About the Company

Export Packers Company Limitedis a multi-faceted, growth-oriented international food company. Since 1937, this privately owned family company based in Ontario, Canada, has built itself into a global food expert, providing exceptional service and innovative solutions to its industry partners. The company’s success is driven by its dedicated employees' professionalism and entrepreneurial spirit. Our Head office is located in Brampton, Ontario.

Role Summary

We are seeking a dynamic and experienced Account Manager to oversee and grow relationships with Ethnic retail accounts across Canada. This role focuses on driving business growth, developing tailored marketing strategies, and collaborating with cross-functional teams to achieve sales objectives. The ideal candidate will have a strong background in the Ethnic Foods industry, be fluent in Mandarin, and possess exceptional relationship management and strategic planning skills. This is a unique opportunity to contribute to the success of a diverse product portfolio in a competitive market.

Responsibilities

• Manage and expand relationships with Ethnic retail accounts across Canada.

• Identify and pursue new business opportunities within key Ethnic retail accounts.

• Responsible for day-to-day interaction with assigned customer contacts.

• Collaborate with National Account Managers to develop and manage the Ethnic category within national accounts.

• Work closely with the marketing team to develop marketing plans for key Ethnic retail customers to achieve sales objectives.

• Implement strategic marketing plans with key customers to achieve retail sales objectives for products.

• Develop and manage sales forecasts and budgets.

• Generate weekly and monthly reports to evaluate business performance.

• Analyze sales data to identify trends and opportunities for growth.

• Investigate and resolve customer issues and complaints promptly and professionally.

• Attend seafood industry events or any other business-related events when required.

• Evaluate inventory level forecast to ensure current demand is reflected.

• Identify new product offerings and/or company initiatives and work closely with the Product Development team to develop new and innovative products.

• Evaluate market information and adjust sales strategy to meet changing market and competitive conditions.

• Monitor and report information on competitor products, sales and marketing activities.

• Other duties as assigned

Qualifications/Skills

• 5+ years of progressive account management experience within the Ethnic Foods industry.

• Fluent in Mandarin.

• Experience building long-term business plans.

• Excellent interpersonal and communication skills, strong attention to detail, organized, self-motivated and have a proven track record of sales and negotiating skills.

• Proficient in Microsoft Office.

Benefits

• Hybrid- 1 day work from home per week

• Summer hours

• Competitive vacation and Sick day policy

• Employee Discounts on the consumables

• Employee Assistance Program

• Company Paid Benefits

• RRSP Match Program

The annual base salary for this role is expected to fall between $80,000 and $130,000.

This is an existing vacancy.

Export Packers is an equal opportunity employer committed to promoting diversity of thought, ideas, perspective and people. We create an inclusive environment that attracts, retains and values people of all backgrounds by treating all people in a way that allows them to maintain their dignity and independence through inclusion, integration and equal opportunity. We are committed to meeting the needs of those who interact with Export Packers in accordance with Federal and provincial laws.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, Export Packers has an Accommodation Policy as part of our hiring process. Should you require accommodation, please advise the People & Culture Department.

Please note: A criminal background check is required for all candidates and will be conducted in the final stages of the hiring process. This will be facilitated by our team, with full details provided during the selection process.