Top Benefits
About the role
Reports to Director of Customer Service
Location Corporate Head Office, Edmonton Alberta
Overview Join one of Go Auto’s fastest-growing initiatives of 2025! We’re on a mission to lead the industry in delivering exceptional customer experiences — both in-store and online. As a Customer Engagement Ambassador, you’ll partner with our dealerships to strengthen their digital presence, connect with guests in real time through modern engagement tools, and ensure every interaction reflects the 5-star customer service we’re known for. If you’re a natural coach who thrives on building relationships and driving impactful results, this role is your spotlight.
Primary Responsibilities
- Strengthen both in-store and online customer experiences across all Go Auto dealerships.
- Leverage Google Business Profile and Podium analytics to identify trends, opportunities, and training needs.
- Collaborate with dealership teams and senior leadership to improve online interactions, implement action plans, and elevate customer experience and brand reputation.
- Provide on-site and virtual training to coach staff on digital engagement best practices, guest follow-ups, and process improvements.
- Maintain performance trackers and reports that combine online reputation metrics with broader customer engagement insights.
- Build strong, trust-based relationships with dealership management and staff to foster a culture of exceptional service.
- Uphold Go Auto’s core values — TRUSTWORTHY, TEAM PLAYER, and HAPPY TO HELP — while maintaining the highest legal, ethical, and professional standards.
Requirements
- Demonstrated success in delivering exceptional customer experiences. Previous experience in the automotive industry is an asset.
- Strong communication and coaching skills — comfortable presenting to groups or training one-on-one.
- Proficient with customer engagement tools and analytics; experience with Podium and Google Business Profiles is an asset.
- Detail-oriented with strong analytical skills and proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with CDK dealer management software is an asset.
- Data-driven mindset with the ability to translate analytics into actionable strategies.
- Ability to travel regionally for dealership visits and training sessions. Must possess a valid driver’s license.
- Self-motivated, adaptable, and able to manage multiple priorities in a fast-paced environment.
- Full-time, office-based role in Edmonton, AB (no remote or work-from-home).
Why Join Go Auto?
- A Supportive Culture - Be part of a collaborative, inclusive team where your voice is heard and your expertise is valued.
- Professional Development - Access ongoing training and growth opportunities to advance your career.
- Work-Life Balance - Enjoy generous vacation time so you can recharge and thrive both at work and at home.
- Comprehensive Benefits - Full health and dental coverage, plus a health spending account to support your well-being.
- Community Impact - Contribute to meaningful causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
- Career Growth - We invest in your future, offering real opportunities to grow within our organization.
About Go Auto
As one of Canada’s largest automotive groups, Go Auto operates over 60 dealerships and 28 new vehicle brands across Canada and the United States. Our extensive network includes auxiliary companies like Go RV, Go Insurance, and Yes Plan Auto Finance, ensuring we cater to all your automotive needs from purchase through finance, insurance, service, and repair.
Discover over 14,000 new and used vehicles on GoAuto.ca, your one-stop shop for everything automotive. Our new manufacturers include top brands such as Mercedes-Benz, Sprinter, Mitsubishi, Subaru, Ford, Lincoln, Dodge, Chrysler, Jeep, Ram, Hyundai, Genesis, Kia, Mazda, Nissan, Honda, Fiat, Volkswagen, Infiniti, Toyota, GM, Buick, Chevrolet, Audi, Land Rover, Jaguar, and Porsche.
What truly sets Go Auto apart is our commitment to exceptional customer service. Every employee is empowered to find innovative ways to show our guests that we’re happy to help – all the time, every time. Our customer benefits package includes no extra fees, free service loaners, $500 referrals for new vehicle purchases, 7-day-a-week customer service, and 10% savings on all parts and service spending with the free Go Auto App.
Go Auto is also dedicated to giving back to the community. Since 2018, we have donated over $8 million to charities and community initiatives, with a strong focus on children’s charities to ensure every child has the opportunity to succeed.
These are just a few reasons why Go Auto is recognized as an industry leader in customer satisfaction and has been named one of Canada’s Best Managed Companies. Visit GoAuto.ca to learn more.
Top Benefits
About the role
Reports to Director of Customer Service
Location Corporate Head Office, Edmonton Alberta
Overview Join one of Go Auto’s fastest-growing initiatives of 2025! We’re on a mission to lead the industry in delivering exceptional customer experiences — both in-store and online. As a Customer Engagement Ambassador, you’ll partner with our dealerships to strengthen their digital presence, connect with guests in real time through modern engagement tools, and ensure every interaction reflects the 5-star customer service we’re known for. If you’re a natural coach who thrives on building relationships and driving impactful results, this role is your spotlight.
Primary Responsibilities
- Strengthen both in-store and online customer experiences across all Go Auto dealerships.
- Leverage Google Business Profile and Podium analytics to identify trends, opportunities, and training needs.
- Collaborate with dealership teams and senior leadership to improve online interactions, implement action plans, and elevate customer experience and brand reputation.
- Provide on-site and virtual training to coach staff on digital engagement best practices, guest follow-ups, and process improvements.
- Maintain performance trackers and reports that combine online reputation metrics with broader customer engagement insights.
- Build strong, trust-based relationships with dealership management and staff to foster a culture of exceptional service.
- Uphold Go Auto’s core values — TRUSTWORTHY, TEAM PLAYER, and HAPPY TO HELP — while maintaining the highest legal, ethical, and professional standards.
Requirements
- Demonstrated success in delivering exceptional customer experiences. Previous experience in the automotive industry is an asset.
- Strong communication and coaching skills — comfortable presenting to groups or training one-on-one.
- Proficient with customer engagement tools and analytics; experience with Podium and Google Business Profiles is an asset.
- Detail-oriented with strong analytical skills and proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with CDK dealer management software is an asset.
- Data-driven mindset with the ability to translate analytics into actionable strategies.
- Ability to travel regionally for dealership visits and training sessions. Must possess a valid driver’s license.
- Self-motivated, adaptable, and able to manage multiple priorities in a fast-paced environment.
- Full-time, office-based role in Edmonton, AB (no remote or work-from-home).
Why Join Go Auto?
- A Supportive Culture - Be part of a collaborative, inclusive team where your voice is heard and your expertise is valued.
- Professional Development - Access ongoing training and growth opportunities to advance your career.
- Work-Life Balance - Enjoy generous vacation time so you can recharge and thrive both at work and at home.
- Comprehensive Benefits - Full health and dental coverage, plus a health spending account to support your well-being.
- Community Impact - Contribute to meaningful causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
- Career Growth - We invest in your future, offering real opportunities to grow within our organization.
About Go Auto
As one of Canada’s largest automotive groups, Go Auto operates over 60 dealerships and 28 new vehicle brands across Canada and the United States. Our extensive network includes auxiliary companies like Go RV, Go Insurance, and Yes Plan Auto Finance, ensuring we cater to all your automotive needs from purchase through finance, insurance, service, and repair.
Discover over 14,000 new and used vehicles on GoAuto.ca, your one-stop shop for everything automotive. Our new manufacturers include top brands such as Mercedes-Benz, Sprinter, Mitsubishi, Subaru, Ford, Lincoln, Dodge, Chrysler, Jeep, Ram, Hyundai, Genesis, Kia, Mazda, Nissan, Honda, Fiat, Volkswagen, Infiniti, Toyota, GM, Buick, Chevrolet, Audi, Land Rover, Jaguar, and Porsche.
What truly sets Go Auto apart is our commitment to exceptional customer service. Every employee is empowered to find innovative ways to show our guests that we’re happy to help – all the time, every time. Our customer benefits package includes no extra fees, free service loaners, $500 referrals for new vehicle purchases, 7-day-a-week customer service, and 10% savings on all parts and service spending with the free Go Auto App.
Go Auto is also dedicated to giving back to the community. Since 2018, we have donated over $8 million to charities and community initiatives, with a strong focus on children’s charities to ensure every child has the opportunity to succeed.
These are just a few reasons why Go Auto is recognized as an industry leader in customer satisfaction and has been named one of Canada’s Best Managed Companies. Visit GoAuto.ca to learn more.