About the role
Employment Type: Casual
Pay Grade: $29.48 - $34.63
Hours of Work: 8:30-4:30 (0-35 hours)
Competition Number: 2025-46
Closing Date: Open until filled
The City of White Rock - where every wave of talent helps shape our City by the sea. We are proud to be an equal opportunity workplace and is committed to promoting and preserving a culture of diversity, equity, and inclusion. We know that our greatest strengths come from the people who make up our teams.
The City of White Rock is a unique, ocean-side community of 22,000 citizens located half an hour south of Vancouver on the shore of Semiahmoo Bay and is known for its sunny weather, expansive beach, historic pier, delightful restaurants, and sense of community.
Overview
The Finance Department seeks an individual with outstanding customer service and interpersonal skills to join their team of Customer Service Representatives on a casual basis – hours will vary on an as need basis. Reporting to the Revenue Services Supervisor, you will provide a variety of clerical support services including receiving, recording, balancing and processing receipts for a variety of City accounts, operating the central switchboard, calculating, processing and collecting parking by-law infractions, and providing general reception and administrative support. In this position you will provide factual information to the public relating to all kinds of city charges, including property taxes, utilities, dog and business licensing, parking decals and tickets and other municipal matters. You will be responsible for providing customer service in a professional and courteous manner, including dealing with upset or angry customers and handling customer complaints with a considerable amount of judgement to mitigate escalation of issues to senior levels of the organization. Other job duties will include managing the City’s general email account, processing payments for a variety of accounts, assisting in the processing of property taxes, processing parking bylaw violations, maintaining a variety of departmental records, files, and accounts, and performing other routine clerical tasks.
Qualifications
- Completion of Grade 12 supplemented by word processing and administrative courses, preferably bookkeeping and Microsoft Office Suite training, plus related experience performing reception, cash receipting and clerical functions; or an equivalent combination of training and experience.
- Prior experience in a customer service facing role is preferred.
Requirements
- Sound knowledge of the organization of the City, the general functions of its departments and the nature of services provided as related to the work performed.
- Sound knowledge of the applicable sections of the Community Charter, Municipal Act, Assessment Act and Home Owner Grant Act, and of the bylaws, rules, regulations, legislative requirements, policies and procedures governing the work.
- Sound knowledge of computer systems and software applications, including Tempest and Vadim, related to the job duties, and the ability to operate a variety of office equipment, including a switchboard.
- Sound knowledge of business English, spelling, punctuation and arithmetic.
- Working knowledge of account classification, modern business practices and the procedures used in receiving and recording remittances.
- Ability to deal effectively with the public and a variety of other internal and external contacts in processing inquiries and complaints and ability to provide a variety of factual information and related services in a professional manner; plus ability to work effectively under pressure while dealing with contentious matters and difficult customers.
- Proficiency in the use of computer software including Microsoft Office with strong word processing skills and the ability to use and create templates, spreadsheets and mail merges.
- Ability to work well with others in a team environment.
- Ability to perform basic accounting, cashiering and clerical duties with accuracy and detail and in accordance with established rules, regulations, policies and procedures.
- Ability to efficiently type a variety of material, compose routine correspondence and prepare and maintain files, records, reports and related material.
- Ability to exercise initiative and make decisions in accordance with applicable rules, regulations and policies.
- Ability to prioritize workloads, to work independently with minimal guidelines and supervision, and to perform tasks under periodic work pressure.
The City is proud to be an equal opportunity workplace and is committed to promoting and preserving a culture of diversity, equity, and inclusion. We know that our greatest strengths come from the people who make up our teams and a more vibrant community starts with you! If your experience and education have prepared you for success in this role and you are committed to working in a manner that supports a respectful, healthy, and safe environment, please submit a cover letter and resume online at here.
LinkedIn | Facebook | Instagram |
Job Details
Category
Casual
Status
Open
Posted
October 15, 2025 9:00 AM
Closing
Open Until Filled
About CITY OF WHITE ROCK
The City of White Rock is a unique, ocean-side community of 20,000 citizens known for its sunny weather, expansive beach, historic pier, delightful restaurants, and sense of community. White Rock is located in the southwest corner of the Lower Mainland, forty-five kilometres from Vancouver and only five minutes to the Canada/US border. It is an exciting seaside community clustered around an eight kilometre sandy beach and the warm shallow waters of Semiahmoo Bay.
About the role
Employment Type: Casual
Pay Grade: $29.48 - $34.63
Hours of Work: 8:30-4:30 (0-35 hours)
Competition Number: 2025-46
Closing Date: Open until filled
The City of White Rock - where every wave of talent helps shape our City by the sea. We are proud to be an equal opportunity workplace and is committed to promoting and preserving a culture of diversity, equity, and inclusion. We know that our greatest strengths come from the people who make up our teams.
The City of White Rock is a unique, ocean-side community of 22,000 citizens located half an hour south of Vancouver on the shore of Semiahmoo Bay and is known for its sunny weather, expansive beach, historic pier, delightful restaurants, and sense of community.
Overview
The Finance Department seeks an individual with outstanding customer service and interpersonal skills to join their team of Customer Service Representatives on a casual basis – hours will vary on an as need basis. Reporting to the Revenue Services Supervisor, you will provide a variety of clerical support services including receiving, recording, balancing and processing receipts for a variety of City accounts, operating the central switchboard, calculating, processing and collecting parking by-law infractions, and providing general reception and administrative support. In this position you will provide factual information to the public relating to all kinds of city charges, including property taxes, utilities, dog and business licensing, parking decals and tickets and other municipal matters. You will be responsible for providing customer service in a professional and courteous manner, including dealing with upset or angry customers and handling customer complaints with a considerable amount of judgement to mitigate escalation of issues to senior levels of the organization. Other job duties will include managing the City’s general email account, processing payments for a variety of accounts, assisting in the processing of property taxes, processing parking bylaw violations, maintaining a variety of departmental records, files, and accounts, and performing other routine clerical tasks.
Qualifications
- Completion of Grade 12 supplemented by word processing and administrative courses, preferably bookkeeping and Microsoft Office Suite training, plus related experience performing reception, cash receipting and clerical functions; or an equivalent combination of training and experience.
- Prior experience in a customer service facing role is preferred.
Requirements
- Sound knowledge of the organization of the City, the general functions of its departments and the nature of services provided as related to the work performed.
- Sound knowledge of the applicable sections of the Community Charter, Municipal Act, Assessment Act and Home Owner Grant Act, and of the bylaws, rules, regulations, legislative requirements, policies and procedures governing the work.
- Sound knowledge of computer systems and software applications, including Tempest and Vadim, related to the job duties, and the ability to operate a variety of office equipment, including a switchboard.
- Sound knowledge of business English, spelling, punctuation and arithmetic.
- Working knowledge of account classification, modern business practices and the procedures used in receiving and recording remittances.
- Ability to deal effectively with the public and a variety of other internal and external contacts in processing inquiries and complaints and ability to provide a variety of factual information and related services in a professional manner; plus ability to work effectively under pressure while dealing with contentious matters and difficult customers.
- Proficiency in the use of computer software including Microsoft Office with strong word processing skills and the ability to use and create templates, spreadsheets and mail merges.
- Ability to work well with others in a team environment.
- Ability to perform basic accounting, cashiering and clerical duties with accuracy and detail and in accordance with established rules, regulations, policies and procedures.
- Ability to efficiently type a variety of material, compose routine correspondence and prepare and maintain files, records, reports and related material.
- Ability to exercise initiative and make decisions in accordance with applicable rules, regulations and policies.
- Ability to prioritize workloads, to work independently with minimal guidelines and supervision, and to perform tasks under periodic work pressure.
The City is proud to be an equal opportunity workplace and is committed to promoting and preserving a culture of diversity, equity, and inclusion. We know that our greatest strengths come from the people who make up our teams and a more vibrant community starts with you! If your experience and education have prepared you for success in this role and you are committed to working in a manner that supports a respectful, healthy, and safe environment, please submit a cover letter and resume online at here.
LinkedIn | Facebook | Instagram |
Job Details
Category
Casual
Status
Open
Posted
October 15, 2025 9:00 AM
Closing
Open Until Filled
About CITY OF WHITE ROCK
The City of White Rock is a unique, ocean-side community of 20,000 citizens known for its sunny weather, expansive beach, historic pier, delightful restaurants, and sense of community. White Rock is located in the southwest corner of the Lower Mainland, forty-five kilometres from Vancouver and only five minutes to the Canada/US border. It is an exciting seaside community clustered around an eight kilometre sandy beach and the warm shallow waters of Semiahmoo Bay.