LIDD is a leading supply chain management consulting firm. We design complex distribution centers and logistics systems to help companies move goods more efficiently. Our clients are manufacturers, distributors and retailers, including many brand names in food & beverage and consumer goods. From our offices in Montreal, Toronto, Los Angeles, Atlanta and Seoul, our staff of over 160 employees tackles challenging projects in a fun and supportive environment.

Our Diversity Statement

LIDD is an equal-opportunity employer. When you join our team, you'll feel like you belong regardless of your ethnicity, religion, race, origin, gender, sexual orientation, age, marital status or disability. Let us know if you need accommodation during the recruitment process.

In this role, your main responsibilities are:

As a NetSuite Administrator, you will be responsible for the performance and optimization of NetSuite modules. Working closely with cross-functional teams serving as the expert on the NetSuite platform, this role requires a strong understanding of business operational processes, along with excellent technical, analytical and communication skills to support internal stakeholders to understand, apply and optimize the power and capabilities of NetSuite to business requirements.

Day-to-day you will:

• Be the primary NetSuite point of contact and subject matter expert for end-users.

• Collaborate with internal stakeholders and cross-functional teams to understand business requirements and translate them into system enhancements, customizations, and configurations.

• Work with cross-functional teams to ensure accurate financial reporting and compliance with accounting standards.

• Collaborate to understand business needs and design, configure, develop, test, and implement solutions from both the technical and business.

• Responsible for system and user documentation, troubleshooting, data management, and user support.

• Perform ongoing maintenance and optimization of NetSuite modules.

• Develop and implement custom workflows, saved searches, reports, and dashboards to support business operations and improve efficiency.

• Develop and maintain system documentation, including process flows, system configurations, and user training guides.

• Collaborate with internal and external stakeholders to troubleshoot and resolve technical issues, system errors, and performance bottlenecks.

• Stay up to date with NetSuite enhancements and support the implementation of system upgrades and communicate updates to internal stakeholders and users.

What it takes to be successful in the role:

• Bachelor’s degree in finance, Accounting or Business Information Systems.
• Minimum of 2 years of experience in a similar role.
• Completion of NetSuite certifications (such as Suite Foundation, Administrator, ERP Consultant).
• 2-3 years of project management and implementation of NetSuite.
• Proven subject matter expert with NetSuite ERP Application Suite modules
• Excellent computer skills, accounting software applications.
• Advanced Microsoft Excel, Word and PowerPoint.
• Excellent verbal and written English communication skills.
• Ability to create documentation for processes/procedures.
• Excellent technical and analytical skills with attention to detail while working under pressure and deadlines.
• Effective and customer-oriented communications (verbal and written) with stakeholders, cross-functional teams and users.