Top Benefits
About the role
Quiénes somos
En Kyndryl diseñamos, construimos, administramos y modernizamos los sistemas tecnológicos esenciales de los que el mundo depende cada día. ¿Por qué trabajar en Kyndryl? Estamos siempre avanzando, siempre nos esforzamos por llegar más lejos en nuestro empeño por construir un mundo más equitativo e inclusivo para nuestros empleados, nuestros clientes y nuestras comunidades.
Función
Position: Applications Analyst (ServiceNow)
Bi-Weekly Salary: $2,737.95 - $3,589.24
Division: Application & Consulting Services
Manager: Travis Juffinger
Location: Regina, SK
The Applications Analyst (ServiceNow) creates design specifications and computer applications from provided specifications, and is responsible for the design, development, and implementation of specific project products or services. The position may have responsibility for coaching other staff or for team leadership.
Once the specifications are determined, this level undertakes some or all aspects of more complex projects and applications and produces high quality programs without direct assistance or supervision. The position is often called upon to finalize plans and schedules for all sizes of systems implementation projects. Recommendations of action on problem areas of substantial importance are referred to the supervisor; however, normally, assigned projects are reviewed on completion.
The position participates in business analysis sessions with customers. The position understands customer requirements, executes programs to meet specifications and assumes ownership of customer satisfaction.
Responsibilities
- Developing with and customizing application platforms such as ServiceNow.
- Implement new forms, workflows and processes within platforms such as ServiceNow.
- Integrating application platforms with other enterprise systems.
- Troubleshooting and resolving issues related with applications, interfaces and data.
- Collaborating with stakeholders to gather requirements and translate them into technical solutions.
- Maintaining technical and user documentation.
- Ensuring the performance, reliability, and scalability of applications.
- providing monitoring, improving existing systems and developing new systems.
- Developing/costing computing technology solutions for moderately complex client/business needs such as hardware/software, personnel, communications and facilities.
- Estimating programming costs and delivery costs.
- Assisting in the training of customers or ISM staff on the use of computer systems or related topics.
- Assisting in major areas of proposal preparation including hardware and software options and strategies, capacity planning, methodology and application schedules and costs.
- Developing systems design, directing systems implementation and developing methods and procedures.
- Analyzing requirements, designing, coding, testing and implementing programs from specifications.
Quién es usted
Qualifications
- University Degree, or diploma from a two year program in Computer Science/Data processing, or an equivalent combination of education, experience and training, plus 5-7 years knowledge of systems concepts.
- Good knowledge of computer fundamentals including computer environments and operating systems; compile and execution functions; data structures, formats and storage media; and program languages.
- Demonstrated knowledge of applications software engineering methodology.
- Good knowledge of structured analysis, design and programming techniques and demonstrated ability to follow structured design and analyst disciplines.
- Good organizational skills with a demonstrated ability to set and achieve more than one concurrent objective reliably.
- Good analytical and problem solving skills.
- Good oral and written communication skills.
- Ability and initiative to learn and use new techniques, products and systems.
- Ability to work productively and demonstrate leadership in a team environment.
- Good interpersonal skills including a mature and professional attitude demonstrated to clients and employees.
- Skills and abilities acceptable to the client.
Key Skills & Abilities
The following skills and abilities are considered an asset for this position:
-
ServiceNow Certified Application Developer.
-
Knowledge of Telecom industry and/or ServiceNow Telecommunications Service Management
-
Certified ServiceNow Associate System administrator with experience in form configuration, workflow administration, and reporting
-
Experience with ITIL processes and frameworks.
-
Knowledge of Agile development methodologies.
-
Investigative, curious, and creative
-
Ability to present technical material to varied audiences
-
Excited to learn new material and tackle new problems
-
Solid customer relationship management and interpersonal skills
-
Self-driven and team oriented
-
Experience providing regular maintenance, updates, enhancements, and defect remediation to the ServiceNow ITSM and ITOM platforms
-
Proficiency in JavaScript/AJAX and SQL
-
Hands-on experience developing REST server APIs
-
Good knowledge of HTML, CSS, and Angular
-
Experience with databases, data analysis
-
ITIL foundation certified
-
Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.
Ser usted mismo
La diversidad es mucho más que lo que parecemos o de dónde venimos, es cómo pensamos y quiénes somos. Recibimos con agrado a personas de todas las culturas, orígenes y experiencias. Pero no lo estamos haciendo solos: nuestras Kyndryl Inclusion Networks son solo una de las muchas formas en las que creamos un lugar de trabajo donde todos los empleados de Kyndryl pueden encontrar y proporcionar apoyo y asesoramiento. Este compromiso de acoger a todos en nuestra empresa significa que Kyndryl le da a usted y a todos los que están a su lado, la posibilidad de ser usted mismo en el trabajo, individual y colectivamente, y apoyar la activación de nuestra cultura equitativa. Es lo que conocemos como The Kyndryl Way.
Lo que puede esperar
Con recursos de última generación y clientes de Fortune 100, cada día es una oportunidad para innovar, crear nuevas capacidades, nuevas relaciones, nuevos procesos y nuevo valor. A Kyndryl le interesa su bienestar y se enorgullece de ofrecerle prestaciones con opciones a su elección, que reflejen la diversidad de nuestros empleados y que le apoyen a usted y a su familia en los momentos importantes, sea cual sea el momento de su vida. Nuestros programas de capacitación para empleados le dan acceso a la mejor capacitación del sector para recibir certificaciones, como Microsoft, Google, Amazon, Skillsoft y muchos más. A través de nuestra plataforma de voluntariado y donaciones en toda la empresa, puede hacer donaciones, iniciar recaudaciones de fondos, ofrecerse como voluntario y buscar en más de 2 millones de organizaciones sin ánimo de lucro. En Kyndryl invertimos mucho en usted, queremos que tenga éxito para que, juntos, triunfemos todos.
¡Venga recomendado!
Si conoce a alguien que trabaje en Kyndryl, cuando se le pregunte "cómo nos conoció" durante el proceso de solicitud, seleccione "Recomendación de un empleado" e introduzca el nombre de su contacto y la dirección de correo electrónico de Kyndryl
About ISM Canada
Providing technology based solutions to address complex business problems, backed by the global reach of Kyndryl.
Headquartered in Regina, Saskatchewan, we have local teams in cities across the country. Our combination of local presence and global connections means we are uniquely positioned to focus on providing fully managed services in addition to consulting, staff augmentation, and project-based services to our customers across Canada.
Collaborations with leading global technology firms – combined with local, skilled resources – means ISM brokers, integrates and manages state-of-the-art business solutions for our customers.
We are a wholly owned subsidiary of Kyndryl. We have over 48 years of experience in providing IT solutions, with a focus on delivering local solutions with local resources to our clients across Canada. ISM has deep roots in the Canadian IT sector. Our history speaks to a long-standing culture of innovation and providing high value services to our clients. We prioritize learning about our clients and their business to collaborate on the best approach for their unique needs based on their competitive advantage, business model and desired business outcomes. We bring forward the breadth and depth of experience by leveraging the best skills from our teams and partner organizations to help clients achieve their strategic business objectives.
Top Benefits
About the role
Quiénes somos
En Kyndryl diseñamos, construimos, administramos y modernizamos los sistemas tecnológicos esenciales de los que el mundo depende cada día. ¿Por qué trabajar en Kyndryl? Estamos siempre avanzando, siempre nos esforzamos por llegar más lejos en nuestro empeño por construir un mundo más equitativo e inclusivo para nuestros empleados, nuestros clientes y nuestras comunidades.
Función
Position: Applications Analyst (ServiceNow)
Bi-Weekly Salary: $2,737.95 - $3,589.24
Division: Application & Consulting Services
Manager: Travis Juffinger
Location: Regina, SK
The Applications Analyst (ServiceNow) creates design specifications and computer applications from provided specifications, and is responsible for the design, development, and implementation of specific project products or services. The position may have responsibility for coaching other staff or for team leadership.
Once the specifications are determined, this level undertakes some or all aspects of more complex projects and applications and produces high quality programs without direct assistance or supervision. The position is often called upon to finalize plans and schedules for all sizes of systems implementation projects. Recommendations of action on problem areas of substantial importance are referred to the supervisor; however, normally, assigned projects are reviewed on completion.
The position participates in business analysis sessions with customers. The position understands customer requirements, executes programs to meet specifications and assumes ownership of customer satisfaction.
Responsibilities
- Developing with and customizing application platforms such as ServiceNow.
- Implement new forms, workflows and processes within platforms such as ServiceNow.
- Integrating application platforms with other enterprise systems.
- Troubleshooting and resolving issues related with applications, interfaces and data.
- Collaborating with stakeholders to gather requirements and translate them into technical solutions.
- Maintaining technical and user documentation.
- Ensuring the performance, reliability, and scalability of applications.
- providing monitoring, improving existing systems and developing new systems.
- Developing/costing computing technology solutions for moderately complex client/business needs such as hardware/software, personnel, communications and facilities.
- Estimating programming costs and delivery costs.
- Assisting in the training of customers or ISM staff on the use of computer systems or related topics.
- Assisting in major areas of proposal preparation including hardware and software options and strategies, capacity planning, methodology and application schedules and costs.
- Developing systems design, directing systems implementation and developing methods and procedures.
- Analyzing requirements, designing, coding, testing and implementing programs from specifications.
Quién es usted
Qualifications
- University Degree, or diploma from a two year program in Computer Science/Data processing, or an equivalent combination of education, experience and training, plus 5-7 years knowledge of systems concepts.
- Good knowledge of computer fundamentals including computer environments and operating systems; compile and execution functions; data structures, formats and storage media; and program languages.
- Demonstrated knowledge of applications software engineering methodology.
- Good knowledge of structured analysis, design and programming techniques and demonstrated ability to follow structured design and analyst disciplines.
- Good organizational skills with a demonstrated ability to set and achieve more than one concurrent objective reliably.
- Good analytical and problem solving skills.
- Good oral and written communication skills.
- Ability and initiative to learn and use new techniques, products and systems.
- Ability to work productively and demonstrate leadership in a team environment.
- Good interpersonal skills including a mature and professional attitude demonstrated to clients and employees.
- Skills and abilities acceptable to the client.
Key Skills & Abilities
The following skills and abilities are considered an asset for this position:
-
ServiceNow Certified Application Developer.
-
Knowledge of Telecom industry and/or ServiceNow Telecommunications Service Management
-
Certified ServiceNow Associate System administrator with experience in form configuration, workflow administration, and reporting
-
Experience with ITIL processes and frameworks.
-
Knowledge of Agile development methodologies.
-
Investigative, curious, and creative
-
Ability to present technical material to varied audiences
-
Excited to learn new material and tackle new problems
-
Solid customer relationship management and interpersonal skills
-
Self-driven and team oriented
-
Experience providing regular maintenance, updates, enhancements, and defect remediation to the ServiceNow ITSM and ITOM platforms
-
Proficiency in JavaScript/AJAX and SQL
-
Hands-on experience developing REST server APIs
-
Good knowledge of HTML, CSS, and Angular
-
Experience with databases, data analysis
-
ITIL foundation certified
-
Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.
Ser usted mismo
La diversidad es mucho más que lo que parecemos o de dónde venimos, es cómo pensamos y quiénes somos. Recibimos con agrado a personas de todas las culturas, orígenes y experiencias. Pero no lo estamos haciendo solos: nuestras Kyndryl Inclusion Networks son solo una de las muchas formas en las que creamos un lugar de trabajo donde todos los empleados de Kyndryl pueden encontrar y proporcionar apoyo y asesoramiento. Este compromiso de acoger a todos en nuestra empresa significa que Kyndryl le da a usted y a todos los que están a su lado, la posibilidad de ser usted mismo en el trabajo, individual y colectivamente, y apoyar la activación de nuestra cultura equitativa. Es lo que conocemos como The Kyndryl Way.
Lo que puede esperar
Con recursos de última generación y clientes de Fortune 100, cada día es una oportunidad para innovar, crear nuevas capacidades, nuevas relaciones, nuevos procesos y nuevo valor. A Kyndryl le interesa su bienestar y se enorgullece de ofrecerle prestaciones con opciones a su elección, que reflejen la diversidad de nuestros empleados y que le apoyen a usted y a su familia en los momentos importantes, sea cual sea el momento de su vida. Nuestros programas de capacitación para empleados le dan acceso a la mejor capacitación del sector para recibir certificaciones, como Microsoft, Google, Amazon, Skillsoft y muchos más. A través de nuestra plataforma de voluntariado y donaciones en toda la empresa, puede hacer donaciones, iniciar recaudaciones de fondos, ofrecerse como voluntario y buscar en más de 2 millones de organizaciones sin ánimo de lucro. En Kyndryl invertimos mucho en usted, queremos que tenga éxito para que, juntos, triunfemos todos.
¡Venga recomendado!
Si conoce a alguien que trabaje en Kyndryl, cuando se le pregunte "cómo nos conoció" durante el proceso de solicitud, seleccione "Recomendación de un empleado" e introduzca el nombre de su contacto y la dirección de correo electrónico de Kyndryl
About ISM Canada
Providing technology based solutions to address complex business problems, backed by the global reach of Kyndryl.
Headquartered in Regina, Saskatchewan, we have local teams in cities across the country. Our combination of local presence and global connections means we are uniquely positioned to focus on providing fully managed services in addition to consulting, staff augmentation, and project-based services to our customers across Canada.
Collaborations with leading global technology firms – combined with local, skilled resources – means ISM brokers, integrates and manages state-of-the-art business solutions for our customers.
We are a wholly owned subsidiary of Kyndryl. We have over 48 years of experience in providing IT solutions, with a focus on delivering local solutions with local resources to our clients across Canada. ISM has deep roots in the Canadian IT sector. Our history speaks to a long-standing culture of innovation and providing high value services to our clients. We prioritize learning about our clients and their business to collaborate on the best approach for their unique needs based on their competitive advantage, business model and desired business outcomes. We bring forward the breadth and depth of experience by leveraging the best skills from our teams and partner organizations to help clients achieve their strategic business objectives.