Sales Administration Coordinator

Position Summary:

Reporting to the Sales Supervisor, the Sales Administration Coordinator will support the Sales Admin team and coordinate with cross functional departments to meet customer requests. They will work with Field Sales and Skyjack Financial Services to verify any details regarding orders from customers, assist with reporting and maintaining monthly ship targets.

Performance Expectations:

• Manage daily calls and emails from customers and sales force, providing feedback to inquiries including freight quotes, equipment lead time and ship scheduling.
• Manage customer orders throughout the process (order entry to shipping and invoicing) working with all departments to ensure customer satisfaction.
• Co-ordinate customer forecasted pre-buy orders, ensuring production slots are managed.
• Create and co-ordinate batch ship schedules for plant, based on customer requirements and hip plan. Co-ordinate shipments with customers, carriers and logistics as required.
• Manage customer invoicing, ensuring accuracy. Liaison with AR for processing of invoices and credits.
• Co-ordinate with the Field Sales, Production, Materials, Logistics and Scheduling to meet customer requests, including order configuration, on-time delivery and problem resolution.
• Work with Field Sales and Skyjack Financial Services as needed to verify details surrounding pending or potential orders for customers, including pricing, terms, lead times and quotation requirements and ensuring financial documents are complete before shipment.
• Perform daily/weekly/monthly reporting (ex. Shipments, open orders) as required for externa and internal use.
• Maintain database records accurately, including customer and order data etc.
• Monitor monthly ship targets and ensure level shipping is occurring throughout each month to meet targets.
• Manage assigned accounts (ex. Reporting, order entry, point of contact, maintaining relationships)
• Participate in staff meetings, intercompany production, and ship meetings as required.
• Initiate and/or complete as assigned continuous improvement projects. Self-motivated to complete all tasks with 100% accuracy and full accountability.

Credentials:

• Post-Secondary education in a Sales or Business related discipline or previous relevant work experience. Minimum of 3 to 5 years’ experience in a Sales support or order management role with hands on experience in customer interaction.

Desired Characteristics:

• Experience in manufacturing environment will be an asset.
• Must be capable of interacting with customer effectively while working through inquiries and issues.
• Must be proficient in use of Microsoft Outlook, Word and intermediate level in Excel.
• Experience working with an ERP system.
• Must have excellent communication skills (oral and written) and above average problem solving skills.
• Demonstrated organizational skills and be able to work independently with the ability to prioritize and multi task in a fast paced environment.
• Must be capable of producing reports by extracting, manipulating data from various sources. Bilingual in French or Spanish is an asset.

What Linamar/Skyjack Has to Offer

• Competitive Compensation
• Employee Benefits package includes but not limited to, Drug, Dental & Vision etc.
• Opportunities for career advancement.
• Sustainability Counsel Community based outreach supporting both local and global initiatives and charities.

About Skyjack:

Skyjack supplies construction rental companies globally with quality engineered, simple, and reliable access and telehandler equipment. Initially started as a scissor lift manufacturer in 1985, and has grown to become a world leader in the general Mobile Elevating Work Platform (MEWP) industry.

As a dominant player in a consistently evolving industry, Skyjack employees thrive on absorbing new information and have a thirst for continuous improvement in their professional selves.

In 2002 Skyjack became a part of the Linamar Corporation and has since been able to leverage strategic partnerships and use the guidance of their parent company to rapidly change the face of the access industry.

Every aspect of the company is deeply rooted in Skyjacks safety initiatives as this can be an extremely challenging industry. Skyjack prides itself on being simply reliable and easy to do business with. This mission extends to the relationships with customers, suppliers, and employees.

We encourage you to apply even if you do not meet the full requirements for this position.

Linamar is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Linamar will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

Linamar Corporation encourages applications from all qualified individuals and will reasonably accommodate applicants throughout all stages of the recruitment and selection process upon request