Service Desk Technician
Top Benefits
About the role
Deadline to Apply: Monday, October 13, 2025
Employment Type: Permanent Part-Time
Base Location: Headquarters Building, 200 Maple Grove Road, Cambridge, ON
Hours of Work: Rotating shifts (max 30 hrs/wk)
Number of Positions: 1
Reason for Vacancy: New position
2025 Salary Range: $88, 672 - $104, 320
- The current collective agreement expires on December 31, 2024. Wages are subject to negotiated adjustments through collective bargaining.
Long Description
View Full Job Description
Summary
The Service Desk Technician provides technical support to users, installs and operates computer equipment, produces computer-generated reports and monitors the operation and use of computer systems and networks.
You Will:
- Respond to user questions and resolve hardware/software problems on the Waterloo Regional Police Service (WRPS) and Police Regionalized Information Data Entry (PRIDE) personal computers.
- Provide support for users, including smart card and active directory work (i.e., password resets).
- Complete build installs for new/existing laptops/desktops, load computer program software from networked and physical sources.
- Test new equipment, install upgrades to software and hardware, and maintain and configure user systems, as required.
You Have:
- Successfully completed a one-year community college diploma in Computer Systems Technology or a related field. Attainment of an A+ Certification is preferred.
- Two (2) years’ of previous related experience in the setup, maintenance, and troubleshooting of computer equipment is required.
- A valid Class “G” Ontario Driver’s License with no more than six demerit points required to travel within and outside the region.
- A high level of judgement, problem solving, analytical and technical skills, including an ability to analyze, diagnose and resolve member’s hardware or software problems.
- Excellent communication and customer service skills required to obtain necessary information and provide suggestions to users as required.
You Are:
- Able to reference relevant procedures and follow clear instructions to consistently perform IT related job troubleshooting tasks.
- Able to respond to Service Desk calls for assistance in a timely manner, while monitoring CAD, RMS, e-mail and other systems as required.
- Able to write and update user manuals and technical reports and produce computer-generated reports as requested. Able to remain current on new hardware and software technologies.
Why join WRPS?
- Tuition reimbursement program
- Defined benefit pension plan OMERS
- Comprehensive benefits coverage, including employer-paid Health/Dental and Life Insurance
- Dynamic, team-focused environment supporting the community
- Employee Assistance Program for fitness and wellness
- 2025 Southwestern Ontario’s Top Employers
- 2025 Waterloo Area’s Top Employers
- 2025 Salary Range: $88, 672 - $104, 320(*The current collective agreement expired on December 31, 2024. Wages are subject to negotiated adjustments through collective bargaining)
If you’re interested in this position, please apply online by Monday, October 13th at 11:59 P.M.
Please ensure you provide all supporting information from current and past employment (if applicable) to specify how you meet the requirements for this position in your online profile. You will be assessed based on the information provided in your application.
If you require accommodation in completing the application process, or with any portion of the application process or interview, please email the WRPS at HumanResources@wrps.on.ca*.*
Diversity through inclusion – we are an Equal Opportunity Employer.
We thank all applicants; however, only those selected to move forward will be contacted.
About WATERLOO REGIONAL POLICE SERVICE
At the Waterloo Regional Police Service, we believe strongly in community policing and are committed to making a difference in the many diverse and vibrant neighbourhoods of Waterloo Region.
We are the seventh largest police service in the province of Ontario and under the governance of the Police Services Board and the leadership of Chief Bryan M. Larkin. Waterloo Regional Police serve the municipalities of Kitchener, Waterloo and Cambridge and the Townships of Wellesley, Wilmot, Woolwich and North Dumfries.
The Waterloo Regional Police Service is committed to strengthening public safety and quality of life by working in partnership with the community in crime prevention, law enforcement, and providing assistance to all those who need our help and believe strongly in our vision that if every person contributes to a safe Waterloo Region, current and future generations will thrive.
We provide professional service to the community and our members offer specialized skills and expertise. Civilian members are hired to work in areas such as; Communications, Information Processing Specialists, Special Constables, Information Technology, Human Resources, Forensic Technicians, and Administrative positions.
Officers provide operational police service to the community consisting of frontline patrol, detectives, school resource, and special response. Officers undergo ongoing training - both mandated and developmental - in order to keep their knowledge and skills up to date. Collectively, the members of the organization work towards the objectives of the Strategic Business Plan and within the best interests of the community and the policing profession.
Service Desk Technician
Top Benefits
About the role
Deadline to Apply: Monday, October 13, 2025
Employment Type: Permanent Part-Time
Base Location: Headquarters Building, 200 Maple Grove Road, Cambridge, ON
Hours of Work: Rotating shifts (max 30 hrs/wk)
Number of Positions: 1
Reason for Vacancy: New position
2025 Salary Range: $88, 672 - $104, 320
- The current collective agreement expires on December 31, 2024. Wages are subject to negotiated adjustments through collective bargaining.
Long Description
View Full Job Description
Summary
The Service Desk Technician provides technical support to users, installs and operates computer equipment, produces computer-generated reports and monitors the operation and use of computer systems and networks.
You Will:
- Respond to user questions and resolve hardware/software problems on the Waterloo Regional Police Service (WRPS) and Police Regionalized Information Data Entry (PRIDE) personal computers.
- Provide support for users, including smart card and active directory work (i.e., password resets).
- Complete build installs for new/existing laptops/desktops, load computer program software from networked and physical sources.
- Test new equipment, install upgrades to software and hardware, and maintain and configure user systems, as required.
You Have:
- Successfully completed a one-year community college diploma in Computer Systems Technology or a related field. Attainment of an A+ Certification is preferred.
- Two (2) years’ of previous related experience in the setup, maintenance, and troubleshooting of computer equipment is required.
- A valid Class “G” Ontario Driver’s License with no more than six demerit points required to travel within and outside the region.
- A high level of judgement, problem solving, analytical and technical skills, including an ability to analyze, diagnose and resolve member’s hardware or software problems.
- Excellent communication and customer service skills required to obtain necessary information and provide suggestions to users as required.
You Are:
- Able to reference relevant procedures and follow clear instructions to consistently perform IT related job troubleshooting tasks.
- Able to respond to Service Desk calls for assistance in a timely manner, while monitoring CAD, RMS, e-mail and other systems as required.
- Able to write and update user manuals and technical reports and produce computer-generated reports as requested. Able to remain current on new hardware and software technologies.
Why join WRPS?
- Tuition reimbursement program
- Defined benefit pension plan OMERS
- Comprehensive benefits coverage, including employer-paid Health/Dental and Life Insurance
- Dynamic, team-focused environment supporting the community
- Employee Assistance Program for fitness and wellness
- 2025 Southwestern Ontario’s Top Employers
- 2025 Waterloo Area’s Top Employers
- 2025 Salary Range: $88, 672 - $104, 320(*The current collective agreement expired on December 31, 2024. Wages are subject to negotiated adjustments through collective bargaining)
If you’re interested in this position, please apply online by Monday, October 13th at 11:59 P.M.
Please ensure you provide all supporting information from current and past employment (if applicable) to specify how you meet the requirements for this position in your online profile. You will be assessed based on the information provided in your application.
If you require accommodation in completing the application process, or with any portion of the application process or interview, please email the WRPS at HumanResources@wrps.on.ca*.*
Diversity through inclusion – we are an Equal Opportunity Employer.
We thank all applicants; however, only those selected to move forward will be contacted.
About WATERLOO REGIONAL POLICE SERVICE
At the Waterloo Regional Police Service, we believe strongly in community policing and are committed to making a difference in the many diverse and vibrant neighbourhoods of Waterloo Region.
We are the seventh largest police service in the province of Ontario and under the governance of the Police Services Board and the leadership of Chief Bryan M. Larkin. Waterloo Regional Police serve the municipalities of Kitchener, Waterloo and Cambridge and the Townships of Wellesley, Wilmot, Woolwich and North Dumfries.
The Waterloo Regional Police Service is committed to strengthening public safety and quality of life by working in partnership with the community in crime prevention, law enforcement, and providing assistance to all those who need our help and believe strongly in our vision that if every person contributes to a safe Waterloo Region, current and future generations will thrive.
We provide professional service to the community and our members offer specialized skills and expertise. Civilian members are hired to work in areas such as; Communications, Information Processing Specialists, Special Constables, Information Technology, Human Resources, Forensic Technicians, and Administrative positions.
Officers provide operational police service to the community consisting of frontline patrol, detectives, school resource, and special response. Officers undergo ongoing training - both mandated and developmental - in order to keep their knowledge and skills up to date. Collectively, the members of the organization work towards the objectives of the Strategic Business Plan and within the best interests of the community and the policing profession.