Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Accountabilities:

General

• Meet with participants via in person and/or video conferencing, travel to two (2) Community Services locations in Kelowna and Westbank; may engage with participants in public settings or in homes, as appropriate.
• Along with other local team members, such as a spiritual care representative, team leader and other supporting PoH volunteers will journey with participants to reach their goals and build hope for the future.
• Support ministry unit integration and encourage the delivery of spiritual care services by each ministry unit team.
• Work with ministry units to produce and promote opportunities for corps members and volunteers to get involved with supporting families.

Ministry Unit Coordination

• Serve as a caseworker for Pathway of Hope for the Community Services locations in Kelowna and Westbank;
• Work with each Community Services office Pathway of Hope team including Officers, employees, congregation members, volunteers, and community partners, to work with participants from a holistic perspective.
• Connect with each location (via phone, video conference, or in-person) to coordinate community linkages, referral and enrollment processes, and any reporting requirements.
• Facilitate ministry unit access to the services of the THQ/DHQ Pathway of Hope team including case consultation and technical assistance, training and development, evaluation, and reporting.
• Ensure program policies and procedures are followed to maintain integrity, accountability, and program outcome measurements.
• Attend and participate in training and meetings as required by the Ministry Units, Divisional and Territorial Headquarters.
• Ensure consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel, and the THQ Pathway of Hope team.
• Connect regularly with the Community Services Director for support as required and to provide up-to-date and accurate progress reports.
• Connect with the DHQ Divisional PoH Coordinator virtually at least monthly to discuss participant progress, team functioning; to collaborate, promote and organize training opportunities.

Case Management Services

• Perform all aspects of the case management process, initial and ongoing for participants files using the Pathway of Hope approach (selection, intake, assessment, goal planning, action, transition, and follow-up.)
• Perform traditional casework in accordance with program directives for non-POH participants.
• Work with the Pathway of Hope participant and ministry unit teams ongoing to coordinate goal setting and action plans and schedule regular meetings to review progress and engage in further planning.
• Ensure confidentiality is maintained in accordance with The Salvation Army policy and applicable legislation.
• Provide information and referral services as needed for participants and may also include individuals not eligible for support through the Pathway of Hope program.
• Ensure confidentiality is maintained in accordance with Operating Policies and applicable legislation.
• Conduct/arrange in person visits as needed.
• Engage and build rapport with the target population.
• Assist participants in making connections and accessing community resources offer/arrange accompaniment services as appropriate.
• Network with other service providers and maintain working relationships with community agencies to provide comprehensive services for participants.
• Work closely with other local ministry unit personnel to form an interdisciplinary team to work with families from a holistic perspective.

Administration

• Effectively maintain records to accurately reflect services rendered using all appropriate forms, including detailed accurate case notes for every interaction.
• Ensure accurate and timely collection and maintenance of data, submit monthly summary of service statistics to the PoH Coordinator, and assist in semi-annual evaluation/outcome measurements.

5.Community Networking and Partnerships

• Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants
• Attend agency and community meetings as needed

Perform other duties as assigned.

Critical Relationship Management:

• Internal relationships:
  • Supervisor, Corps Officer’s, volunteers, staff, corps members, DHQ Divisional PoH Coordinator and Regional PoH Coordinator.
• External relationships:
  • Participants and their families, government agencies and local community support services

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• This position reports directly to the Community Services Director.
• Represent The Salvation Army at agency and community meetings as directed.
• Attend regional Pathway of Hope meetings monthly (in-person or via telephone/video conference).
• This role works independently (within a team) and does not manage internal staff.
• The role acts as a coordinator of work cross-departmentally to ensure comprehensive services are available to participants.

FINANCIAL AND MATERIALS MANAGEMENT:

• This role does not have any financial or budgetary accountabilities and all approved eligible personal travel expenses are reimbursed

WORKING CONDITIONS:

• This is a Casual position: hours will be varied based on on/call needs. No guarantee of days or hours in this role.
• Some flexibility in scheduling is required, some weekend and evening work may be required.
• Time commonly spent in office environments in agreeable conditions, in service and administration areas of social service centers, or in corps settings.
• This position provides direct service to the community and will support people from a diverse range of backgrounds and histories.
• The ability to lift/move up to 20 lbs.
• Frequent local travel between the two (2) office locations and for participant in person visits.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, professionally, upholding our code of conduct.

education and experience Qualifications:

Education, Qualifications and Certifications:

• Completion of a two (2) year Community College Diploma in a human services field, i.e., Social Services Worker.
• A University Degree in a relevant field of study would be a definite asset, i.e., Bachelor of Social Work, or a Bachelor of Arts in Social Services).
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• Minimum of two (2) years of prior related experience in providing casework services, documenting, and maintaining case files, working in collaboration with other service providers, community outreach, and working with people of diverse backgrounds in a social services/mental health setting.
• Knowledge of community-based resources is required and experience networking with government and social service agencies.
• Experience with program facilitation, administrative duties, and program development.
• Experience with community development considered an asset
• Hold a valid Ontario Class “G” drivers licence, own vehcile and insurance and provide a copy of a driver’s abtract for review and veritifcation that is satisfactory to The Salvation Army, in its sole discrection.

Skills and Capabilities:

• Display competence in developing and maintaining appropriate participant relationships and interagency relations

• Attention to detail, problem solving and analytical skills.

• Proficient computer skills in all aspects of Microsoft Office.

• Ability to enter data and perform statistical analysis efficiently and accurately.

• Ability to deal effectively with the public, government, business leaders and professionals.

• A team player: ability to work in a compassionate, respectful, active, responsible, and non-judgmental manner and independently.

• Keen sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.

• Self-motivated – Able to plan work activities and priorities associated with each participant.

• Driven – Advocates, supports, and motivates participants.

• Relationship building – demonstrated ability to build positive, productive, and supportive relationships with the community, corps members, participants, and other staff.

• Problem solving – creates action plans to help break down barriers to achieving participant goals.

• Participant centered – willingness to listen and learn from each participant with compassion and dignity.

• Organizational commitment – understanding and ability to uphold the ethical and social norms of the organization.

• Communication – strong written, verbal, and interpersonal communications skills.

• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening as required.

• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

• Ability and willingness to provide First Aid/CPR and Non-Violent Crisis Intervention Certifications.

Compensation:

The target hiring range for this position is $21.83 to $27.29 with a maximum of $32.75.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.