##About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision ofHealthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

##Position Description

The Patient and Family Experience (PFX) Strategy is central to SickKids 2030 Strategic Plan and to its mission of Healthier Children. A Better World. The Manager, PFX Strategy and Partnership plays an important role that intersects strategy, operations and partnership with patients, families and community members. This position combines operational leadership of the Office of Engagement, an enterprise-wide Office that fosters consistent, best-in-class engagement practices across the institution, with strategic oversight of key initiatives within the PFX portfolio.

Working closely with clinicians, researchers, staff and leaders across the organization, the Manager will play a key leadership role in advancing how lived experience shapes care, research and learning, while ensuring that we cross the finish line on the strategic directions laid out in the 2024-2027 PFX Strategy.

Here's What You'll Get to Do

Patient, Family & Community Engagement

• Oversee and evolve the operating model for the Office of Engagement to ensure the consistent delivery of meaningful engagement with patients, families and the community across the hospital, research and learning institutes
• Establish systems to enable staff, physicians and learners across the enterprise to easily access and meaningfully partner with patient, family and community advisors
• Ensure engagement practices are equitable and inclusive
• Oversee the growth, stewardship and diversity of SickKids' network of people with lived experience
• Establish and implement data analytics to track, evaluate and report engagement metrics and activities. Identify trends, patterns and opportunities to enhance engagement.
• Establish a communication plan and strategy to ensure internal and external partners are kept up to date on programs and services, utilizing various platforms including the SickKids internet/intranet, social media, newsletters and/or other mediums.

Strategic Initiatives within PFX

• Lead the PFX Data Strategy, including the development of frameworks that support the organization and local teams to measure, interpret and act on experience insights
• Support and coordinate the implementation of the Caregiver Wellness Strategy, recognizing the essential role of families and caregivers in paediatric care
• Advance work related to Precision Experience, exploring how data, insights and innovative approaches to care can enable more personalized, responsive and inclusive experiences
• Collaborate with senior leaders, clinicians, and operational teams to translate strategies into practical implementation
• Manage complex, cross-functional initiatives and ensure alignment with broader organizational priorities
• Track progress, outcomes and impact of strategic initiatives and report to senior leadership

Relationship Management

• Build strong strategic relationships/partnerships/networks, both internal and external, to amplify awareness of the value proposition of the Office of Engagement and of PFX strategies
• Support the expansion of existing strategies to engage children and youth in PFX-related and enterprise-wide work
• Support the development of partnerships and systems to expand upon strategies for community engagement across the enterprise
• Engage with advisors within the Lived Experience Network (LXN) and across SickKids

Leadership & People Management

• Provide leadership and direction to the teams responsible for advancing PFX and patient, family and community engagement across the organization.
• Create an inclusive, collaborative and psychologically safe team environment that supports innovation and continuous improvement
• Lead, mentor and support multidisciplinary teams to deliver high quality work that drives improved engagement practices and patient and family experiences
• Set clear goals, expectations and performance measures for team members and provide ongoing coaching and feedback
• Build commitment, engagement, and confidence in staff by connecting their roles and responsibilities to the mission and vision of the organization.
• Responsible for all human resource related activity with staff including training, salary administration, performance management, recruitment, termination, health and safety and attendance management.

Operations & Financial Management

• Support and contribute to the development of the team's financial and operating plan and budget needs. Track and measure expenditures and recommend opportunities to balance budgets.
• Lead the streamlining of processes in the department to ensure efficiency and organization of operations, to ensure effective use of resources and high-quality standards of contributions.
• Accountable for the quality and accuracy of all work produced by the department.

Here's What You'll Need

• Master's degree required
• 5+ years of progressive leadership experience in design thinking, strategy and/or patient, family and community engagement.
• Demonstrated track record of leading interdisciplinary teams and designing programs/strategies in a similar sized and highly complex organization.
• Excellent communication, presentation, and interpersonal skills, with the ability to collaborate effectively with diverse partners.
• Proficiency in data analytics and reporting
• Specialized knowledge in patient engagement practices, principles and research
• Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives

Here**'s What You'**ll Love

• This position is eligible for employee benefits coverage including but not limited to; health, dental and life insurance. The full benefits package will be discussed at the time of offer.
• A commitment to continuing education and professional development through DPLM's Laboratory Professional Certification Reimbursement Program as well as several programs and resources through the Learning Institute.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A culture of safety for both the patient and staff
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.

Employment Type:

• Permanent full-time
• 1.00 FTE
• 35 hours/week
• Hybrid working arrangement

##Our Commitment to Diversity

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

##Accessibility & Accommodation

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

##How To Apply

Technical difficulties? Email ask.hr@sickkids.ca with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip:Combine your cover letter and resume intoONEdocument of 20 pages or less as you cannot upload multiple documents as part of your application.

Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications.

All positions posted on the SickKids Hospital's Careers Site represent current vacancies, unless otherwise posted in the job description.