Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Regular Full-Time Claims Adjuster! This role is based out of our Burnaby office and operates in a hybrid work environment, with in-office collaboration three days per week.

As a Claims Adjuster, you will manage insurance claims from start to finish—reviewing reported losses, conducting investigations, and negotiating fair outcomes in line with policy coverage. You’ll play a key role in supporting policyholders during critical moments, guiding them through the claims process with clarity, empathy, and efficiency. This role focuses on homeowner claims, recreational vehicle claims, and travel accident benefits.

Who you are:

• You thrive working independently and are confident troubleshooting issues, exercising sound judgment, and making decisions.
• You remain calm, professional, and empathetic when navigating complex or high-pressure situations.
• You are an analytical and detail-oriented thinker who gathers, assesses, and documents information thoroughly before drawing conclusions or making recommendations.
• You are proactive, well-organized, and take ownership of your work, effectively managing competing priorities.
• You communicate clearly and professionally, both verbally and in writing, and are comfortable explaining decisions and next steps to a variety of stakeholders.
• You are adaptable and open to learning, with the ability to adjust to changing priorities, policies, and workflows in a fast-paced environment.

During a typical day, you will:

• Maintain a professional relationship with the insurer primarily over the phone.
• Investigate the legitimacy of the claim, interview and take statements from policyholders, claimants and witnesses.
• Reviews information including, but not limited to, estimates, photos and/or videos of property damage, proof of ownership, hospital records, and other pertinent information required to fully substantiate the claim.
• Negotiate a fair and cost-effective settlement with the insures, claimants or claimant’s legal representative either directly or through the services of retained counsel.

What you bring:

• Post-secondary diploma in business or related courses, programs, licenses (insurance related) and/or equivalent work experience.
• Minimum 4 years in a claims or property insurance environment.
• 1–2 years of hands-on experience handling home insurance claims, with working knowledge of home policies, processes, and property-related investigations.

Bonus skills!

• CIP designation.
• Proficiency in a second language.

The salary range for this position is $62,274.60 to $77,843.16 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Internal Applicants: This is a Grade 9 position. The last day to apply for this role is end of day December 23, 2025.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
• for permanent employees

We’re always looking for amazing people like you. Apply today! BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.