Reporting to the Resident Program Supervisor, the Resident Engagement Worker will support housing initiatives and programs. The Resident Engagement Worker will develop housing programs and ensure the physical, emotional, social, and spiritual safety of residents. Resident Engagement Workers on-site work collaboratively with the Resident Engagement Team, Property Management, Street Level team and other agency internal departments; and encourage resident independence, community engagement and housing stability. 

Employment Type: Permanent Part Time  Schedule: Saturday/Sunday 7:00 A.M. - 03:30 PM   Reporting to: Resident Program Supervisor  City:   Calgary  Number of Positions to Fill: 2 RFR #:  2122

DUTIES AND RESPONSIBILITIES: 

• Connect with a specified group of residents living in supportive housing on an on-going basis to assist in building the skills of daily living 
• Support the working relationship between the resident and their support network 
• Refer the resident back to their Case Worker whenever possible/necessary and ensure there are clear lines of communication with outside organizations who serve the residents 
• Refer residents to The Mustard Seed services and collaborating with those services 
• Provide information about community supports 
• Document resident interactions, resident referrals, progress and any change in behaviour 
• Complete 6-month reassessments and Resident Care Plans when necessary 
• Complete incident reports and daily logs in a timely manner Welcome and support volunteers when necessary 
• Cover Front Desk for patrols and breaks 
• Host community events 
• Engage in intentional interaction with residents to build rapport and foster community 
• Abide by all Health & Safety protocols including completing a report for all incidents that occur, including near misses, in a timely manner 
• Other duties as may be assigned 

MINIMUM QUALIFICATIONS AND SKILLS 

• Degree/Diploma in Human Services field or in the process of attaining same, or related work experience 
• Understanding of homelessness and desire to work with marginalized individuals 
• A passion for developing community and to be part of ending homelessness in Alberta 
• Volunteer management experience considered an asset 
• Program development experience is an asset 
• Strong communication skills and ability to work within a collaborative team environment 
• The ability to interact with a variety of individuals 
• Strong administrative and computer skills 
• Excellent conflict resolution skills with the ability to manage staff performance and crisis situations 

 WORKING CONDITIONS 

• Moderate to significant physical effort required to successfully accomplish the essential job functions including but not limited to lifting, standing, walking, are required as part of this role 
• Moderate to significant mental effort required to successfully accomplish the essential job functions including but not limited to providing information, resolving discrepancies, responding to highly intense situations 
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person.  This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive 
• Training on how to respond is provided, but this is to be considered typical working conditions.  Many of our clients are unaware of the impact of these comments 

  ADDITIONAL REQUIREMENTS 

• As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith 
• A satisfactory employment background check and vulnerable sector search, is required 
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer 

COMPENSATION & BENEFITS  

• All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas. 

NOTE 

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our Careers [https://theseed.ca/careers] page to see more job opportunities.