Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit

www.central1.com

.

What we offer:

• Work-life flexibility

• Hybrid work environment

• Variable annual incentive plan

• Generous annual vacation allotment

• Top-notch flexible benefits plan including family building and gender affirmation

• Retirement Plan, matched contributions at 6%

• Access to a learning platform and educational assistance support

• Access to a virtual wellness platform

• Career development opportunities

• Wellness Flex Fund to support personal interest and activities

• Day off to volunteer in your community and other paid time off options

• Corporate discounts

• subject to employment agreement

Job Summary:

As a Payment Application Support Specialist, you’ll ensure our payment applications run smoothly and reliably. You’ll troubleshoot issues, support deployments, and help clients onboard and integrate with Central1’s DFSP payment solution.

This role is ideal for someone who enjoys solving complex technical challenges, restoring service during disruptions, conducting disaster recovery tests, and contributing to the continuous improvement of our payment systems.

What you'll be doing:

• Provide advanced support for payment applications and related infrastructure

• Lead incident response and perform root cause analysis for system disruptions

• Collaborate with client support, development, and infrastructure teams to resolve incidents and implement solutions

• Assist clients with onboarding and integrating with Central1’s Digital Finance System Platform

• Set up project environments on MuleSoft and Azure

• Participate in software and OS upgrades

• Monitor system health and proactively resolve potential performance issues

• Conduct disaster recovery testing and ensure business continuity readiness

• Ensure all support activities comply with security and regulatory standards

• Document support procedures, configurations, and troubleshooting steps

• Provide 24x7 operational support as part of a rotating on-call schedule

What you'll have:

• 8+ years of experience in large-scale IT environments (Software Development, Software Support, or DevOps), preferably in banking or financial services
• Proven experience in application support, maintenance, and operational processes
• Strong ability to troubleshoot issues across software, infrastructure, security, and vendor platforms
• Excellent communication and customer service skills
• Good understanding of payment ecosystems, banking platforms, and financial transaction workflows
• Degree in Computer Science, Computer Engineering, or equivalent technical field

Technical Skills:

• Working knowledge of MuleSoft and cloud platforms, especially Azure
• Experience with real-time transaction systems, batch processing, and APIs
• Hands-on experience with MS SQL, MySQL, scripting/programming, and troubleshooting applications/systems
• Familiarity with monitoring/reporting tools (e.g., Dynatrace, Splunk)
• Knowledge of ITIL or similar support frameworks
• Understanding of mTLS and certificate management

Salary range: $90,000-$97,000

The salary range represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Hybrid

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.