Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Job Overview: Provides leadership and direction to the Process Architects (Global Business Systems Process Owners), ensuring strong end-to-end process ownership and cross-functional alignment. This role partners across all departments/areas of business to influence and support midterm process and systems strategy, enabling consistent, scalable, and efficient operations. The role leads cross-functional initiatives to improve and evolve enterprise processes, driving operational excellence while balancing strategic contribution with effective execution.

**Who you report to:**Director, Information Finance Systems

**Career level:**G

What we offer: Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family, and we've got an energizing environment here.

What the job is all about:

• Provide leadership and oversight for cross-functional process ownership and governance, including end-user training and support, master data management, enterprise systems and software roadmaps. Direct prioritization, planning, and requirements standards, ensuring alignment across functions. Guide governance practices, testing strategy, monitoring, and reporting to support scalable and consistent operations.
• Provide leadership to align stakeholders across departments in support of enterprise process harmonization and cross-functional standardization. Influence decision-making and resolve alignment issues through governance and collaboration. Oversee documentation practices to ensure consistency with established guidelines and standards.
• Provide oversight and cross-functional leadership in partnership with Process Architects and IS development team to ensure effective planning, prioritization, and delivery of initiatives in alignment with agreed timelines and budgets.
• Provide leadership and oversight for business requirements definition and prioritization for ERP and all integrated business applications working in collaboration with business leaders, Process Architects, IS leadership, Solution Architects. Shape enterprise process and system design decisions to ensure alignment with organizational strategic direction and that are robust, scalable, interoperable with upstream and downstream value streams.
• Provide leadership and oversight to define and evolve global standards, documentation, KPI's and governance frameworks, including compliance and reporting requirements. Guide reporting practices and ensure progress and performance insights are communicated to appropriate levels of the organization to support informed decision-making
• Make tactical and functional decisions within the area of responsibility, escalating significant risks or decisions impacting departmental strategy to next-level leadership
• Build team capability and resilience, ensuring appropriate coverage, knowledge sharing, and continuity of support across the function.
• Lead cross-functional continuous improvement priorities to enable improved performance year-over-year.
• Assess emerging business needs and enable process or system improvements to support scalability and future growth.
• Contribute functional and technical input to leadership level budget and strategy discussions, supporting midterm (and occasionally long-term) planning and alignment with established budgets.
• Provide people leadership for the team, including setting clear expectations, managing performance, supporting development and career growth, and contributing to hiring, onboarding, and workforce planning within the function. Coach and mentor team members, foster engagement and accountability, and ensure work is delivered in alignment with functional priorities."
• Monitor and support adherence to the established budget within the area of responsibility.

Who you are:

• Minimum of 7+ years’ experience leading teams and/or providing functional leadership across complex initiatives.
• Bachelor's degree in Business, Information Systems, Business Technology Management or related discipline Master’s degree in related disciplines considered an asset.
• Experience in a management consulting or advisory environment (e.g. large professional services organizations or transformation-focused environments), with demonstrated involvement in business process assessment, redesign, and facilitation of change across multiple stakeholders.
• Strong knowledge of ERP systems, (business processes, applications and integrated tools)
• Demonstrated expertise in project delivery oversight, master data management, and cross-functional process design.
• Experience acting as a change leader, guiding cross-functional teams through process and system transformation
• Demonstrated ability to lead cross-functionally and influence outcomes without direct authority.
• Proven experience translating business needs into scalable, actionable system requirements.
• Strong systems thinking and end-to-end, enterprise-wide process mindset.
• Collaboration, cross-functional influence and change leadership.
• Demonstrated experience with ERP, and integrated business applications.
• Organizational business processes knowledge.
• Background in electronics manufacturing or configuration assembly.
• Formal change management and process improvement skills.

Equity, Diversity & Inclusion

At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.