Top Benefits
About the role
Who you are
- Impact: Demonstrated ability to drive business impact
- Mission alignment: Hungry and motivated about making progress towards our mission of Enabling everyone in the world to use crypto with peace of mind
- Trust: Say what you believe. Do what you say
- Communication: Able to clearly talk about the details and also zoom out to the bigger picture
- Customer Service Fundamentals
- 3+ years of demonstrated excellence in providing customer service in chat, email and/or phone channels
- Able to connect deeply with customers, understand needs and communicate with Empathy
- Effortless navigates common customer service tools and systems (Zendesk, Pipedrive, Slack, Linear, etc…)
- Independently prioritizes work to get back to customers efficiently
- Identifies opportunities to communicate proactively to engage with customers
- Able to support Customer Support needs daily with exceptional quality
- Relationships with Customers increase perception of CoinTracker in the marketplace
- Growth Mindset & Problem Solving
- Seeks solutions for complex crypto problems, will not rest until there is a clear outcome
- Enjoys a hard problem, looks at unraveling a puzzle as an exciting opportunity
- Customer First Mindset
- Understands that our job is to help and enable our customers; positions all communications with that in mind
- Knows that it is about “them” not “us”
What the job involves
- Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users
- Your outcomes:
- Work directly with users, and on a wider range of complex tasks that contribute to the team's goals, resolving an average of 40 support tickets each week with exceptional quality
- Maintain a customer satisfaction (CSAT) score of at least 85%
- Regularly provide valuable feedback based on customer interactions to help identify and address product or process issues
Benefits
- Join a startup with a breakout trajectory
- Rapidly learn in a fast-paced, extremely high-growth environment
- Work with a world-class team formerly from top companies
- Join us globally as part of a fully distributed team
- Geo-agnostic compensation
- Work in an environment with high trust, transparency, and autonomy
- Tackle challenging technical & business problems
- Help shape the future of finance
- No meetings on Wednesdays (#Flow)
About CoinTracker
We’re on a mission to enable everyone to use crypto with peace of mind.
In 2017, we started CoinTracker to tackle a completely new problem in a centuries-old system: crypto taxes. Since then, we’ve helped over 2.5 million traders, investors, and professionals make sense of their taxes, build wealth, and use crypto to its full potential. What we do isn’t easy, but we promise you it’s rewarding.
Some things that make us proud • Building foundational tools in the cryptocurrency space • Over 2.5M customers worldwide—and growing • 98% of employees say CoinTracker is a great place to work • Series A startup (team of 70) with a breakout trajectory • $100M+ venture capital raised
If this sounds exciting, we'd love to hear from you.
Top Benefits
About the role
Who you are
- Impact: Demonstrated ability to drive business impact
- Mission alignment: Hungry and motivated about making progress towards our mission of Enabling everyone in the world to use crypto with peace of mind
- Trust: Say what you believe. Do what you say
- Communication: Able to clearly talk about the details and also zoom out to the bigger picture
- Customer Service Fundamentals
- 3+ years of demonstrated excellence in providing customer service in chat, email and/or phone channels
- Able to connect deeply with customers, understand needs and communicate with Empathy
- Effortless navigates common customer service tools and systems (Zendesk, Pipedrive, Slack, Linear, etc…)
- Independently prioritizes work to get back to customers efficiently
- Identifies opportunities to communicate proactively to engage with customers
- Able to support Customer Support needs daily with exceptional quality
- Relationships with Customers increase perception of CoinTracker in the marketplace
- Growth Mindset & Problem Solving
- Seeks solutions for complex crypto problems, will not rest until there is a clear outcome
- Enjoys a hard problem, looks at unraveling a puzzle as an exciting opportunity
- Customer First Mindset
- Understands that our job is to help and enable our customers; positions all communications with that in mind
- Knows that it is about “them” not “us”
What the job involves
- Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users
- Your outcomes:
- Work directly with users, and on a wider range of complex tasks that contribute to the team's goals, resolving an average of 40 support tickets each week with exceptional quality
- Maintain a customer satisfaction (CSAT) score of at least 85%
- Regularly provide valuable feedback based on customer interactions to help identify and address product or process issues
Benefits
- Join a startup with a breakout trajectory
- Rapidly learn in a fast-paced, extremely high-growth environment
- Work with a world-class team formerly from top companies
- Join us globally as part of a fully distributed team
- Geo-agnostic compensation
- Work in an environment with high trust, transparency, and autonomy
- Tackle challenging technical & business problems
- Help shape the future of finance
- No meetings on Wednesdays (#Flow)
About CoinTracker
We’re on a mission to enable everyone to use crypto with peace of mind.
In 2017, we started CoinTracker to tackle a completely new problem in a centuries-old system: crypto taxes. Since then, we’ve helped over 2.5 million traders, investors, and professionals make sense of their taxes, build wealth, and use crypto to its full potential. What we do isn’t easy, but we promise you it’s rewarding.
Some things that make us proud • Building foundational tools in the cryptocurrency space • Over 2.5M customers worldwide—and growing • 98% of employees say CoinTracker is a great place to work • Series A startup (team of 70) with a breakout trajectory • $100M+ venture capital raised
If this sounds exciting, we'd love to hear from you.