Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Salaried - Administrative Support 3 (Gr6)

Job Title

SVPRO Administrative Coordinator

Department

Sexual Violence Prevention and Response Office | VP Students

Compensation Range

$4,449.00 - $4,676.00 CAD Monthly

Posting End Date

March 25, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Sexual Violence Prevention and Response Office (SVPRO) provides education, intake and triage, support, and case management for members of the UBC community impacted by sexual and gender-based violence. This role works from a trauma-informed lens to coordinate support services and educational initiatives with key campus and community partners. The position supports the implementation of UBC Policy SC17 (Sexual Misconduct Policy) and contributes to fostering a campus environment where community members can study, work, and live free from sexual misconduct and sexualized violence.

The SVPRO Administrative Coordinator provides a full range of administrative support to the unit and requires strong judgment, the ability to work independently, and a high level of interpersonal skill. The role involves responding with tact, sensitivity, and professionalism to individuals impacted by harm, while making sound decisions in high-stress situations using analytical and situational judgment. The position also requires the ability to manage significant administrative responsibilities while maintaining a calm, caring, and supportive approach when assisting survivors.

Organizational Status

Reports to the Director of the Sexual Violence Prevention and Response office. Liaises with various departments and stakeholders, including Human Resources, Vice-President, Students Office, The Center for Accessibility, Equity and Inclusion, Student Health Services, Counselling Services, Early Assist, UBC Investigations Office, Graduate Student Society, Alma Mater Society (AMS) and the AMS Sexual Assault Support Centre and external community partners.

Work Performed

Customer Service

• Provide a warm, friendly, and professional environment as the first point of contact for students, staff and faculty accessing SVPRO
• Demonstrate empathy and active listening skills, ensuring student staff and faculty receive necessary information and support as needed.
• Address inquiries about workshops, events, and resources, guiding student staff and faculty to appropriate support services both on-campus and in the community.
• Handles complex customer service complaints or inquiries, and implements corrective actions or identifies processes and systems that require improvement.
• Registers students, staff and faculty to SVPRO educational programs

Intake and Triage

• Responds consistently in a calm, grounded, and trauma-informed manner to students, staff, and faculty presenting with complex concerns, including urgent or time-sensitive requests.
• Assesses the urgency of service requests and works closely with SVPRO Specialists to manage student flow and coordinate appropriate support.
• Responds to requests for information, schedules client appointments, and connects individuals accessing support services with appropriate staff and resources, escalating to Specialists when intervention is required.
• Manages competing priorities and emotional complexity while maintaining composure, responsiveness, and a high standard of professionalism.
• Receives and handles confidential and sensitive information with discretion, applying sound judgment to determine appropriate next steps and escalation pathways in ambiguous situations.

Data and Reporting

• Maintains the accuracy and integrity of information systems, databases, and integrated scheduling/file management systems for all student, staff and faculty, ensuring confidentiality of sensitive information.
• Compiles, processes, and interprets data to prepare statistical reports on student participation and learning outcomes.

Administrative Support

• Supports volunteer recruitment process activities
• Manages the daily operations of the SVPRO office, including scheduling Specialists and Educators, coordinating appointments and workshop bookings, and maintaining office systems.
• Provides administrative support including data entry, correspondence preparation, and maintaining accurate records.
• Develops and delivers orientation and training for new staff on administrative office practices and procedures, and provides refresher training sessions as required.

Event Management

• Organizes and coordinates meetings, workshops, and other events, including arranging facilities, preparing materials and information packages, and coordinating logistics.

• Supports the planning, implementation, and evaluation of internal events, workshops, and special initiatives.

• Attends meetings, records and prepares meeting minutes, and follows up on action items to support timely completion of tasks.

  Consequence of Error/Judgement

All student requests for service as well as faculty and staff requests for consultation must be provided in a respectful, timely and supportive way. All information in schedules and client records must be accurate and secure. Failure to provide service that meets these standards will impact negatively on student's access to services, jeopardize student's wellbeing, result in unauthorized disclosure of information and significant risk to the university. Errors or incorrect decisions could result in direct costs, lost opportunities, delays for students and staff. Damage to the unit's and to the University s reputation is likely if the incumbent does not deal tactfully and helpfully with students, parents, faculty members and others.

Supervision Received

Works independently under minimal supervision. Work is performed in accordance with broadly established procedures and practices requiring initiative to plan and complete recurring assignments independently.

Supervision Given

May train new staff on work procedures, and/or oversees work of student volunteers

Minimum Qualifications
High School graduation, plus one year of post-secondary education, plus four years of related experience, or an equivalent combination of education and experience.

• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Minimum four years of related experience, preferably in a student-services or customer service environment

• Demonstrated experience in sexual and gender-based violence prevention is preferred

• Crisis management experience

• Ability to remain calm and professional during emergencies or crisis situations, and to problem-solve effectively under pressure

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to use word processing, spreadsheet, database, scheduling, and email applications at an intermediate level.

• Experience with database management systems and familiarity with Simplicity Flex, Workday, and Canva is an asset.

• Excellent interpersonal, communication, and organizational skills, with the ability to interact professionally and tactfully with a diverse and potentially vulnerable student population.

• Demonstrated ability to communicate effectively both verbally and in writing, including composing clear and concise correspondence and reports using professional business English.

• Strong organizational, planning, and analytical skills, with a high level of accuracy and attention to detail.

• Ability to prioritize work, manage multiple tasks.

• Ability to work independently, take initiative, and exercise sound judgment when analyzing problems and making decisions.

• Ability to maintain strict confidentiality and handle sensitive information with discretion.

• Demonstrated commitment to diversity, equity, and inclusion.

About Us

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world.

Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together?

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at

workplace.accessibility@ubc.ca

.