Job Description This position will support District Leaders and stores in their use of UKG. This position will also aid stores and districts in utilizing UKG for optimal and efficient scheduling.

This position is responsible for analyzing schedule performance, forecast accuracy, and underlying assumptions, as well as historical trends, and making continuous adjustments and improvements to the forecasting and scheduling process to make sure both service levels and profitability goals are met.

This position is responsible for first tier UKG support for stores and districts- answering support calls, analyzing problems, providing remote assistance, and evaluating the best methods for resolution and escalation.

Responsibilities Strategy & Planning

• Gather and analyze store user satisfaction and engagement metrics. Provide data driven insights and recommendations for improving user experience.
• Performing store work analysis studies to identify areas of improvement in system or process and to identify potential metrics for efficient scheduling.
• Review of metrics used in efficient scheduling. Make recommendations on adjusting metrics standards.
• Present staffing analysis and financial impact to multiple levels of management.

Development & Deployment

• Coordinate development, validation, and distribution of reporting required to manage store staffing.
• Analyze and evaluate workforce metrics to improve capacity planning and maximize labor utilization rates.
• Plan, create, communicate forecasts and schedules.

Operational Management & Optimization

• Follow up with end-users and business stakeholders to ensure projects were implemented successfully.
• Answer support calls from stores and field management. Analyze caller issues and resolve or escalate. Perform appropriate tracking and follow-up on all escalations.
• Recommend staffing model modifications by analyzing and interpreting data and making comparative analyses, monitoring variances, and identifying trends.

Incidental Functions

• Occasional travel for research, training, and support of Kronos application(s) for retail locations and field management.

Qualifications Formal Education & Certification

• Bachelor’s degree in a related field or equivalent experience.

Knowledge & Experience

Required

• Understanding of various essential business functions of an organization.
• Demonstrated use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Proven ability to present ideas in user-friendly language
• Ability to summarize, visualize, and present data
• Strong presentation and interpersonal skills
• Documented Written Communication Skills
• In-depth Microsoft Excel skills, including experience in building formula driven workbook and working with pivot tables.
• Proficiency in Microsoft PowerPoint and Word

Preferred

• SW Stores or internal audit experience
• Analytics experience
• UKG experience
• Possess knowledge or relevant experience in forecasting, planning, and scheduling
• Ability to facilitate process mapping activities and working knowledge of mapping techniques
• Background in data mining and statistical analysis

Personal Attributes

• Attentive to detail
• Orientation to customer service
• Strong analytical, conceptual, and problem-solving abilities
• Ability to conduct research into system issues, standards, and products
• Ability to work in a team-oriented, collaborative environment and individually, as necessary
• Able to prioritize and execute tasks in a high-pressure environment
• Eager to learn, understand, and apply new technologies
• Ability to work effectively in a multi-cultural environment, and to lead and influence cross-organizationally with and without direct authority
• Able to understand various data structures and common methods in data transformation
• Excellent pattern recognition and predictive modeling skills

About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at https://www.benefitscentre.ca/sherwin/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

This posting is for an existing vacancy.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.