Company Overview:

For over 75 years, enCompass has been rooted in community safety and this will continue to be our focus. We provide holistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural supports and more.

We are a values-driven organization that supports clients from a strength-based approach. If your values are aligned with our core values listed at: https://myencompass.ca/about-us/who-we-are/, please consider joining our team.

Position Summary:

101 Street Apartments is a Community-Based Residential Facility (CBRF) that is funded by the Correctional Service of Canada (CSC) and operated by enCompass Community Safety Agency. The CBRF houses approximately 32 federal offenders on various forms of Conditional Release. Our goal is to assist and support clients in their transition from incarceration to community living. The CBRF is double or triple- staffed at all times to allow staff the opportunity to promote pro-social and healthy lifestyles using various methods including but not limited to, ongoing monitoring/reporting of client behaviour, assessing the risks and needs of clients, and accurate referrals to treatment centers/community resources as required.

The Team Lead oversees the day-to-day operations of the program, including oversight of policies/procedures surrounding areas such as client care, case management, health and safety, strategic planning, and staff supervision. They will assist the team in the onsite delivery of services and support the overall risk management of higher-acuity clients released from the justice system. Risk management will be in partnership with CSC, with the overall goals of client, staff, and community safety.

Responsibilities:

ADMINISTRATION

• Review and approve monthly time balances and semimonthly payroll for staff
• Assist with the completion of funder reports and proposals within required timelines
• Ensure accurate record keeping and databases
• Maintain inventory systems
• Participate in after-hours on-call rotation schedule as required
• Communicate any property issues immediately to Facilities

FINANCIAL

• Provide information to assist with setting current and projected program budget priorities
• Ensure expenditures are made within the limits of the established program budgets
• Maintain timely expense reporting and documentation of the same
• Ensure processing and submission of invoices as required
• Notify the immediate supervisor of any potential and immediate matters that require financial decisions outside the Team Lead’s scope of decision-making

POLICY

• Contribute to program-level policies and practices and compliance of the same
• Ensure the application of program-level policy through a client-centred lens
• Ensure the delivery of client services in compliance with program, funder, and Agency policies
• Support risk management, including client and staff safety, confidentiality, duty of care, and mandatory reporting according to relevant legislation
• Communicate pertinent information and updates to front-line staff in a timely manner
• Encourage information exchange and discussion across Agency teams
• Contribute to Agency level direction and policy

HUMAN RESOURCES

• Coordinating with HR department for recruitment, retention, discipline and a positive working environment.
• Implement and monitor supervisory standards within the program
• Fulfill acting roles as defined and as necessary, including front-line roles
• Complete regular supervision and annual performance appraisals
• Provide day-to-day supervision to assigned staff, including constructive feedback and development opportunities
• Communicate updates to front-line staff in a timely manner
• Notify the immediate supervisor of any potential and immediate human resource issues
• Ensure core training for staff is maintained and identify supplemental training opportunities
• Participate in core Agency and additional ongoing training opportunities as directed and approved

PHILOSOPHY & LEADERSHIP

• Be a positive ambassador for the Agency
• Ensure Agency and division-level philosophy is embedded into program service delivery
• Participate in Leadership Team meetings and activities
• Provide guidance to ensure a positive culture by assisting and supporting colleagues as needed
• Educate stakeholders, the general public, the community, and others, as applicable, about the program
• Role model Agency purpose, values, and guiding principles
• Participate in and provide leadership in Agency and program-level staff meetings and on Agency committees
• Remain current with philosophical shifts within the community of practice

STRATEGIC DIRECTION

• Assist with the development and implementation of Agency strategic direction through the contribution of innovative ideas, concepts, and goals
• Build and maintain positive relationships with actual and potential partners/collaborators, neighbors, the community, and project funding representatives

QUALITY IMPROVEMENT

• Assist Agency leadership in developing and maintaining accurate program-level logic models data collection tools (including client/stakeholder feedback) and databases
• Ensure data entry is completed accurately and within the required timeline
• Implement program-level annual performance improvement plans
• Work with the Manager to ensure programs have a clear design, including forms,
• Participate in the CARF accreditation process

ADDITIONAL RESPONSIBILITIES

• Other duties as assigned

Qualifications / Skills:

• Diploma in a related human services field
• 2 - 4 years of experience with program oversight and supervising front-line employees and 2 - 4 years of experience working with high-risk individuals and/or high-need populations
• A combination of education and experience may be considered in lieu of above
• Proven ability to provide leadership and direction, and establish a positive culture for a team
• Proven ability to maintain composure and effectively manage crisis situations
• Proven ability in written and verbal communication
• Competency in current evidence-based practices about the applicable scope of work, mental health, and addictions
• Innovative, self-motivated, and inclined to go above and beyond
• Proven ability to receive feedback
• General computer and database knowledge (Microsoft Word, Excel, Outlook)
• Valid First Aid and CPR level C certification
• Criminal Record Check, and Enhanced Reliability Clearance is required
• Requires a reliable vehicle and a valid Class 5 Driver’s License for occasional business use

Conditions of Employment:

• This is a temporary position to cover a maternity leave, with an anticipated start date of October 16****th 2025 and an anticipated end date of June 16****th 2027.
• Hours of work are typically 08:30 - 16:30 Monday-Friday
• Must participate in an On-Call rotation every 2 weeks
• The position requires frequent standing, walking up and down stairs, and occasional lifting.

What we offer

• The salary range for this position is $63,464.40– $78,030.00 annually.
• enCompass strives to provide a meaningful work environment through the following:
  • Strong focus on employee wellness and work-life balance
  • Service recognition and employee awards
  • Professional development opportunities
  • Staff team building and appreciation days
  • Competitive health, dental and RRSP benefits

Please include how you heard about the position in the cover letter. Resumes without a cover letter will not be considered.

Only those selected for interviews will be contacted

Building Safe, Inclusive Communities.

enCompass is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.