About the role
Job Summary As a co-op on assisting the Reapir and Warranty team, you help ensure unserviceable aircraft components are repaired efficiently and cost-effectively. Your daily work involves tracking parts sent to third-party repair shops, assisting with reviewing technical teardown reports to file warranty claims, and managing repair data in AMOS ERP system. Additionally, you will play a key role in assisting the RMA team with the core return process, ensuring defective parts are accurately documented and shipped back to vendors in line with contractual commitments.
Duties & Responsibilities
- Warranty Claim Support: Researching component removal histories to determine if a failed part is still covered by the Original Equipment Manufacturer (OEM) or repair vendor's warranty. You will help draft and submit warranty claims to recover costs.
- Repair Order Tracking: Assisting in tracking aircraft parts sent out to repair shops. This involves monitoring turnaround times (TAT) and updating expected return dates in the system.
- Data Management & Reporting: Updating AMOS with quotes, repair statuses, and invoice corrections. You may also help contrubute to Google Sheets dashboards to track orders, vendor performance or warranty recovery totalsVendor Communication: Following up with repair facilities and vendors to get status updates, clarify repair quotes, and push for faster turnaround times on critical parts holding up aircraft.
- Actively participating in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
- Must be enrolled in a co-op university or college program
- Strong organizational skills with demonstrated ability to meet deadlines
- Superior written and verbal communications skills
- Effective analytical and presentation skills
- High degree of accuracy and attention to detail
Location
Toronto (Billy Bishop Toronto City Airport - YTZ) OR Toronto (Toronto Pearson International Airport - YYZ)
Company Description Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
About Porter Airlines Inc.
Porter Airlines is Canada’s third-largest scheduled carrier, based at Billy Bishop Toronto City Airport. An Official 4 Star Airline® in the World Airline Star Rating® by Skytrax and rated top small airline in the world in Condé Nast Traveler’s 2013 Readers Choice Awards, Porter is committed to offering speed, convenience and service as part of a premium travel experience.
As the airline of choice for discerning short-haul passengers, our warm and effortless approach to hospitality, combined with our spotless service brings dignity and refinement back to flying.
Porter Airlines est le troisième plus important transporteur régulier au Canada, basé à l’aéroport Billy Bishop de Toronto. Porter est une compagnie aérienne officielle 4 étoiles dans le Classement mondial des compagnies aériennes© établi par Skytrax et il est classé au premier rang mondial dans la catégorie des petites compagnies aériennes dans le Choix des lecteurs de Condé Nast Traveler 2013.
Porter est engagé à offrir la commodité, la rapidité et le service dans les voyages aériens. En tant que compagnie aérienne de choix pour les passagers exigeants de vols de courte durée, notre hospitalité chaleureuse et sans effort, combinée à notre service impeccable, apporte dignité et raffinement aux vols aériens.
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About the role
Job Summary As a co-op on assisting the Reapir and Warranty team, you help ensure unserviceable aircraft components are repaired efficiently and cost-effectively. Your daily work involves tracking parts sent to third-party repair shops, assisting with reviewing technical teardown reports to file warranty claims, and managing repair data in AMOS ERP system. Additionally, you will play a key role in assisting the RMA team with the core return process, ensuring defective parts are accurately documented and shipped back to vendors in line with contractual commitments.
Duties & Responsibilities
- Warranty Claim Support: Researching component removal histories to determine if a failed part is still covered by the Original Equipment Manufacturer (OEM) or repair vendor's warranty. You will help draft and submit warranty claims to recover costs.
- Repair Order Tracking: Assisting in tracking aircraft parts sent out to repair shops. This involves monitoring turnaround times (TAT) and updating expected return dates in the system.
- Data Management & Reporting: Updating AMOS with quotes, repair statuses, and invoice corrections. You may also help contrubute to Google Sheets dashboards to track orders, vendor performance or warranty recovery totalsVendor Communication: Following up with repair facilities and vendors to get status updates, clarify repair quotes, and push for faster turnaround times on critical parts holding up aircraft.
- Actively participating in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
- Must be enrolled in a co-op university or college program
- Strong organizational skills with demonstrated ability to meet deadlines
- Superior written and verbal communications skills
- Effective analytical and presentation skills
- High degree of accuracy and attention to detail
Location
Toronto (Billy Bishop Toronto City Airport - YTZ) OR Toronto (Toronto Pearson International Airport - YYZ)
Company Description Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
About Porter Airlines Inc.
Porter Airlines is Canada’s third-largest scheduled carrier, based at Billy Bishop Toronto City Airport. An Official 4 Star Airline® in the World Airline Star Rating® by Skytrax and rated top small airline in the world in Condé Nast Traveler’s 2013 Readers Choice Awards, Porter is committed to offering speed, convenience and service as part of a premium travel experience.
As the airline of choice for discerning short-haul passengers, our warm and effortless approach to hospitality, combined with our spotless service brings dignity and refinement back to flying.
Porter Airlines est le troisième plus important transporteur régulier au Canada, basé à l’aéroport Billy Bishop de Toronto. Porter est une compagnie aérienne officielle 4 étoiles dans le Classement mondial des compagnies aériennes© établi par Skytrax et il est classé au premier rang mondial dans la catégorie des petites compagnies aériennes dans le Choix des lecteurs de Condé Nast Traveler 2013.
Porter est engagé à offrir la commodité, la rapidité et le service dans les voyages aériens. En tant que compagnie aérienne de choix pour les passagers exigeants de vols de courte durée, notre hospitalité chaleureuse et sans effort, combinée à notre service impeccable, apporte dignité et raffinement aux vols aériens.