JOB TITLE: Director, Business Operations

MAIN PURPOSE OF THE JOB:

To serve as a pivotal strategic and operational leader, driving the company's financial health, operational efficiency, and cross-functional execution within our facility services business. This role goes beyond traditional finance, acting as the "Business Operator" who builds clarity, challenges assumptions, and proactively implements solutions to grow revenue, reduce costs, expand EBITDA, and optimize the entire business operating model for a national service-first organization.

REPORTS TO:

President

DIRECT REPORTS:

• Controller
• Business Administration Manager

DUTIES AND RESPONSIBILITIES:

• Strategic Financial & Operational Leadership:
• Act as a true "Business Operator," deeply embedded in the business, proactively identifying and championing opportunities for revenue growth, cost reduction, and overall operational improvement within our service delivery model.
• Develop and execute comprehensive financial strategies that align with the company's ambitious growth objectives, directly impacting business performance.
• Challenge assumptions across departments and propose data-driven solutions that lead to tangible results and execution in a service environment.
• Lead the strategic planning process, translating financial forecasts into actionable headcount plans and operational initiatives across service lines.
• Drive clarity across the organization by simplifying complex financial and operational data into understandable insights and actionable recommendations for a service-oriented team.
• Financial Planning, Analysis & Management:
• Oversee all aspects of financial management, planning, budgeting, and forecasting, ensuring accuracy and strategic alignment for service operations.
• Develop sophisticated financial models to support critical business decisions, including capital allocation for equipment and talent, pricing strategies for services, and investment analysis.
• Conduct in-depth performance analysis, identifying variances, trends, and drivers of financial results in service delivery, and proactively proposing corrective actions.
• Manage the company's cash flow, optimize working capital, and oversee all debt and equity financing initiatives.
• Ensure robust internal controls, risk management, and compliance with all financial regulations.
• Cross-Functional Execution & Optimization:
• Lead cross-functional initiatives aimed at improving key business metrics, such as service contract retention, client satisfaction, operational productivity, revenue expansion, and service delivery efficiency.
• Work closely with Go-To-Market (GTM) teams (Sales, Marketing) to understand lead generation, client acquisition, and GTM mechanics for service offerings, proposing enhancements to drive performance.
• Collaborate with Operations and Client Services teams to understand service delivery mechanics and identify opportunities for efficiency and improvement in our service offerings and delivery.
• Drive initiatives to optimize internal processes, tools, dashboards, and reporting mechanisms across the organization, functioning as a leader for the company's operational backbone.
• Ensure all departments are working cohesively towards common strategic goals, acting as a critical "connective tissue" across teams.
• Data & Operational Insights Oversight:
• Possess a strong understanding of how operational data is structured and flows across various departments, from client sites to billing.
• Collaborate with relevant teams to ensure data integrity, accessibility, and the effective use of operational intelligence to inform decisions.
• Drive initiatives to automate reporting and operational processes where beneficial for service delivery and management.
• Leadership & Business Ownership:
• Serve as a trusted advisor to the President and the executive team, providing actionable financial and operational insights.
• Instill a culture of "business ownership" throughout the organization, encouraging proactive problem-solving and execution, especially at the point of service delivery.
• Lead, mentor, and develop direct reports, fostering a team that is not just reactive but proactively contributes to business improvement.
• Represent the company in financial discussions with external stakeholders, including investors, banks, and auditors.

QUALIFICATIONS:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field; MBA or relevant professional certification (CPA, CMA, CFA) highly preferred.
• Extensive experience (typically 10+ years) in finance leadership roles, with a proven track record of driving operational execution and strategic impact, not just reporting.
• Demonstrated experience in a senior finance role within a dynamic service-based industry, with a strong emphasis on operational leadership and cross-functional collaboration.
• Strong financial modeling, analytical, and forecasting skills with an ability to translate complex data into clear, actionable insights for service business.
• Deep understanding of sales strategies, service operations, and how various business functions operate and interrelate within a service delivery model.
• High-level understanding of operational data flow and internal process optimization.
• Exceptional leadership, communication, negotiation, and interpersonal skills, with a proven ability to influence cross-functional teams.
• A proactive, self-starting mindset with a strong bias for action and continuous improvement.
• Experience in the commercial cleaning industry or a related facility services industry is highly advantageous.

WORKING CONDITIONS:

• Work is performed in a professional office environment located at #8 - 21 Goodrich Road, Etobicoke, Ontario.
• This is a full-time, in-person role.
• Regular travel to client sites and cleaning locations is required and expected.
• Work-related travel, including overnight stays, will be required as needed to support the company's growth across North America.
• Attendance at industry events, company events, and client meetings is required.
• The role requires flexibility to work the hours necessary to achieve company goals and targets, which may include evenings and weekends for certain projects.

PHYSICAL REQUIREMENTS:

• Ability to perform basic movements within an office environment.
• Frequent driving is required.
• Occasional long-distance travel by train or plane may be required.

Disclaimer:

Impact is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please note, only qualified candidates selected for an interview will be contacted.

Impact is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Mon-Fri
40 Hours/week