Senior Contact Centre Agent (Temporary Contract)
Top Benefits
About the role
Groupe Nordik is the leading creator of wellness spa villages, including the largest spa (Chelsea, QC) and the largest event sauna (Whitby, ON) in North America.
Since opening our doors in 2005, we have grown to now welcome over 500,000 visitors per year across our 3 existing locations (Nordik Spa Village Chelsea (QC), Thermea Spa Village Winnipeg (MB), and Whitby (ON)).
Our team of 700 employees brings our operations to life through their innovative approach to well-being. Each team at Groupe Nordik plays an important role in making our ambitious creations a reality.
Every one of our colleagues is a passionate individual who wants to make a difference. This passion, combined with innovation, allows us to grow.
What you will do: Our Senior Contact Center Agents are there to support our clients and our contact center team. Their expertise assists with guest feedback, fraud verification, VIP reservations and more. They will complete the wellness experience and are a resource to our agent team.
The Senior Contact Center Agent continue assist our customers in a variety of ways from phone calls to web requests.
Our Contact Center always supports our operations and our customers. We are open Monday to Sunday, 364 days a year. We operates 7 days a week , from Monday to Friday, 9:00 AM to 9:00 PM , and Saturday and Sunday from 9:00 AM to 5:00 PM . Live chat is available every day from 8:00 AM to 9:00 PM .
Responsibilities:
- Provide support to customers via phone, chat, and/or email.
- Respond to questions and facilitate problem resolution.
- Provide product recommendations and/or complete sales cycle based on customer needs.
- Recognize and utilize opportunities to upsell.
- Participate in the training, coaching, and onboarding of new team members.
- Mentoring and offering support to Agents.
- Creating employee and VIP reservations.
- Printing and preparing online gift certificate orders for shipping.
- Assisting manager with answering Guest Feedback.
- Follow up on all internal requests as needed.
To be successful in this position you will need:
- High school diploma.
- Minimum 3 (three) years of experience in sales and/or customer service.
- Bilingualism in French and English is essential to support our operations outside of Quebec.
- Call center experience is considered an asset
Your profile stands out because of your:
- Strong communication skills (oral and written) in French and English.
- Ability to multitask.
- Excellent interpersonal skills .
- Analytical mind and attention to details.
Salary & Benefits:
- Hourly rate from $25.52 to $29.29 (depending on experience).
- Comprehensive benefits package (including telemedicine).
- Free access to the spa for you and a plus one.
- Discounts on food, massage therapy, esthetic services, and more.
- Free access to an exercise room at the workplace.
Work schedule and status:
- Full-time position and temporary 6-month contract at 37.5 hours per week.
- Availability between 8:00 am and 9:00 pm as well as weekends.
About Groupe Nordik
Groupe Nordik est une entreprise en pleine effervescence qui vise à se tailler une place au sommet de l’industrie du mieux-être, de la santé et du tourisme. C’est en misant sur la diversité de ses activités que Groupe Nordik parvient à créer de la valeur et ainsi à développer le marché de l’entreprise. Par l’entremise de sa division Développement corporatif, elle identifie et évalue des opportunités d’affaires afin de s’y associer et de réaliser des projets prometteurs et d’envergure, et ce, au sein d’organisations dynamiques dont les mandats s’inscrivent globalement dans l’univers du mieux-être.
Nous sommes actuellement à la recherche de talents qui, grâce à leurs compétences, sauront contribuer à la croissance et à la réalisation de la mission de l’entreprise. Joignez-vous à l’équipe.
Nordik Group is a rapidly expanding company that wants to carve out a place for itself at the peak of the wellness, health and tourism industries. By relying on the diversity of its activities, Nordik Group has created value and has grown its market. Through its Corporate Development division, Nordik Group identifies and assesses promising, large-scale projects and business opportunities to accomplish and join along with dynamic organizations with mandates generally focused on wellness.
Currently, we are seeking talented people who can contribute to the growth and development of the company’s mission through their individual skills. Join our team.
Senior Contact Centre Agent (Temporary Contract)
Top Benefits
About the role
Groupe Nordik is the leading creator of wellness spa villages, including the largest spa (Chelsea, QC) and the largest event sauna (Whitby, ON) in North America.
Since opening our doors in 2005, we have grown to now welcome over 500,000 visitors per year across our 3 existing locations (Nordik Spa Village Chelsea (QC), Thermea Spa Village Winnipeg (MB), and Whitby (ON)).
Our team of 700 employees brings our operations to life through their innovative approach to well-being. Each team at Groupe Nordik plays an important role in making our ambitious creations a reality.
Every one of our colleagues is a passionate individual who wants to make a difference. This passion, combined with innovation, allows us to grow.
What you will do: Our Senior Contact Center Agents are there to support our clients and our contact center team. Their expertise assists with guest feedback, fraud verification, VIP reservations and more. They will complete the wellness experience and are a resource to our agent team.
The Senior Contact Center Agent continue assist our customers in a variety of ways from phone calls to web requests.
Our Contact Center always supports our operations and our customers. We are open Monday to Sunday, 364 days a year. We operates 7 days a week , from Monday to Friday, 9:00 AM to 9:00 PM , and Saturday and Sunday from 9:00 AM to 5:00 PM . Live chat is available every day from 8:00 AM to 9:00 PM .
Responsibilities:
- Provide support to customers via phone, chat, and/or email.
- Respond to questions and facilitate problem resolution.
- Provide product recommendations and/or complete sales cycle based on customer needs.
- Recognize and utilize opportunities to upsell.
- Participate in the training, coaching, and onboarding of new team members.
- Mentoring and offering support to Agents.
- Creating employee and VIP reservations.
- Printing and preparing online gift certificate orders for shipping.
- Assisting manager with answering Guest Feedback.
- Follow up on all internal requests as needed.
To be successful in this position you will need:
- High school diploma.
- Minimum 3 (three) years of experience in sales and/or customer service.
- Bilingualism in French and English is essential to support our operations outside of Quebec.
- Call center experience is considered an asset
Your profile stands out because of your:
- Strong communication skills (oral and written) in French and English.
- Ability to multitask.
- Excellent interpersonal skills .
- Analytical mind and attention to details.
Salary & Benefits:
- Hourly rate from $25.52 to $29.29 (depending on experience).
- Comprehensive benefits package (including telemedicine).
- Free access to the spa for you and a plus one.
- Discounts on food, massage therapy, esthetic services, and more.
- Free access to an exercise room at the workplace.
Work schedule and status:
- Full-time position and temporary 6-month contract at 37.5 hours per week.
- Availability between 8:00 am and 9:00 pm as well as weekends.
About Groupe Nordik
Groupe Nordik est une entreprise en pleine effervescence qui vise à se tailler une place au sommet de l’industrie du mieux-être, de la santé et du tourisme. C’est en misant sur la diversité de ses activités que Groupe Nordik parvient à créer de la valeur et ainsi à développer le marché de l’entreprise. Par l’entremise de sa division Développement corporatif, elle identifie et évalue des opportunités d’affaires afin de s’y associer et de réaliser des projets prometteurs et d’envergure, et ce, au sein d’organisations dynamiques dont les mandats s’inscrivent globalement dans l’univers du mieux-être.
Nous sommes actuellement à la recherche de talents qui, grâce à leurs compétences, sauront contribuer à la croissance et à la réalisation de la mission de l’entreprise. Joignez-vous à l’équipe.
Nordik Group is a rapidly expanding company that wants to carve out a place for itself at the peak of the wellness, health and tourism industries. By relying on the diversity of its activities, Nordik Group has created value and has grown its market. Through its Corporate Development division, Nordik Group identifies and assesses promising, large-scale projects and business opportunities to accomplish and join along with dynamic organizations with mandates generally focused on wellness.
Currently, we are seeking talented people who can contribute to the growth and development of the company’s mission through their individual skills. Join our team.