Top Benefits
About the role
Welcome to FOSS — Where Values Drive Everything We Do
For over 60 years, the FOSS Auto Group has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.
At FOSS, we are guided by five principles:
-
Glad to be here – We show up with positivity and pride.
-
Sweat the small stuff – Details matter, and we get them right.
-
Show up for each other – We succeed as a team.
-
Walk the talk – We lead by example.
-
Set the standard – We raise the bar.
We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join FOSS, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.
About The Role
The Business Development Centre Representative - Thornhill is an effective communicator and has the ability to build strong relationships with both the Sales team and the customers. The BDC is highly focused on Customer Retention. As a team player, the BDC strives to develop collaborative relationships throughout the dealership and we are looking for mature, customer first oriented and enthusiastic candidates to help develop and grow our business.
What We're Looking For
-
Provide excellent service for all inquiries via phone and internet by answering questions and booking test drives and appointments for customers to review their vehicle options.
-
Perform Outbound calls for campaigns based on equity position and follow up on other marketing efforts including private sales and portfolio calls.
-
Track all customer interactions, leads, and appointments in the CRM; reschedule missed appointments and follow up on outcomes.
-
Maintain accurate customer records by purifying data, and scheduling future contact as needed.
-
Notify relevant departments of appointments, assist with other duties, and strive to meet or exceed monthly targets.
-
Maintain thorough knowledge of vehicle features, including of competitor brands.
What You'll Bring
-
Education & Experience: Minimum College Diploma or equivalent; 1–3 years in customer service, call centre experience is an asset, or experience performing inbound/outbound sales calls.
-
Customer Service Excellence: Strong desire to deliver exceptional service with a proven track record or clear customer-first mindset.
-
Communication Skills: Excellent written English required, with the ability to handle challenging situations professionally.
-
Tech Savvy: Internet savvy with strong computer skills, able to learn new software, and manage sales leads efficiently.
-
Agility & Problem Solving: Quick thinker with strong time management, adaptability, and comfort in fast-paced environments.
-
Team-Oriented Flexibility: Willing to collaborate, pitch in where needed, and work evenings or weekends as scheduled.
-
Ability to learn technology and software solutions
-
Experience with Reynolds & Reynolds (Ignite) and Dealermine is an asset.
-
Experience in automotive is an asset.
What We Offer:
Competitive compensation and benefits package.
Employee team building and social events.
Learning and development programs for all team members.
Growth potential within our organization.
Certification fees will be covered, if required.
Employee discount programs.
Foss purchase and service program.
Employee referral and recognition programs.
Our Commitment to Equal Opportunity
At Roy Foss Automotive and Foss National Leasing, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.
We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.
FOSS Automotive Group is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.
Should you have any questions or concerns, you can reach out to HR@royfoss.com.
About Roy Foss Motors - Thornhill
Top Benefits
About the role
Welcome to FOSS — Where Values Drive Everything We Do
For over 60 years, the FOSS Auto Group has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.
At FOSS, we are guided by five principles:
-
Glad to be here – We show up with positivity and pride.
-
Sweat the small stuff – Details matter, and we get them right.
-
Show up for each other – We succeed as a team.
-
Walk the talk – We lead by example.
-
Set the standard – We raise the bar.
We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join FOSS, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.
About The Role
The Business Development Centre Representative - Thornhill is an effective communicator and has the ability to build strong relationships with both the Sales team and the customers. The BDC is highly focused on Customer Retention. As a team player, the BDC strives to develop collaborative relationships throughout the dealership and we are looking for mature, customer first oriented and enthusiastic candidates to help develop and grow our business.
What We're Looking For
-
Provide excellent service for all inquiries via phone and internet by answering questions and booking test drives and appointments for customers to review their vehicle options.
-
Perform Outbound calls for campaigns based on equity position and follow up on other marketing efforts including private sales and portfolio calls.
-
Track all customer interactions, leads, and appointments in the CRM; reschedule missed appointments and follow up on outcomes.
-
Maintain accurate customer records by purifying data, and scheduling future contact as needed.
-
Notify relevant departments of appointments, assist with other duties, and strive to meet or exceed monthly targets.
-
Maintain thorough knowledge of vehicle features, including of competitor brands.
What You'll Bring
-
Education & Experience: Minimum College Diploma or equivalent; 1–3 years in customer service, call centre experience is an asset, or experience performing inbound/outbound sales calls.
-
Customer Service Excellence: Strong desire to deliver exceptional service with a proven track record or clear customer-first mindset.
-
Communication Skills: Excellent written English required, with the ability to handle challenging situations professionally.
-
Tech Savvy: Internet savvy with strong computer skills, able to learn new software, and manage sales leads efficiently.
-
Agility & Problem Solving: Quick thinker with strong time management, adaptability, and comfort in fast-paced environments.
-
Team-Oriented Flexibility: Willing to collaborate, pitch in where needed, and work evenings or weekends as scheduled.
-
Ability to learn technology and software solutions
-
Experience with Reynolds & Reynolds (Ignite) and Dealermine is an asset.
-
Experience in automotive is an asset.
What We Offer:
Competitive compensation and benefits package.
Employee team building and social events.
Learning and development programs for all team members.
Growth potential within our organization.
Certification fees will be covered, if required.
Employee discount programs.
Foss purchase and service program.
Employee referral and recognition programs.
Our Commitment to Equal Opportunity
At Roy Foss Automotive and Foss National Leasing, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.
We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.
FOSS Automotive Group is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.
Should you have any questions or concerns, you can reach out to HR@royfoss.com.