About the role
Responsibilities
As a Customer Support Engineer, you will collaborate closely with internal software and hardware engineering teams to address customer issues, enhance product quality, and contribute to feature development. Your key responsibilities include:
- Analyze customer requirements to understand their specific needs.
- Act as a liaison between customers and internal teams to ensure seamless communication and resolution of technical challenges.
- Provide technical guidance and demonstrate solutions to support customer success.
- Develop and maintain software applications using C and C++ to showcase the capabilities of the Matrox development platform.
- Lead client training workshops and deliver technical presentations to educate and support OEMs.
- Represent the company at trade shows and visit OEM sites to gain firsthand insights into customer requirements.
Qualifications
We are seeking a dynamic and technically skilled professional who meets the following qualifications:
-
Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related discipline.
-
3 to 5 years of programming experience in C and C++ for Windows and/or Linux environments.
-
Strong knowledge of networking, IT, and cloud computing is highly desirable.
-
Familiarity with RESTful APIs is a significant advantage.
-
Experience with video, audio, and GPU processing is an asset.
-
Exceptional communication skills, capable of explaining complex issues concisely and clearly.
-
Self-motivated, proactive, and creative in solving problems.
-
Highly organized, with the ability to multitask and prioritize effectively under pressure.
Please submit a cover with your resumé.
About Matrox Video
Matrox Video has paved the way for video technology and innovation for over 45 years. As a market leader in designing software and hardware solutions for the broadcast and media, live entertainment, and AV/IT markets, Matrox Video combines engineering excellence with deep industry expertise to consistently deliver unique solutions that help our customers achieve their goals. Matrox Video works with global partners and customers to develop innovative products and provide superior support that address their business challenges and help them succeed. Since 1976, we have developed the reputation of continuously meeting customers’ need for innovative technology at the highest standards.
Today, we continue to thrive at the forefront of cutting-edge technology as we pioneer reliable, interoperable, and eco-friendly software and hardware such as encoders and decoders, IP KVM extenders, video wall controllers, broadcast developer, and infrastructure products for high-tech industries. As a video technology solutions provider in these ever-changing industries, our goal has remained the same since 1976: build exceptional products and technology that solve real-world issues and empower customers to achieve their goals.
About the role
Responsibilities
As a Customer Support Engineer, you will collaborate closely with internal software and hardware engineering teams to address customer issues, enhance product quality, and contribute to feature development. Your key responsibilities include:
- Analyze customer requirements to understand their specific needs.
- Act as a liaison between customers and internal teams to ensure seamless communication and resolution of technical challenges.
- Provide technical guidance and demonstrate solutions to support customer success.
- Develop and maintain software applications using C and C++ to showcase the capabilities of the Matrox development platform.
- Lead client training workshops and deliver technical presentations to educate and support OEMs.
- Represent the company at trade shows and visit OEM sites to gain firsthand insights into customer requirements.
Qualifications
We are seeking a dynamic and technically skilled professional who meets the following qualifications:
-
Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related discipline.
-
3 to 5 years of programming experience in C and C++ for Windows and/or Linux environments.
-
Strong knowledge of networking, IT, and cloud computing is highly desirable.
-
Familiarity with RESTful APIs is a significant advantage.
-
Experience with video, audio, and GPU processing is an asset.
-
Exceptional communication skills, capable of explaining complex issues concisely and clearly.
-
Self-motivated, proactive, and creative in solving problems.
-
Highly organized, with the ability to multitask and prioritize effectively under pressure.
Please submit a cover with your resumé.
About Matrox Video
Matrox Video has paved the way for video technology and innovation for over 45 years. As a market leader in designing software and hardware solutions for the broadcast and media, live entertainment, and AV/IT markets, Matrox Video combines engineering excellence with deep industry expertise to consistently deliver unique solutions that help our customers achieve their goals. Matrox Video works with global partners and customers to develop innovative products and provide superior support that address their business challenges and help them succeed. Since 1976, we have developed the reputation of continuously meeting customers’ need for innovative technology at the highest standards.
Today, we continue to thrive at the forefront of cutting-edge technology as we pioneer reliable, interoperable, and eco-friendly software and hardware such as encoders and decoders, IP KVM extenders, video wall controllers, broadcast developer, and infrastructure products for high-tech industries. As a video technology solutions provider in these ever-changing industries, our goal has remained the same since 1976: build exceptional products and technology that solve real-world issues and empower customers to achieve their goals.