Who you are

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 15+ years of experience in product management, including at least 8 years in leadership roles
• Strong understanding of enterprise software, technical architecture, developer products, and SaaS/PaaS platform monetization models
• Proven track record of managing, developing, and guiding high-performing teams
• Deep technical knowledge and experience working with engineering teams; prior individual contributor engineering roles are a plus
• Strong customer focus, with the ability to translate customer needs into product requirements and drive user adoption using analytical systems
• Excellent communication and presentation skills, with the ability to influence and build consensus across diverse teams and stakeholders
• Experience thriving in fast-paced, dynamic environments and adapting quickly to change
• Bachelor’s degree in computer science, engineering, or related discipline
• Experience in agent-driven innovations and enterprise-grade AI application development
• Demonstrated ability to lead product strategy and execution in large-scale, high-growth organizations
• Familiarity with vibe coding and low-code/no-code development experiences
• MBA will be a plus

What the job involves

• As Vice President of Product Management for the AI Application Development Platform within the Creator App Engine Business Unit—a strategic growth area in ServiceNow’s AI Platform group—you will play a critical role in shaping and driving product strategy, fostering innovation, and ensuring effective execution
• In this capacity, you will empower Builders and Developers, known as "Creators," to build, manage, and deploy enterprise-grade AI applications and intelligent agents on the ServiceNow platform
• Your leadership will be vital in making advanced AI capabilities accessible to employees across all technical backgrounds for our customers and their employees
• By championing an inclusive and innovative product portfolio offering, you will help accelerate business transformation and enable rapid innovation at scale throughout the organization, empowering every employee to automate their work
• Define and execute product strategy for the Creator persona of builders and developers, aligning with ServiceNow’s vision and growth objectives
• Lead, mentor, and develop a team of Product Management leaders
• Inspire and collaborate with cross-functional teams, including Design, Research, Engineering, and GTM Solutions, to deliver on the product roadmap
• Drive innovation by identifying market trends and new product opportunities
• Develop a deep understanding of customer needs to inform product requirements and drive adoption
• Manage and prioritize product backlogs, assess technical feasibility, and make strategic trade-offs including monetization levers
• Provide leadership and guidance to product teams, ensuring successful execution from strategy to delivery
• Collaborate closely with engineering partners to solve complex system interdependencies and build scalable solutions for both internal and customer-facing applications

Benefits

• Commuter benefits
• Annual learning stipends
• Work from home opportunities
• Generous family leave
• Matched donations
• Flexible PTO
• 401(k) matching
• Paid volunteer time