General information

Coordinator, Quality Management System

(Job ID #2026.50)

(CUPE 905.03.12)

**Department:**Operations and Infrastructure

**Division:**Water, Wastewater and Waste

Status: Permanent, Full-Time

**Location:**Waterworks Yard

**Hours of Work:**35 hours per week (8:30am ¿ 4:30pm)

**Number of Positions:**1

Salary:$39.11 ¿ $43.45 per hour

**Vacancy Reason:**Replacement

**Date Posted:**March 18, 2026

**Date Closing:**April 1, 2026

Come work with us!

Employment with the Town of Georgina offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.¿

Position Purpose

The Coordinator, Quality Management System reports to the Supervisor, Compliance and manages all requirements to maintain the accreditation of the Town of Georgina as an Accredited Operating Authority and to maintain compliance with the Municipal Drinking Water Licence Program. The Coordinator, Drinking Water Quality Management System will work closely with Town staff and Manager to ensure that all of the requirements of the Drinking Water Quality Management Standard (DWQMS) are met and that all relevant staff are educated on all applicable legislative and regulatory requirements that pertain to their duties for the operation of Georgina's water distribution system and wastewater collection system. The role includes developing, tracking, monitoring and organizing data so it is relevant, usable and auditable. The education and promotion of awareness of the DWQMS throughout all supporting departments within the Town of Georgina is key to the success of this position.For full details, please see attached job description.

Minimum Qualifications and requirements

· · Three-Year College Diploma, or University Undergraduate Degree in Environmental science, environmental or civil engineering or related equivalent.

· · Minimum five (5) years of direct experience in Quality Management Systems; Water and Wastewater regulatory compliance; quality assurance/quality control; and with responsibilities for policy development and analysis as well as monitoring and improving regulatory compliance and reporting systems and functions.

· · Experience in developing and implementing quality management systems such as ISO 9001 and ISO14001 quality management systems and maintaining accreditation.

· · Valid Class 'G' Driver's license and reliable vehicle to use on corporate business.

· · Driver's Abstract in good standing to operate Corporation vehicles.

· · Police Criminal Records Check, deemed as satisfactory by the Town.

How to apply

Qualified candidates are invited to submit a resume with cover letter identifying the Job Title and Job ID#. Please apply by visiting www.georgina.ca/careers no later than 11:59pm on the closing date. The assessment process may include a practical test and/or interview.

Committed to diversity and a barrier-free environment

The Town of Georgina is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We encourage applications from people with disabilities and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Team if you require an accommodation(s) and we will work with you to meet your needs throughout any stage of the process. Please be advised that this information will be treated in a confidential manner.

We thank all candidates for their interest, however only those being considered will be contacted.

Personal information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of candidate selection. Further information concerning the collection of personal information should be directed to the Human Resources Department.

JOB DESCRIPTION

Title:

Coordinator, Quality Management System

Department:

Operations and Infrastructure

Division:

Water, Wastewater and Waste

Reports To:

Supervisor, Compliance

Job Grade:

13

Date Revised:

January 20, 2026

Date Prepared:

February 2018

Employee Group:

CUPE 905.03

Position Summary

The Coordinator, Quality Management System reports to the Supervisor, Compliance and manages all requirements to maintain the accreditation of the Town of Georgina as an Accredited Operating Authority and to maintain compliance with the Municipal Drinking Water Licence Program. The Coordinator, Drinking Water Quality Management System will work closely with Town staff and Manager to ensure that all of the requirements of the Drinking Water Quality Management Standard (DWQMS) are met and that all relevant staff are educated on all applicable legislative and regulatory requirements that pertain to their duties for the operation of Georgina's water distribution system and wastewater collection system. The role includes developing, tracking, monitoring and organizing data so it is relevant, usable and auditable. The education and promotion of awareness of the DWQMS throughout all supporting departments within the Town of Georgina is key to the success of this position.

Responsibilities

Regulatory Compliance and Program Management Functions:

Quality Management System:

• Maintains the Quality Management System in accordance with the requirements of the Drinking Water Quality Management Standard (DWQMS) and the policies and procedures documented in the Operational Plan and within the compliance limits of theSafe Drinking Water Act(SDWA).

• Assists in the development, maintains and administers environmental management systems for wastewater systems in accordance with applicable guidelines and legislation, and department objectives that will support safe, reliable and cost-effective services that protect public health and the environment.

• Applies knowledge of Risk Assessment procedures, and Hazard Analysis and Critical Control Point analysis (HACCP) to ensure compliance with therequirements of the Drinking Water Quality Management Standard (DWQMS).

• Coordinates and performs the lead role in internal and external audits of the Town's quality and/or environmental management system(s) for compliance and conformance to best management practices, policy/procedures, contractual operational requirements, and legislative requirements.

• Manages and coordinates the implementation of audit programs and consultant activities as necessary to achieve department objectives, legislative requirements and the continual development of services, specifically focused on water, wastewater, and waste management.

• Facilitates, and documents all internal and external meetings and reporting required under the policies and procedures documented in the Operational Plan.

• Provides support to ensure regulatory compliance with respect to regulations, permits, approvals, inspections, and other activities, as required.

• Develops and implements action plan to address any non-conformance items and other audit observations received from the internal and external audits.

Compliance Support:

• Supports the Supervisor, Compliance in fulfilling requirements under the Consolidated Linear Infrastructure Environmental Compliance Approval (CLI ECA) for wastewater and stormwater systems.

• Assists in monitoring operational and maintenance activities to ensure they align with CLI ECA conditions, MECP requirements, and municipal obligations.

• Participates in the collection, organization, and review of data required for CLI ECA documentation, reporting, and compliance assurance.

• Helps coordinate corrective actions, compliance improvement initiatives, and follow¿up activities related to CLI ECA inspections, audits, and Ministry directives.

• Supports the development and maintenance of procedures, tracking tools, and records necessary to demonstrate conformity with CLI ECA conditions.

System Documentation:

• Ensures that the QMS Operational Plan conforms to the requirements of the DWQMS, legislative requirements and the objectives of the Division.

• Ensures that Operational Plan(s) is kept current, and coordinates updates and technical content with operations personnel.

• Oversees the development and maintenance of procedures, guidelines and templates, and develops and manages procedures and protocols that will track and provide regulatory focused oversight for water and wastewater services.

• Maintains all documents and records control and records retention, along with records required by the QMS, and for the Ministry of the Environment Conservation & Parks (MECP) Municipal Drinking Water Licensing Program (MDWLP) for the municipal drinking-water system.

• Maintain and update registration information and the Drinking Water System Profile Information for the Town's Municipal Drinking water Licence and Drinking Water Permit.

• Maintains water quality tracking tools and datasets to support documentation required under DWQMS and the Town's regulatory programs, ensuring accuracy and timely updates.

• Prepares visual summaries (charts, graphs, trend plots) to support water quality reporting and quality assurance activities.

Legislation, Licensing, Certification and Training:

• Implements the communication plan required by the DWQMS. Promote awareness of the Quality Management System throughout Waterworks and internal support departments.

• Assists in ensuring that all Waterworks personnel are aware of all applicable legislative and regulatory requirements that pertain to their duties for the operation of the Water and Wastewater System, and the QMS.

• Assists in identifying and delivering training and education for staff and management on their responsibilities under the QMS and how meeting these responsibilities assist with the protection of public health and the environment.

• Coordinates and maintains a database to track the status of Water, Wastewater staff licenses/certificates, training hours and continuing education units. Assists the Supervisor, Compliance with tracking, monitoring, and ensuring all operators remain current with all legislated training and certification requirements.

Policy and Planning, Quality Assurance, and Reporting:

Policy and Planning

• Monitors and reports on legislation and policy from other jurisdictions that may have implications for the Division including federal and provincial governments, and conservation authorities.

• Identifies potential issues that might affect the Department, escalates concerns and researches and recommends solutions; analyses and reviews all available information and recommends options with benefits and drawbacks.

• Coordinates responses to regulatory postings to identify areas of overlap, implications and to drive compliance improvement projects.

Quality Assurance

• Assists in the establishment and maintenance of clear objectives against which the Town's environmental performance can be measured and assessed with the goal of continuous improvement.

• Manages the implementation of process improvements and special projects.

• Ensures quality assurance activities to monitor program effectiveness and support continuous improvement attitudes.

• Conducts performance metrics/benchmarking for the service areas of the Division.

Reporting

• Assists in the compilation of records and prepares submittal documents required to satisfy the Annual MECP Compliance Inspections.

• Prepares reports, memos, technical summaries, presentations and process event reports on the performance of the management systems, and on a wide range of regulatory and strategic policy issues, and programs.

• Provides guidance, input to and/or prepares reports, briefing notes, presentations, statistics and analysis, for Senior Management, as requested.

• Manages information in accordance with legislation and corporate standards.

Liaison, Communication & Customer Service Activities:

• Acts as a liaison with MECP on important regulatory issues and brings forward relevant information to the Department Management team for discussion prior to implementation.

• Develops requirements for special projects, and supervises consultants and contractors engaged for studies and projects.

• Responds to customer enquiries directly and/or resolves difficult or highly sensitive complaints either verbally or in writing.

• Liaises with stakeholders and local area municipalities to coordinate similar activities, including the sharing of findings and information.

• Participates on committees, meetings, task forces, work groups and special projects, as directed.

• Liaises with the various agencies and provincial bodies, such as LSRCA (Lake Simcoe Region Conservation Authority), Region of York, MECP (Ministry of Environment Conservation & Parks).

• Liaises with MECP and other regulatory bodies regarding matters related to the Town's CLI ECA, ensuring relevant updates or compliance issues are communicated to the Supervisor, Compliance and Management.

Human Resource Responsibilities:

• Participates in the Town's Health & Safety Program and complies with the Occupational Health and Safety Act, other applicable legislation and best practices.

• Participates in ongoing Training and Development and ensures all mandatory requirements are met and maintained.

The foregoing is intended to outline the general description of the duties and responsibilities for this position. It is not intended nor should it be interpreted as a complete description. The Town of Georgina reserves the right to amend this position description at any time provided that such change does not represent a substantive change in the purpose or essential nature of the position.

Minimum Qualifications

Education & Training:

• Three-Year College Diploma, or University Undergraduate Degree in Environmental science, environmental or civil engineering or related equivalent.

• Minimum five (5) years of direct experience in Quality Management Systems; Water and Wastewater regulatory compliance; quality assurance/quality control; and with responsibilities for policy development and analysis as well as monitoring and improving regulatory compliance and reporting systems and functions.

Skills and Knowledge:

• Experience in developing and implementing quality management systems such as ISO 9001 and ISO14001 quality management systems and maintaining accreditation.

• Working knowledge of the Consolidated Linear Infrastructure Environmental Compliance Approval (CLI ECA) framework, including regulatory expectations, reporting requirements, and compliance processes.

• Proficiency in organizing and analyzing water quality data using spreadsheets, databases, and visualization tools (e.g., Excel charts, dashboards, pivot tables).

• Ability to interpret water quality trends, sampling results, and compliance indicators to support operational decision¿making.

• Thorough working knowledge of the Drinking Water Quality Management Standard and QMS Operational Plans.

• Thorough working knowledge of Risk Assessment principles and methods.

• Thorough working knowledge of Hazard Analysis and Critical Control Point analysis (HACCP)

• Through working knowledge of auditing principles and experience performing process and program audits in a Quality Management System environment.

• Thorough working knowledge of*, Safe Drinking Water Act,and theOntario Water Resources Act*and all related legislation, Regulations and Directives as well as industry standards, issues and best practices.

• Demonstrated experience in writing and reviewing reports/studies, including ability to identify problems, research, analyze and interpret data.

• Proficiency utilizing word-processing, spreadsheet, presentation and database software

• Excellent interpersonal, project/time management, analytical, communication, public/media relations, problem-solving skill and analytical skills.

• Availability to attend evening meetings or other events, and if necessary to work overtime as may be required.

• Valid Class 'G' Driver's license and reliable vehicle to use on corporate business.

• Driver's Abstract in good standing to operate Corporation vehicles.

• Police Criminal Records Check, deemed as satisfactory by the Town.

• Up to one (1) year period of adjustment, orientation and adaption on the job.