Classification Title: Relief Support Worker (Grant House)

Department: Shelter & Housing Services

Hours of Work: Casual (working minimum two overnight shifts per month at

 any sites of Street Haven as required)

Reports to: Manager of Housing & Shelter Services

Number of Positions: 1

Pay Rate: $25.90 Hourly

Application Deadline: Thursday, July 16, 2026

Requisition Type: Active Job Posting

 

 

Company Overview

 

Street Haven at the Crossroads is a multidisciplinary agency dedicated to supporting women on their journey toward safety, stability, and personal empowerment. The organization provides a continuum of care that includes emergency shelter services, supportive housing, addiction recovery programs, mental health supports, and skills training. Since 1965, Street Haven has served women across the Greater Toronto Area through both onsite and outreach community-based programs, meeting women where they are. Through an integrated and compassionate approach to service delivery, Street Haven helps women rebuild their lives with dignity, resilience, and hope.

POSITION OVERVIEW

The Relief Support Worker ensures efficient and effective support is provided to Street Haven clients. The Relief Support Worker provides opportunities for clients to reach their potential, particularly in relation to independence, social interaction, self-determination, and participation.

The Relief Support Worker will report to the Director of Housing and Shelter Services but can pick up shifts across multiple programs, including Housing & Shelter Services, as well as Addiction, Mental Health, and Outreach Services. Relief employees are required to bid for and work a minimum of two (2) offered assignments in any calendar month, specifically overnight shifts at any sites of Street Haven, in order to remain an active employee with Street Haven.

KEY RESPONSIBILITIES

 

Client support

 

• Supports completion of intakes, admissions and orientations 
• Conducts mental health and wellness assessments and follow-up 
• Assesses and assists with client personal needs e.g., hygiene, nutrition, medical, and/ or emotional 
• Makes appropriate referrals, provides information and advocates with support services to assist clients with meeting their personal goals 
• Supports and facilitates stabilization of clients during their stay 
• Has a foundation for and understands guiding principles of group facilitation 
• Identifies, intervenes and effectively deals with crisis, conflict situations and emergency situations that arise 
• Advises clients of their rights and responsibilities 
• Explains, monitors and reinforces Street Haven policies and procedures to ensure a safe, mutually respectful environment 
• Promotes a mutually supportive environment that emphasizes collaborative approaches and values the contributions of all members, including staff and clients 
• Monitors the safety, security, and general welfare of clients and facility during shift and documents shelter happenings and client activities as necessary 
• Communicates with shelter case managers regarding client care
• Other duties as required

Program support

 

• Works within a multi-disciplinary team, liaising with others to promote a supportive and respectful environment 
• Ensures flow of critical information, including documentation and shift change, to bring forward issues and occurrences that take place while on shift 
• Promotes a mutually supportive environment that emphasizes collaborative approaches and values the contributions of all members, including staff and clients 
• Other duties as required

Housekeeping maintenance

 

• Uses Street Haven ticket system for IT and property management support and maintenance 
• Maintain and complete any housekeeping maintenance that is required 
• Performs clean up duties, house chores and laundry using Street Haven sanitation and cleaning procedures 
• Refills supplies and food containers and restocks supplies 
• Services meals and completes kitchen clean up chores as needed 
• Other duties as required

Administration

 

• Responsible for the admission, discharge and profile creation on the database for new clients 
• Develops and maintains accurate and confidential user of service record keeping in accordance with Catalyst and SMIS database Street Haven policies and procedures 
• Maintains accurate real time case notes, client data and other records 
• May be required to prepare shift report forms, chore sheet, cash control and the overnight checklist 
• Adherence to Shift Link database terms and usage
• Other duties as required

Qualifications and requirements

 

Education and Experience

 

• Degree or 2-year diploma from a registered community college in human services, social services or related community work or a suitable combination of education and experience. 

• 1-2 years’ relevant experience, preferably in social services 

• Minimum 1 years’ experience working with marginalized women facing complex mental health and addiction issues 

• Certificates in First Aid, CPR, crisis intervention and prevention and harm reduction an asset

 

Proficient knowledge in the following areas

• Systemic issues of women who are facing of poverty, mental health, addiction, abuse and social isolation 
• Community resources for individuals who are homeless, at risk of homelessness, living in poverty, or living with mental health or addiction issues 
• Psycho-social rehabilitation, recovery model, motivational interviewing and journey of change and its influence on client outcomes 
• Privacy legislation and policies within the organization related to confidentiality of client information 
• Database entry and navigation 
• Microsoft Office, internet, email 

The following skills and attributes

 

• Ability to identify and assess risk and implement strategies that minimize risk to self, the client, and others 
• Strong problem solving, conflict resolution and mediation skills within a solution-focused framework 
• Ability to de-escalate crisis situations and provide supportive services to women from a trauma informed, harm reduction perspective 
• Ability to provide resources and education in a group setting 

Working environment

 

• Employees may accept casual/ relief shifts posted through ShiftLink at any Street Haven program site, based on operational needs and availability. To maintain active relief employment status, employees are required to work a minimum of two (2) overnight shifts House per month.
• Evenings and overnights
• This position may be single or double shifted 
• The environment is dynamic and unpredictable and involves regular exposure to clients who have been homeless and are living with challenges associated with mental health and addictions.

Bona Fide Occupational Requirements (Physical Demands)

To safely perform the essential duties of this position, successful candidates must be able to meet the following bona fide occupational requirements:

• Safely lift, carry, transfer, or pivot up to 23 kg (50 lbs) unassisted when required. 
• Perform frequent standing, walking, bending, crouching, reaching, and other physical movements throughout the shift. 
• Respond promptly to emergencies, including assisting clients during falls, evacuations, or crisis situations when required. 
• Work safely in a physically demanding, fast-paced, and unpredictable environment.
• Where applicable, safely operate or assist with client-support equipment (e.g., mechanical lifts, gait belts, and slider sheets) in accordance with Street Haven policies and training.

 

Where we work

 

This role is based in Downtown Toronto and GTA, and requires working on-site during the hours of work. Some travel to other sites may be needed.

 

Inclusion

We are committed to diversity, equity and inclusion. Street Haven is an equal opportunity employer and candidates from diverse communities are strongly encouraged to apply.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise us in advance if you require accommodation so we can plan as necessary.

 

Application process

To be considered for this position, you are committed to the mission of Street Haven. Street Haven is directed by the principles of Housing First and Harm Reduction, with all policies, procedures and service delivery informed by a demonstrated commitment to diversity and inclusion. We strongly encourage applications from women, and we welcome applications from candidates who can relate to and understand the unique needs of our client population. 

We thank all applicants for their interest but only those selected for an interview will be contacted.