About the role
Job Description Service Designer (Lead / Consultant)
Overview We are seeking an experienced Service Designer to join on a short-term contract (freelance) for an initial engagement of approximately 1–2 months . This is a lead / consulting role for someone who can confidently guide stakeholders, shape the direction of work, and translate ideas into practical, real-world service experiences.
The focus of this engagement is an AI-focused reimagination and redesign of existing services and processes. You will help the team rethink how legacy processes can be transformed and improved, leveraging AI where appropriate. While the work is AI-centric, you do not need to be an AI specialist ; what matters most is your ability to understand opportunities, frame problems, and design human-centered services that can incorporate AI solutions.
Key Responsibilities
- Act as a lead service design consultant, driving the overall service design approach and ensuring alignment with business goals.
- Lead a multidisciplinary team through the end-to-end service design process, providing direction, structure, and clear decision-making.
- Plan and facilitate workshops with stakeholders and team members to uncover needs, map current processes, and co-create future-state service experiences.
- Analyze and reimagine existing processes, with a particular focus on identifying where AI can simplify, automate, or augment current workflows.
- Translate abstract ideas and concepts into tangible service blueprints, user journeys, and implementation recommendations that are grounded in real-world constraints.
- Collaborate with business, product, and technical stakeholders to ensure that proposed service designs are feasible and can be effectively implemented.
- Clearly articulate design decisions, trade-offs, and expected impact to both technical and non-technical audiences.
Qualifications
- Proven experience as a Service Designer, with a track record of leading complex service design initiatives.
- Experience working as a consultant or design lead, comfortable owning direction and guiding stakeholders.
- Demonstrated ability to lead teams and workshops, including planning agendas, facilitating discussions, and driving outcomes.
- Strong capability in translating strategy and ideas into concrete service concepts, blueprints, user journeys, and process flows.
- Familiarity with modern digital products and services, and an interest in how AI can enable new or improved experiences (deep AI expertise is not required).
- Excellent communication and stakeholder management skills, with the ability to build consensus and move initiatives forward quickly.
- Comfortable working in a short, intensive engagement (approx. 1–2 months) with clear deliverables and outcomes.
Role Details
- Pay Rate: $65–$80/hour
- Remote
About 24 Seven Talent
24 Seven is one of the largest talent solutions agencies in market today, partnering with companies to get marketing, creative, and digital work done by providing the right talent, innovations, and insights. As a leader in the industry, we offer a wide range of services to identify areas of support and create custom solutions tailored to our client’s needs. Alongside traditional staffing solutions for contract and direct hire positions, 24 Seven offers a robust suite of expanded global services, including consulting, embedded teams, a creative agency for outsourced projects, executive recruitment, a community for top marketing leaders, and retail and experiential activation support. Through this tailored approach, we aim to deliver high-quality, efficient, and meaningful impact to your organization.
24 Seven has achieved significant recognition within the staffing and recruitment industry. As an organization, 24 Seven has consistently earned awards and recognition from outlets such as Forbes, Inc. 5000, Fortune, Staffing Industry Analyst (SIA), ClearlyRated, and Crain’s. Awards and accolades won include Best Professional Recruiting Companies (Forbes), Best of Staffing (ClearlyRated), Certified Great Place to Work (Fortune), and Best Places to Work in Southern California and New York (Crain’s). These awards highlight the organizations innovative approaches in the staffing space, as well the dedication to helping companies and individuals navigate the rapidly evolving business landscape today.
The 24 Seven Family of Brands includes these subsidiaries: The Sage Group, SketchDeck, Simplicity Consulting, The Cydio Group, Marketers That Matter, McKinley Marketing Partners, and Filter.
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About the role
Job Description Service Designer (Lead / Consultant)
Overview We are seeking an experienced Service Designer to join on a short-term contract (freelance) for an initial engagement of approximately 1–2 months . This is a lead / consulting role for someone who can confidently guide stakeholders, shape the direction of work, and translate ideas into practical, real-world service experiences.
The focus of this engagement is an AI-focused reimagination and redesign of existing services and processes. You will help the team rethink how legacy processes can be transformed and improved, leveraging AI where appropriate. While the work is AI-centric, you do not need to be an AI specialist ; what matters most is your ability to understand opportunities, frame problems, and design human-centered services that can incorporate AI solutions.
Key Responsibilities
- Act as a lead service design consultant, driving the overall service design approach and ensuring alignment with business goals.
- Lead a multidisciplinary team through the end-to-end service design process, providing direction, structure, and clear decision-making.
- Plan and facilitate workshops with stakeholders and team members to uncover needs, map current processes, and co-create future-state service experiences.
- Analyze and reimagine existing processes, with a particular focus on identifying where AI can simplify, automate, or augment current workflows.
- Translate abstract ideas and concepts into tangible service blueprints, user journeys, and implementation recommendations that are grounded in real-world constraints.
- Collaborate with business, product, and technical stakeholders to ensure that proposed service designs are feasible and can be effectively implemented.
- Clearly articulate design decisions, trade-offs, and expected impact to both technical and non-technical audiences.
Qualifications
- Proven experience as a Service Designer, with a track record of leading complex service design initiatives.
- Experience working as a consultant or design lead, comfortable owning direction and guiding stakeholders.
- Demonstrated ability to lead teams and workshops, including planning agendas, facilitating discussions, and driving outcomes.
- Strong capability in translating strategy and ideas into concrete service concepts, blueprints, user journeys, and process flows.
- Familiarity with modern digital products and services, and an interest in how AI can enable new or improved experiences (deep AI expertise is not required).
- Excellent communication and stakeholder management skills, with the ability to build consensus and move initiatives forward quickly.
- Comfortable working in a short, intensive engagement (approx. 1–2 months) with clear deliverables and outcomes.
Role Details
- Pay Rate: $65–$80/hour
- Remote
About 24 Seven Talent
24 Seven is one of the largest talent solutions agencies in market today, partnering with companies to get marketing, creative, and digital work done by providing the right talent, innovations, and insights. As a leader in the industry, we offer a wide range of services to identify areas of support and create custom solutions tailored to our client’s needs. Alongside traditional staffing solutions for contract and direct hire positions, 24 Seven offers a robust suite of expanded global services, including consulting, embedded teams, a creative agency for outsourced projects, executive recruitment, a community for top marketing leaders, and retail and experiential activation support. Through this tailored approach, we aim to deliver high-quality, efficient, and meaningful impact to your organization.
24 Seven has achieved significant recognition within the staffing and recruitment industry. As an organization, 24 Seven has consistently earned awards and recognition from outlets such as Forbes, Inc. 5000, Fortune, Staffing Industry Analyst (SIA), ClearlyRated, and Crain’s. Awards and accolades won include Best Professional Recruiting Companies (Forbes), Best of Staffing (ClearlyRated), Certified Great Place to Work (Fortune), and Best Places to Work in Southern California and New York (Crain’s). These awards highlight the organizations innovative approaches in the staffing space, as well the dedication to helping companies and individuals navigate the rapidly evolving business landscape today.
The 24 Seven Family of Brands includes these subsidiaries: The Sage Group, SketchDeck, Simplicity Consulting, The Cydio Group, Marketers That Matter, McKinley Marketing Partners, and Filter.