At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are seeking a highly motivated Business Systems Analyst to join our Robotic Process Automation IT team! In this role, the successful candidate will be a highly analytical specialist, responsible for both business and technical analysis and quality assurance, focused on bringing efficiency and business value to various business teams throughout Equitable. Recent graduates welcome.

We are looking for an individual who is passionate about how technology drives business. Someone who understands how continuous improvement and automation can help business succeed today and in our future. Are you a passionate analytical specialist and collaborator that speaks the language of both the business and technology? Are you excited about supporting and enhancing business critical automations across the enterprise? Do you enjoy partnering with technical specialists and a wide variety of business teams to analyze and solve challenges?

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

• Gather and analyze data in support of business cases, proposed projects and system requirements
• Research, review, and analyze the effectiveness and efficiency of existing business processes and develop strategies for enhancing and automating these processes
• Work in projects integrating business process, business rules and business data with technology to drive operational efficiencies, and client service improvements
• Engage and collaborate closely with our business partners, automation team members and other IT groups to successfully define solution design
• Assess new automation opportunities and determine value back to the business
• Continuously enhance knowledge of our business and products/services
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new processes
• Document process flow diagrams, business requirements and process design documents

What you’ll bring:

• Strong analytical ability to apply critical thinking and high attention to evidence-based details, and keen observation/reasoning skills
• Excellent verbal and written communications skills. Ability to clearly articulate complicated ideas, and communicate technical information to non-technical audiences
• Team-oriented and skilled in working within a collaborative environment.
• Strong interpersonal and partnership building skills; can reach out and engage a variety of individuals
• Experience with process automation, workflow and associated toolsets is an asset. Such as Blue Prism and Power Automate.
• Experience writing Process and Solution Design documents is an asset.
• Post-secondary degree or equivalent combination of education and experience.

What’s in it for you:

• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
• Time Away: Competitive vacation plus one paid volunteer day each year
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca, we’re happy to help.

Your base pay will be based on your skills, qualifications, experience, and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Manager, Robotic Process Automation

Department: Corporate Services IT

Term: Permanent Full-Time

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.

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