Client Service Coordinator
About the role
Job Description
Are you a driven Client Service Representative looking for more than just a front-desk job? At McGilvray Veterinary Hospital, we’re more than a veterinary practice; we’re a veterinary family. We’ve proudly served the Toronto, ON community with exceptional small animal care for decades, and we’re seeking a Client Service Representative (CSR) with 1–2+ years of experience to join our team.
Whether you're passionate about client education, building relationships, or growing into leadership, this is a place where you can thrive and feel supported.
Why You’ll Love Working Here
Longevity & Stability
Our team members stay, some for up to 25 years. That speaks volumes about our culture.
Growth-Focused Environment
We believe in internal growth, offering clear paths into senior CSR roles, training, leadership, and hospital operations.
Fear-Free Philosophy
We prioritize low-stress, fear-free interactions for pets, clients, and staff.
Team Engagement
Quarterly team outings, volunteer events, and community sponsorships (like the local Pet Parade!) help us stay connected and energized.
What You’ll Be Doing
Client Experience & Communication
Be the first and last impression for our clients; providing compassionate, knowledgeable, and friendly service. Educate clients on preventive care, wellness plans, services, and follow-up care.
Scheduling & Sales Support
Schedule appointments efficiently while identifying opportunities to book same-day or future care. Confidently discuss and recommend services, products, and treatment plans.
Hospital Support
Manage phones, emails, and in-person check-ins with professionalism and empathy. Collaborate closely with technicians, doctors, and leadership to keep the hospital running smoothly.
Team Leadership & Growth
Assist in training or mentoring new CSRs if you’re interested in leadership. Contribute ideas to improve workflows, client experience, and front-desk efficiency.
What We’re Looking For
1–2+ years of experience as a Client Service Representative, receptionist, or similar client-facing role (veterinary experience preferred). Strong communication, multitasking, and time-management skills. A self-starter who enjoys learning, growing, and being part of a team. Compassionate, organized, and comfortable discussing pricing, services, and treatment plans with clients.
To Apply please email your resume: natasha.panwar@nva.com
Hiring Manager Panwar, Natasha
Not the right fit? Search for Client Service Coordinator jobs in Toronto, Ontario, Canada
About Abbotsford Animal Hospital
NVA Canada is a rapidly growing community of Canadian veterinary hospitals and passionate professionals dedicated to serving the local needs of pets and their owners. For the love of animals and the people who love them.
Globally, the NVA community tops 1500 veterinary hospitals and pet resorts in the United States, Canada, Australia, New Zealand and Singapore. Over 35,000 veterinary professionals work to improve the well-being of patients by providing progressive and compassionate veterinary care. In Canada, we have over 140 practices in every province, coast-to-coast.
Since the first hospital joined NVA in 1997, founding veterinarian Dr. Stanley Creighton has emphasized support for the local medical standards established by individual doctors and practices. He has always believed that when veterinarians craft strategies specific to their own hospitals and communities, high quality patient care and client services follow.
This vision for local empowerment and servant leadership continues at NVA Canada today. We are partners in possibility, making new professional tools and resources available to hospitals, supporting with recruiting, administration and management, and caring for caregivers so the Canadian community can continue to grow and thrive.
Get to know NVA Canada: https://www.nvacanada.ca/about-us/#dearflip-df_6958/1/
Similar Jobs
Client Service Coordinator
About the role
Job Description
Are you a driven Client Service Representative looking for more than just a front-desk job? At McGilvray Veterinary Hospital, we’re more than a veterinary practice; we’re a veterinary family. We’ve proudly served the Toronto, ON community with exceptional small animal care for decades, and we’re seeking a Client Service Representative (CSR) with 1–2+ years of experience to join our team.
Whether you're passionate about client education, building relationships, or growing into leadership, this is a place where you can thrive and feel supported.
Why You’ll Love Working Here
Longevity & Stability
Our team members stay, some for up to 25 years. That speaks volumes about our culture.
Growth-Focused Environment
We believe in internal growth, offering clear paths into senior CSR roles, training, leadership, and hospital operations.
Fear-Free Philosophy
We prioritize low-stress, fear-free interactions for pets, clients, and staff.
Team Engagement
Quarterly team outings, volunteer events, and community sponsorships (like the local Pet Parade!) help us stay connected and energized.
What You’ll Be Doing
Client Experience & Communication
Be the first and last impression for our clients; providing compassionate, knowledgeable, and friendly service. Educate clients on preventive care, wellness plans, services, and follow-up care.
Scheduling & Sales Support
Schedule appointments efficiently while identifying opportunities to book same-day or future care. Confidently discuss and recommend services, products, and treatment plans.
Hospital Support
Manage phones, emails, and in-person check-ins with professionalism and empathy. Collaborate closely with technicians, doctors, and leadership to keep the hospital running smoothly.
Team Leadership & Growth
Assist in training or mentoring new CSRs if you’re interested in leadership. Contribute ideas to improve workflows, client experience, and front-desk efficiency.
What We’re Looking For
1–2+ years of experience as a Client Service Representative, receptionist, or similar client-facing role (veterinary experience preferred). Strong communication, multitasking, and time-management skills. A self-starter who enjoys learning, growing, and being part of a team. Compassionate, organized, and comfortable discussing pricing, services, and treatment plans with clients.
To Apply please email your resume: natasha.panwar@nva.com
Hiring Manager Panwar, Natasha
Not the right fit? Search for Client Service Coordinator jobs in Toronto, Ontario, Canada
About Abbotsford Animal Hospital
NVA Canada is a rapidly growing community of Canadian veterinary hospitals and passionate professionals dedicated to serving the local needs of pets and their owners. For the love of animals and the people who love them.
Globally, the NVA community tops 1500 veterinary hospitals and pet resorts in the United States, Canada, Australia, New Zealand and Singapore. Over 35,000 veterinary professionals work to improve the well-being of patients by providing progressive and compassionate veterinary care. In Canada, we have over 140 practices in every province, coast-to-coast.
Since the first hospital joined NVA in 1997, founding veterinarian Dr. Stanley Creighton has emphasized support for the local medical standards established by individual doctors and practices. He has always believed that when veterinarians craft strategies specific to their own hospitals and communities, high quality patient care and client services follow.
This vision for local empowerment and servant leadership continues at NVA Canada today. We are partners in possibility, making new professional tools and resources available to hospitals, supporting with recruiting, administration and management, and caring for caregivers so the Canadian community can continue to grow and thrive.
Get to know NVA Canada: https://www.nvacanada.ca/about-us/#dearflip-df_6958/1/