Site Reliability Engineer
Top Benefits
About the role
Application Deadline: 12/30/2025
Address: 4100 Gordon Baker Road
Job Family Group: Technology
Providing expertise on Enterprise Monitoring platform and related solutions. Review, design, support and develop internal tools for BMO business users, providing automation options with full self-service as the target goal. This includes interacting with internal business users to understand the user requirements, formulate a design and providing complete final solutions. Review the platform software compliance and End Of Life / End of Support report and execute remediation in a timely manner. Understand the various monitoring solutions in the shop and also in the market, and have the full hands-on knowledge of the tools to demonstrate for internal business users to consume.
- Maintain monitoring platforms and features (Dynatrace focused)
- Willing to carry out 24/7 application production support (on rotation with other team members)
- Collaborate with the application project team to set up solutions that match the requirements
- Participate in the technical analysis, design, planning and development work
- Analyze, design, generating and present weekly, monthly quarterly platform utilization and consumption reports based on KPI and ROI
- Analyze, plan and follow up on multiple compliance report (patch, EOL, EOS) for on-prem and on-cloud components
- Integrate and maintain monitoring applications between other eco-systems
- Develop, test, and deploy solutions on the self-service platform
- Create and maintain system operations process (SOP) documentation, including all integrations
- Exercises judgment to identify, diagnose, and solve problems within given rules
- Works independently on a range of complex tasks
- Broader work or accountabilities may be assigned as needed
Qualifications:
- Bachelor’s degree or higher in Engineering or a Science-related field
- Excellent knowledge in monitoring and APM (Dynatrace is preferred)
- Interest in computing programming ex nodeJS, TypeScript, RESTful API
- Excellent communication and interpersonal skills
- Excellent systems analysis skills with full development and application lifecycle model experience
- Ability to assess problems and solve them with a strong sense of urgency
- Ability to work with aggressive deadlines and to handle multiple responsibilities
- Knowledge of network concepts
- Good knowledge of JIRA, ServiceNOW CR and IR process, CMDB
- Good knowledge of ServiceNOW event management
- Good knowledge of PowerBI, Apptio
- Nice to have the knowledge of pricing model of AWS OpenSearch, ElasticSearch (ELK), AWS CloudWatch logs and AWS CloudWatch metric
- Knowledge of BMO Products would be an asset
- AWS & Azure and certifications are preferred
Additional level of proficiency:
- Experience in automation. Writing scripts in Python, workflows in Typescript, Jupiter Notebooks, etc.
- Implement RESTful API services in any web framework
- Understanding of API Authentication protocols
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
Site Reliability Engineer
Top Benefits
About the role
Application Deadline: 12/30/2025
Address: 4100 Gordon Baker Road
Job Family Group: Technology
Providing expertise on Enterprise Monitoring platform and related solutions. Review, design, support and develop internal tools for BMO business users, providing automation options with full self-service as the target goal. This includes interacting with internal business users to understand the user requirements, formulate a design and providing complete final solutions. Review the platform software compliance and End Of Life / End of Support report and execute remediation in a timely manner. Understand the various monitoring solutions in the shop and also in the market, and have the full hands-on knowledge of the tools to demonstrate for internal business users to consume.
- Maintain monitoring platforms and features (Dynatrace focused)
- Willing to carry out 24/7 application production support (on rotation with other team members)
- Collaborate with the application project team to set up solutions that match the requirements
- Participate in the technical analysis, design, planning and development work
- Analyze, design, generating and present weekly, monthly quarterly platform utilization and consumption reports based on KPI and ROI
- Analyze, plan and follow up on multiple compliance report (patch, EOL, EOS) for on-prem and on-cloud components
- Integrate and maintain monitoring applications between other eco-systems
- Develop, test, and deploy solutions on the self-service platform
- Create and maintain system operations process (SOP) documentation, including all integrations
- Exercises judgment to identify, diagnose, and solve problems within given rules
- Works independently on a range of complex tasks
- Broader work or accountabilities may be assigned as needed
Qualifications:
- Bachelor’s degree or higher in Engineering or a Science-related field
- Excellent knowledge in monitoring and APM (Dynatrace is preferred)
- Interest in computing programming ex nodeJS, TypeScript, RESTful API
- Excellent communication and interpersonal skills
- Excellent systems analysis skills with full development and application lifecycle model experience
- Ability to assess problems and solve them with a strong sense of urgency
- Ability to work with aggressive deadlines and to handle multiple responsibilities
- Knowledge of network concepts
- Good knowledge of JIRA, ServiceNOW CR and IR process, CMDB
- Good knowledge of ServiceNOW event management
- Good knowledge of PowerBI, Apptio
- Nice to have the knowledge of pricing model of AWS OpenSearch, ElasticSearch (ELK), AWS CloudWatch logs and AWS CloudWatch metric
- Knowledge of BMO Products would be an asset
- AWS & Azure and certifications are preferred
Additional level of proficiency:
- Experience in automation. Writing scripts in Python, workflows in Typescript, Jupiter Notebooks, etc.
- Implement RESTful API services in any web framework
- Understanding of API Authentication protocols
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.