Technology is just the start. At SAIT, ourIT Servicesteam collaborates across the institution to shape smarter, more connected ways of teaching, learning and working. We’re strategic thinkers, problem-solvers, and innovators who turn big ideas into digital solutions that move SAIT forward. Join us and help build what’s next.

The Opportunity

Job Classification: P2064 - Technical Systems Analyst I
Salary range: $80,000 - $90,000
Placement within the range is typically based upon a review of skills, experience, and internal equity.
Hours per week: 37.5
Paid leave: 4 Weeks Vacation / 14 Flex Days per year
Deadline to apply: 4:00PM, March 25, 2026

TheEndpoint Systems Analystserves as a technical administrator for enterprise endpoint management platforms, supporting the management, security, and lifecycle of 6,800+ institutional endpoint devices across Windows, macOS, iOS, and Android. The role contributes to backend configuration, automation, security baseline governance, and device lifecycle planning to ensure endpoint reliability, compliance, and performance.

Working under the direction of senior staff, the Endpoint Systems Analyst supports device deployment, maintenance, troubleshooting, and endpoint privilege management using established tools and procedures. The role collaborates closely with the Service Desk and technical teams to support effective service delivery, regulatory compliance, and accurate technical documentation, while contributing to continuous improvement initiatives through operational analysis and recommendations that enhance endpoint standardization, reliability, and user experience.

###How you'll contribute

Endpoint Operations & Support:

• Administer and support enterprise endpoint management platforms (Intune, SCCM, Jamf) across Windows, macOS, iOS, and Android.
• Manage endpoint configurations, patching, software deployment, and privilege access solutions.
• Package, deploy, and maintain applications and drivers, ensuring compatibility and licensing compliance.
• Monitor endpoint health and performance, troubleshoot complex issues, and support escalated incidents.
• Maintain endpoint standards, documentation, reporting, and operational metrics to support compliance and continuous improvement.

Collaboration & Service Delivery:

• Provide technical guidance and coordination for endpoint deployments, changes, and service improvements.
• Assist with communications related to endpoint changes, outages, or maintenance activities.
• Support service transition activities by contributing to knowledge transfer, support models, and operational handoffs.
• Contribute to improving user experience by identifying and addressing recurring endpoint related pain points.
• Collaborate with the Service Desk and other IT teams to support endpoint technologies, improve support workflows, and ensure endpoint compliance with identity, networking, and security standards.

Security & Compliance:

• Support audits, security reviews, and compliance reporting by providing accurate endpoint data and documentation.
• Ensure endpoint configurations align with approved security baselines (e.g., OS hardening, encryption, antivirus/EDR settings).
• Monitor endpoint compliance and security posture, escalating risks, gaps, and recurring issues.
• Identify, assess, and remediate endpoint security vulnerabilities through patching, configuration changes, and coordinated corrective actions.
• Follow and enforce organizational IT security policies, endpoint standards, and acceptable use policies.

Documentation & Continuous Improvement:

• Create and maintain technical documentation, procedures, and knowledge base articles for endpoint operations.
• Develop automation and scripting solutions to improve deployment, patching, reporting, and monitoring processes.
• Identify operational gaps and contribute to continuous improvement, standardization, and automation initiatives.
• Participate in endpoint technology pilots, lifecycle planning, upgrades, and roadmap alignment.
• Contribute to change management activities and adopt best practices in modern endpoint management.

###What you bring

• Diploma or Degree in Information Technology, Computer Systems, or a related field.
• 3-5 years' experience providing Tier 2 / deskside support and supporting endpoints in an enterprise or institutional environment.
• 1+ years' hands‑on experience with endpoint management tools such as Microsoft Intune, SCCM/MECM, Jamf Pro, or other MDM platforms.
• Experience supporting Windows and macOS endpoints, including application and driver packaging and deployment.
• Foundational knowledge of Active Directory / Entra ID, Microsoft 365 services, endpoint security, and device compliance concepts.
• Familiarity with testing practices, patching, software deployment, and IT service management (ITIL).
• Working knowledge of scripting and automation (e.g., PowerShell) to support endpoint management, reporting, and operational tasks.
• Familiarity with endpoint security controls such as conditional access, device compliance, disk encryption, and antivirus/EDR.
• Experience remediating endpoint vulnerabilities through patching, configuration changes, and policy enforcement.
• Familiarity with reporting, data analysis, or dashboarding related to endpoint compliance and health.
• Experience supporting Microsoft Teams Rooms and shared‑space endpoint devices, including deployment, configuration, and troubleshooting.
• Certifications in (or working towards) Microsoft (MD‑102, MS‑102), Jamf (Jamf 100/200), CompTIA A+, Network+, or Security+ considered an asset.

Skills:

• Strong customer service orientation with the ability to work in a service-driven environment.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• Ability to apply a logical and disciplined troubleshooting approach to identify, analyze, and resolve endpoint issues.
• Strong organizational skills and attention to detail.
• Security and continuous improvement mindset.
• Willingness to learn, ask questions, and grow technical skills under mentorship.

We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.

Together, we build bold futures

At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including:

• Generous time off to pursue other passions and support your wellbeing

• SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported

• Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate

• Access to a Health Spending or Taxable Spending Account

• Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses

• Defined Benefit pension through LAPP to help you retire with confidence

• Excellent dining options on campus

• Free access to our fitness facilities and group fitness classes

And the perks keep on coming!

About SAIT

At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.

Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here.

We’re committed to community and belonging

Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.