TK Elevator Canada Ltd — Scarborough, Ontario, Canada Who we are TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live. What we expect Your responsibilities Lead and manage the branch administrative team, ensuring standardized and consistent processes, workflows, and priorities. This includes talent acquisition, performance management, coaching, mentoring, and providing continuous development opportunities to optimize team performance. Drive process improvements within administrative operations to enhance efficiency, accuracy and overall service delivery. Ensure all processes align with company standards and internal control policies, with a focus on accurate invoicing, timely data entry, and proper documentation. Oversee the accuracy of invoicing, ensuring all billing is in line with corporate policies. Collaborate closely with the Corporate Collection Team to address billing discrepancies, monitor performance, and ensure prompt resolution of any outstanding collection issues. Foster effective communication and collaboration with Finance, Sales, HR, Collections, and Service Operations. Ensure smooth administrative support to field operations and align processes across departments to achieve company goals. Act as liaison between cross functional groups (operations, finance, service, sales etc) and work collaboratively with each respective District Manager to achieve operational objectives. Ensure timely and accurate communication with HR regarding employee changes such as new hires, promotions, terminations, and status updates, maintaining consistency across all HR-related processes. Monitor labour and hour reports to ensure accuracy in work hours, overtime, and adherence to company policies. Provide actionable insights for process improvements related to workforce management. Supervise administrative tasks related to service contracts, invoicing, and work order processing. Ensure that all data is entered accurately into Salesforce, Oracle, and other internal platforms. Maintain organized documentation and records for audits and compliance reviews. Ensure all administrative functions comply with corporate policies, safety regulations, and industry standards. Handle escalated customer inquiries related to administrative or billing issues, ensuring timely and effective resolution to enhance customer satisfaction. Prepare and present regular reports on administrative performance, accounts receivable, labour tracking, and other key metrics. Use data analysis to identify trends and areas for improvement, driving continuous improvement initiatives. Lead regular meetings with the administrative team to review priorities, address challenges, ensure continuous improvement and implement robust cross functional training plans with associated admin portfolio assignment Represent the administrative function in branch and regional meetings, providing updates and insights on operational areas. Who we are looking for Your qualifications Bachelor’s degree in Business, Communications, Human Resources or a related field. Minimum 5 years of administrative and proven people management experience, preferably in a service-oriented or technical industry. Proven leadership skills with experience in managing a team, driving performance, fostering a culture high performance, collaboration, continuous improvement and learning. Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word etc). Strong analytical, skills with the ability to assess data, identify trends, and implement process enhancements. Strong business acumen. Excellent communication skills, both written and verbal, with the ability to interact effectively with various stakeholders. Ability to thrive in a fast-paced environment, managing multiple completing priorities and adapting to changing demands. Experience in the elevator, construction, or mechanical service industry is an asset. Knowledge of Salesforce and Oracle is highly desirable. Valid drivers license and ability to regularly travel between office locations (Downtown & Surrounding GTA) based on operational needs. Additional information Additional information TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, colour, religion, sexual orientation, gender identity, national origin, disability, age and veteran status, or any other protected status required by applicable law. Job details Posting date: 2025/08/13 Experience level: Experienced professionals Contract limitation: Permanent, Full Time Work Modality: On Site Job family: General Administration and Services Industry: Engineering & urban mobility Job number: CA_ET_TKELEV00314 Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.

Benefits

Health and Safety

Highest standards and a wide range of health promotion and healthcare activities.

Pension

We have various financial models to give you individual support.

Collaboration

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Development

Training and education programs to help you develop professionally and personally.

Compensation and benefits

Fair working conditions and competitive pay are an important basis for us.

Diversity

We promote an open and tolerant work culture.

Work Life Balance

We guarantee regular working hours to support work-life balance.

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and paid time off

Paid vacation, sick leave and personal days.

Sustainability

We act with responsibility and environmental awareness.

Onboarding

Individual and personal support to help you get started in your new job.

Wer wir sind

Mit Kunden in über 100 Ländern, die von mehr als 50.000 Mitarbeitenden betreut werden, erzielte TK Elevator im Geschäftsjahr 2022/2023 einen Umsatz von ca. 9,3 Mrd. €. Wir gewährleisten rund um den Globus ein hohes Maß an Kundenservice durch unser umfangreiches Netzwerk mit weltweit rund 1.000 Standorten. TK Elevator hat sich in den letzten Jahrzehnten als eines der führenden Aufzugsunternehmen der Welt etabliert und ist nach Abspaltung vom thyssenkrupp Konzern im August 2020 eigenständig. Den wichtigsten Geschäftsbereich des Unternehmens bildet das durch rund 25.000 Techniker repräsentierte Servicegeschäft. Das Produktportfolio reicht von standardisierten Aufzügen für kleinere Wohngebäude bis hin zu individuell angepassten Lösungen für Wolkenkratzer. Darüber hinaus bieten wir Fahrtreppen, Fahrsteige, Fluggastbrücken sowie Treppen- und Plattformlifte an. Integrierte Cloud-basierte Lösungen, wie beispielsweise unsere MAX Plattform, erweitern unser Dienstleistungsportfolio. Mit diesen digitalen Angeboten sind der urbanen Mobilität keine Grenzen mehr gesetzt. TKE – move beyond.

Diversity, Equity & Inclusion

Bei TK Elevator verstehen, respektieren und schätzen wir, dass jeder Mensch anders ist. Wir achten jeden als Individuum. Wir sind davon überzeugt, dass wir eine Kultur der Chancengleichheit, des gegenseitigen Vertrauens und des Respekts fördern, wenn unsere Mitarbeiter ihr authentisches Selbst zur Arbeit mitbringen und wir sie als solche anerkennen. Bei TK Elevator wollen wir uns die Vielfalt zu eigen machen und heißen jeden willkommen - unabhängig von ethnischer Zugehörigkeit, Nationalität, Geschlecht oder Geschlechtsausdruck, Alter, sozialer Herkunft, Religion oder Weltanschauung, sexueller Orientierung, Behinderung, Familienstand oder anderen gesetzlich geschützten Eigenschaften oder Status.