Manager, Customer Insights & Reporting
Top Benefits
About the role
Manager, Customer Insights & Reporting
Job ID: R250020349
Location: Toronto, ON M8X 1C4, Canada
Posted Date: August 17th 2025
Category: Data Analytics & Reporting
Employment Type: Full time
Description
Application Deadline: 09/09/2025
Address: 33 Dundas Street West
Job Family Group: Data Analytics & Reporting
This role requires 4 days a week in the Toronto office
Understands and articulates the business case of business questions and the estimated value being delivered. Designs dashboards and analyses to be performed, and appropriate visualization and analytics tools to use. Identifies trends and patterns to address identified business questions and provide insights through reporting and data visualization techniques. Works with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytics solutions and decision support tools.
- Builds various reporting dashboards using the most appropriate data extraction, data cleaning and data visualisation techniques.
- Provides value through insights, reporting and data visualization techniques. Selects, configures and implements analytics solutions for consistency and repeatability.
- Researches and applies continuous improvement in data visualization by identifying trends and patterns to transform raw data into actionable business insights.
- Works with different teams, management and stakeholders to enhance the usability and aesthetic appeal of data analytics solutions deployed in the organization.
- Translates business needs to technical specifications and evaluates existing data visualization systems in order to improve them.
- Develops data visualizations of "large" amounts of data that facilitate the intuitive presentation of data to decision makers.
- Documents data flow, systems and processes to improve the design, implementation and management of business/group processes.
- Develops tools and delivers training programs for use of reporting tools and self‑serve analytics by non‑analytical end users; may include delivery of training to audiences.
- Focus is primarily on business/group within BMO; may have broader, enterprise‑wide focus.
- Provides specialized consulting, analytical and technical support.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles non‑routine situations.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
Foundational level of proficiency:
- Technical design optimization.
- Decision Making.
- Systems Thinking.
Intermediate level of proficiency:
-
Data visualization.
-
Data storytelling.
-
Data mining.
-
Illustration.
-
Creative thinking.
-
Problem Solving.
-
Verbal & written communication skills.
-
Collaboration & team skills.
-
Analytical and problem solving skills.
-
Data driven decision making.
Advanced level of proficiency:
- Insights design.
- Insights development and reporting.
- Typically between 5 - 7 years of relevant experience and post‑secondary degree in related field of study or an equivalent combination of education and experience.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
- Proficient user SAS, SQL, and or Python, R.
Salary:
$69,000.00 - $129,000.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
Manager, Customer Insights & Reporting
Top Benefits
About the role
Manager, Customer Insights & Reporting
Job ID: R250020349
Location: Toronto, ON M8X 1C4, Canada
Posted Date: August 17th 2025
Category: Data Analytics & Reporting
Employment Type: Full time
Description
Application Deadline: 09/09/2025
Address: 33 Dundas Street West
Job Family Group: Data Analytics & Reporting
This role requires 4 days a week in the Toronto office
Understands and articulates the business case of business questions and the estimated value being delivered. Designs dashboards and analyses to be performed, and appropriate visualization and analytics tools to use. Identifies trends and patterns to address identified business questions and provide insights through reporting and data visualization techniques. Works with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytics solutions and decision support tools.
- Builds various reporting dashboards using the most appropriate data extraction, data cleaning and data visualisation techniques.
- Provides value through insights, reporting and data visualization techniques. Selects, configures and implements analytics solutions for consistency and repeatability.
- Researches and applies continuous improvement in data visualization by identifying trends and patterns to transform raw data into actionable business insights.
- Works with different teams, management and stakeholders to enhance the usability and aesthetic appeal of data analytics solutions deployed in the organization.
- Translates business needs to technical specifications and evaluates existing data visualization systems in order to improve them.
- Develops data visualizations of "large" amounts of data that facilitate the intuitive presentation of data to decision makers.
- Documents data flow, systems and processes to improve the design, implementation and management of business/group processes.
- Develops tools and delivers training programs for use of reporting tools and self‑serve analytics by non‑analytical end users; may include delivery of training to audiences.
- Focus is primarily on business/group within BMO; may have broader, enterprise‑wide focus.
- Provides specialized consulting, analytical and technical support.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles non‑routine situations.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
Foundational level of proficiency:
- Technical design optimization.
- Decision Making.
- Systems Thinking.
Intermediate level of proficiency:
-
Data visualization.
-
Data storytelling.
-
Data mining.
-
Illustration.
-
Creative thinking.
-
Problem Solving.
-
Verbal & written communication skills.
-
Collaboration & team skills.
-
Analytical and problem solving skills.
-
Data driven decision making.
Advanced level of proficiency:
- Insights design.
- Insights development and reporting.
- Typically between 5 - 7 years of relevant experience and post‑secondary degree in related field of study or an equivalent combination of education and experience.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
- Proficient user SAS, SQL, and or Python, R.
Salary:
$69,000.00 - $129,000.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.