Are you passionate about creating safe spaces for individuals experiencing domestic abuse? Do you thrive in environments where your leadership can make a tangible difference in people's lives? If so, the Kelowna Women’s Shelter (KWS) invites you to join our team as a Domestic Abuse Housing and Programs Supervisor.

About Us:

The Central Okanagan Emergency Shelter Society (COESS), operating as Kelowna Women’s Shelter (KWS) since 1980 provides individualized domestic abuse support, domestic abuse education, shelter, and basic needs including food and personal items, to women and children leaving abuse and violence.

At KWS, we are committed to fostering safe and equitable communities, free from abuse. Our mission is to empower women, breaking the cycle of domestic abuse. Guided by our core values, including a feminist approach, excellence, collaboration, empowerment, safety, and integrity, we work tirelessly to support those in need.

Summary:

Reporting to the Manager, Programs – Kelowna, the Domestic Abuse Housing & Programs Supervisor adheres to the mission, vision, values, philosophy, and policies of KWS, and:

• Is responsible for the day-to-day operations of the Frontline Support Workers, Outreach and Housekeeping/Childminding teams at the Transition House Kelowna
• Provides supervision of Frontline Support Workers, Outreach Team and Housekeeping/Childminding team at the Transition House Kelowna

Key Responsibilities:

Service Delivery

• Works collaboratively with the Manager, Programs – Kelowna to identify gaps, client risk assessment and support day-to-day expectations of support work to provide a safe, caring, and supportive environment for women and their children
• Ensures the physical needs of food, shelter, and safety are provided for women and children in crisis, twenty-four (24) hours per day and seven (7) days per week
• Periodically reviews and assesses the suitability of referrals to internal and external programming
• Reviews and assesses the suitability of extensions in stay
• Responds to women’s requests and/or concerns, in consultation with Manager, Programs & Services and transition house team as deemed necessary
• Responsible for required statistics and submission as requested

Leadership

• In consultation with Manager, Programs – Kelowna develops, coordinates, and facilitates regular team meetings
• In consultation with Manager, Programs – Kelowna identifies training needs both in-house and external
• Works in collaboration with Domestic Abuse Housing & Programs Supervisor– West Kelowna
• Facilitates and supports a positive and collaborative relationship between transition House, Outreach Team and Housekeeping/Childminding team with other programs/departments, leadership teams, and volunteers
• Attends community meetings/tables as requested

Management

• This position is responsible for the supervision of Front-Line Support, Outreach and Housekeeping/Childminding team
• Setting clear expectations, reviewing progress, providing feedback and guidance, holding team members accountable
• Balancing listening and talking, speaking, and writing clearly and accurately, influencing team, and keeping team informed
• Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment
• Ensures women and team file documentation and program information are maintained in an accurate, timely, professional, and confidential manner, meeting KWS, Funder, and sector standards
• Ensures required maintenance and reviews are completed for the transition house, and maintains the related fire and security equipment and procedures

Human Resources

• Responsible for scheduling and monitoring of Transition House, Outreach Team and Housekeeping/Childminding teams
• Approves timesheets, lieu timesheets, vacation requests, sick time, etc.
• Participates in the development of onboarding processes for Transition House front line support workers, outreach workers and housekeeping/childminding team
• Responsible for the onboarding and training of Transition House front line support workers, outreach workers and housekeeping/childminding team
• Monitors and maintains documentation in respect to ongoing performance expectations and goals ensuring transition house front line support workers, outreach workers and housekeeping/childminding teams are demonstrating appropriate levels of client services and documentation, monitor team members performance and conduct performance reviews
• Responsible for recruitment, coaching, disciplinary actions, dismissals, and administration of the collective agreement up to and including grievances steps 1 & 2 for transition house front line support workers, outreach workers and Housekeeping/Childminding teams

Financial Resources

• Works in conjunction with the Manager, Programs – Kelowna to maintain approved budget

Competencies:

• Effective written and verbal communication
• Decision-making and critical thinking Remains Flexible and Calm Under Pressure
• Fosters Continuous Improvement
• Time management
• Interpersonal skills
• Provides Coaching and Mentorship
• Leverages Diversity and Inclusiveness
• Manages Conflict Resolution
• Builds Collaborative Relationships
• Inspires Positivity, Integrity, and Honesty
• Thoroughly Plans Meetings and Procedures
• Acts Decisively

Skills & Knowledge:

• Minimum post-secondary degree in Social Work, Psychology, or related field
• Minimum of four years of experience in similar organization/sector
• Minimum of two years leadership and supervisory experiences
• Valid BC Driver’s License, own vehicle, and driver’s abstract in good standing
• Successful completion of a criminal record check
• Standard First Aid Certificate and CPR Level B
• Previous experience in documentation, client support, program implementation, reporting, and evaluation is required
• Strong knowledge and linkage to external services and systems that is available to women (and children) experiencing domestic abuse
• An ability to engage with diverse populations in a respectful and culturally responsive manner
• Able to think quickly and provide expert guidance in complex, critical, or irregular events
• Must be capable and comfortable with crisis management
• Must have excellent interpersonal communication skills (oral & written)
• Experience working in a union environment is considered an asset
• Excellent computer skills (Microsoft and client management systems)

Judgment

• Ability to administer good judgment and critical thinking in situations where a decision is required within the context of established policies, directives and/or regulations and collective agreements
• Ability to monitor financial and human resources, in consultation with the Manager, Programs – Kelowna as required
• Ability to administer good judgment that prevents a negative impact on the organization, board and its members, and the delivery of board programs and services

Contacts

• Regular and consistent contact with assigned employees/employee groups and Committee(s) for the purpose of exchanging information and/or resolving issues or other assigned purposes.
• Ongoing contact with external community organizations and groups to coordinate activities, improve services, exchange information, and/or resolve issues

Working Conditions

• May be exposed to situations, including, but not limited to, strict deadlines, multiple demands, frequent interruptions, and exposure to pain and suffering of others that could create a moderate to high stress environment at times

Mental & Physical Effort

• May be exposed to tasks requiring significant concentration and/or multi-sensory tasks over extended periods of time, and/or some physical demands related to repetitive movements and/or tasks such as lifting, carrying, or pulling.

Hours of Work:

• A standard work week will be Monday through Friday, 7.5 hours per day for a 37.5 hour work week. However, given this role supports a 24/7 facility, the need to be flexible to support operations across seven (7) days is required
• On call rotation
• For operational requirements, occasional coverage of shifts may be required (including evenings and weekends)

If you are ready to make a meaningful impact on the lives of those affected by domestic abuse, we encourage you to apply. Join us in our mission to create safer, more empowered communities. Apply now to be a part of our dedicated team at Kelowna Women’s Shelter.

Pay: $65,805 – $77,147

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Benefits:

• Dental
• Extended Health Care
• Pension Plan
• Long Term Disability
• Outside of Canada Emergency Travel Insurance
• Employee Family Assistance Program
• Wellness Discounts
• Kelowna Women’s Shelter Thrift Store Discount