Technology Service Technician
About the role
Job Summary Our Halifax branch is currently seeking a Technology Service Technician with an interest in repairing biomedical (dental) devices and equipment , particularly in the area of digital dental technologies . The successful candidate will be responsible for maintaining and repairing a range of advanced dental systems, while adhering to manufacturer guidelines and company standards.
Major Duties
- Independently respond to assigned customer service calls in a timely manner and assess technical issues related to specific modules or components.
- Identify required parts, supplies, and tools to complete service requests efficiently.
- Deliver, install, configure, and provide basic training to customers on the use and maintenance of installed dental equipment, including digital dental technologies.
- Use, maintain, and secure test equipment and tools for calibrating and repairing dental systems.
- Complete all necessary documentation, including time sheets, service orders, Radiation Protection Bureau forms, inventory, and expense reports.
- Return defective modules or parts to the head office, accompanied by the appropriate identification.
- Maintain a well-stocked inventory of parts and tools.
- Perform other related duties as assigned.
Job qualifications
- Diploma in Electronics, Computer Science, or a related field.
- Valid driver’s license and clean driving record.
- Ability and willingness to travel regularly throughout Atlantic Canada.
- Strong organizational and problem-solving skills.
- Team-oriented individual with good manual dexterity and technical aptitude.
- 2–3 years of experience with TCP/IP networking.
- 2–3 years of experience in field repair work, ideally in dental, medical, or biomedical environments.
- Experience in electronics required.
- Strong customer service orientation.
- Excellent written and verbal communication skills in English.
- Bilingualism (French/English) is considered an asset.
- Familiarity with the SAP platform is an asset.
About Patterson Companies, Inc.
Patterson strengthens the oral and animal health markets in North America and the United Kingdom. From small, private practices to large group networks and production operations, we guide our customers with bold solutions and a personal touch. We are much more than a distributor – we are an indispensable partner.
Patterson Dental has strengthened the dental industry since our company’s founding in 1877. Today, Patterson Dental continues to partner with dental practices of all sizes to provide expertise, products, technologies and services needed to grow productive, modern practices, and keep them running smoothly.
No other company supports the animal health market like Patterson. We entered the animal health industry in 2001 with our acquisition of Webster Veterinary and expanded with our 2015 acquisition of Animal Health International, Inc. We provide all the technology, products, expertise and solutions needed to deliver exceptional animal care and drive profitability across the companion, production and equine markets.
An Equal Opportunity Employer As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status. We are Patterson. We welcome you.
Disability Accommodation If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling 1-866-234-2165 or by email to jobs@pattersoncompanies.com. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.
Technology Service Technician
About the role
Job Summary Our Halifax branch is currently seeking a Technology Service Technician with an interest in repairing biomedical (dental) devices and equipment , particularly in the area of digital dental technologies . The successful candidate will be responsible for maintaining and repairing a range of advanced dental systems, while adhering to manufacturer guidelines and company standards.
Major Duties
- Independently respond to assigned customer service calls in a timely manner and assess technical issues related to specific modules or components.
- Identify required parts, supplies, and tools to complete service requests efficiently.
- Deliver, install, configure, and provide basic training to customers on the use and maintenance of installed dental equipment, including digital dental technologies.
- Use, maintain, and secure test equipment and tools for calibrating and repairing dental systems.
- Complete all necessary documentation, including time sheets, service orders, Radiation Protection Bureau forms, inventory, and expense reports.
- Return defective modules or parts to the head office, accompanied by the appropriate identification.
- Maintain a well-stocked inventory of parts and tools.
- Perform other related duties as assigned.
Job qualifications
- Diploma in Electronics, Computer Science, or a related field.
- Valid driver’s license and clean driving record.
- Ability and willingness to travel regularly throughout Atlantic Canada.
- Strong organizational and problem-solving skills.
- Team-oriented individual with good manual dexterity and technical aptitude.
- 2–3 years of experience with TCP/IP networking.
- 2–3 years of experience in field repair work, ideally in dental, medical, or biomedical environments.
- Experience in electronics required.
- Strong customer service orientation.
- Excellent written and verbal communication skills in English.
- Bilingualism (French/English) is considered an asset.
- Familiarity with the SAP platform is an asset.
About Patterson Companies, Inc.
Patterson strengthens the oral and animal health markets in North America and the United Kingdom. From small, private practices to large group networks and production operations, we guide our customers with bold solutions and a personal touch. We are much more than a distributor – we are an indispensable partner.
Patterson Dental has strengthened the dental industry since our company’s founding in 1877. Today, Patterson Dental continues to partner with dental practices of all sizes to provide expertise, products, technologies and services needed to grow productive, modern practices, and keep them running smoothly.
No other company supports the animal health market like Patterson. We entered the animal health industry in 2001 with our acquisition of Webster Veterinary and expanded with our 2015 acquisition of Animal Health International, Inc. We provide all the technology, products, expertise and solutions needed to deliver exceptional animal care and drive profitability across the companion, production and equine markets.
An Equal Opportunity Employer As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status. We are Patterson. We welcome you.
Disability Accommodation If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling 1-866-234-2165 or by email to jobs@pattersoncompanies.com. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.