Warranty and Goodwill Manager
About the role
Company: Number of Openings: 1
Worker Type: Permanent
Position Overview: Join Finning and play a key role in shaping and leading our Warranty & Goodwill strategy across Canada. This position offers:
- A leadership role focused on standardizing processes, strengthening case negotiations, and improving organizational alignment.
- Opportunities to collaborate with Caterpillar, internal departments, suppliers, and global dealer partners.
- A chance to lead a high-performing team while driving continuous improvement and customer-focused outcomes.
As the Warranty and Goodwill Manager, you’ll be responsible for developing and embedding a consistent national Warranty & Goodwill framework, leading team performance, and managing strong relationships with Caterpillar and internal stakeholders. If you are a strategic thinker with strong technical expertise and exceptional leadership skills, this is an opportunity for you!
For this position, the expected salary range is between $110,000 and $130,000 annually. Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role.
Job Description:
- Develop, maintain, and implement a cohesive Warranty & Goodwill strategy for Finning Canada, ensuring consistent processes and standards across all business units, including OEM partners.
- Build strong, well-documented goodwill cases on behalf of all facilities and represent Finning in negotiation processes with Caterpillar partners.
- Lead direct and indirect team members through coaching, mentoring, performance planning, recruitment, and ongoing development to build an engaged and innovative workforce.
- Establish clear expectations and a performance-based culture focused on continuous improvement and alignment with organizational objectives.
- Deliver stakeholder training, communications, and performance tracking to support warranty and goodwill compliance.
- Facilitate regular collaboration meetings with internal and external stakeholders, including Caterpillar, vendors, and cross-functional departments.
- Oversee business planning, operational improvements, and the financial performance of the Warranty & Goodwill programs across Finning West and Finning Saskatchewan.
- Drive continuous improvement initiatives, identifying opportunities for enhanced processes, efficiency, and program effectiveness.
Day-to-Day Activities:
- Review, prepare, and support negotiation of goodwill cases with Caterpillar and other partners.
- Provide leadership, coaching, and guidance to Warranty & Goodwill team members.
- Monitor program performance metrics and support continuous process improvement.
- Conduct stakeholder meetings and provide updates, training, and recommendations.
- Collaborate with internal teams to resolve warranty-related issues and ensure consistent application of standards.
Requirements:
- Journeyman Heavy Equipment Technician, Mechanical Engineering certification or post‑secondary education in Business Management or a related discipline is an asset.
- 10+ years of experience in the service industry, including supervisory or leadership experience.
- Advanced technical understanding of Caterpillar product lines and strong knowledge of Caterpillar warranty and goodwill practices.
- Strong project management, communication, planning, and organizational skills.
- Ability to influence, mentor, and guide teams in warranty and goodwill compliance.
- Ability to analyze complex business scenarios and make sound decisions.
- Skilled in collaboration, with the ability to influence stakeholders at all organizational levels.
- Electrical certification is considered an asset.
Important:
- This position is based out of our Surrey branch location.
- Permanent, full‑time role.
- Monday – Friday, 5x2 schedule.
If you’re ready to lead a national Warranty & Goodwill program and drive operational excellence across Finning, apply today!
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
Warranty and Goodwill Manager
About the role
Company: Number of Openings: 1
Worker Type: Permanent
Position Overview: Join Finning and play a key role in shaping and leading our Warranty & Goodwill strategy across Canada. This position offers:
- A leadership role focused on standardizing processes, strengthening case negotiations, and improving organizational alignment.
- Opportunities to collaborate with Caterpillar, internal departments, suppliers, and global dealer partners.
- A chance to lead a high-performing team while driving continuous improvement and customer-focused outcomes.
As the Warranty and Goodwill Manager, you’ll be responsible for developing and embedding a consistent national Warranty & Goodwill framework, leading team performance, and managing strong relationships with Caterpillar and internal stakeholders. If you are a strategic thinker with strong technical expertise and exceptional leadership skills, this is an opportunity for you!
For this position, the expected salary range is between $110,000 and $130,000 annually. Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role.
Job Description:
- Develop, maintain, and implement a cohesive Warranty & Goodwill strategy for Finning Canada, ensuring consistent processes and standards across all business units, including OEM partners.
- Build strong, well-documented goodwill cases on behalf of all facilities and represent Finning in negotiation processes with Caterpillar partners.
- Lead direct and indirect team members through coaching, mentoring, performance planning, recruitment, and ongoing development to build an engaged and innovative workforce.
- Establish clear expectations and a performance-based culture focused on continuous improvement and alignment with organizational objectives.
- Deliver stakeholder training, communications, and performance tracking to support warranty and goodwill compliance.
- Facilitate regular collaboration meetings with internal and external stakeholders, including Caterpillar, vendors, and cross-functional departments.
- Oversee business planning, operational improvements, and the financial performance of the Warranty & Goodwill programs across Finning West and Finning Saskatchewan.
- Drive continuous improvement initiatives, identifying opportunities for enhanced processes, efficiency, and program effectiveness.
Day-to-Day Activities:
- Review, prepare, and support negotiation of goodwill cases with Caterpillar and other partners.
- Provide leadership, coaching, and guidance to Warranty & Goodwill team members.
- Monitor program performance metrics and support continuous process improvement.
- Conduct stakeholder meetings and provide updates, training, and recommendations.
- Collaborate with internal teams to resolve warranty-related issues and ensure consistent application of standards.
Requirements:
- Journeyman Heavy Equipment Technician, Mechanical Engineering certification or post‑secondary education in Business Management or a related discipline is an asset.
- 10+ years of experience in the service industry, including supervisory or leadership experience.
- Advanced technical understanding of Caterpillar product lines and strong knowledge of Caterpillar warranty and goodwill practices.
- Strong project management, communication, planning, and organizational skills.
- Ability to influence, mentor, and guide teams in warranty and goodwill compliance.
- Ability to analyze complex business scenarios and make sound decisions.
- Skilled in collaboration, with the ability to influence stakeholders at all organizational levels.
- Electrical certification is considered an asset.
Important:
- This position is based out of our Surrey branch location.
- Permanent, full‑time role.
- Monday – Friday, 5x2 schedule.
If you’re ready to lead a national Warranty & Goodwill program and drive operational excellence across Finning, apply today!
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.