Top Benefits
About the role
Company Description BEUMER has operated in the North American market for more than 40 years and has completed over 160 airport baggage handling projects; with fully integrated design and manufacturing systems in the United States. We are a family owned intra-logistics leader where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!
Job Description The Technical Service Specialist is a hands-on, customer-facing role responsible for technical support, service coordination, and post-installation assistance across North America. The ideal candidate has experience with electro-mechanical systems, PLC and control systems, and thrives in heavy industrial environments such as mineral processing and mining equipment. You will ensure system reliability, support both legacy and new installations, and help maintain high customer satisfaction.
Responsibilities:
- Serve as the frontline contact for technical service requests, maintenance needs, and troubleshooting support to customers.
- Provide responsive support via phone, email, and on-site visits, ensuring timely resolution of technical issues.
- Provide customer service solutions by realizing the issues a customer is facing and collectively finding solutions within the customer support team.
- Coordinate spare part orders within the organization, selection of parts, ordering parts, logistic planning of orders.
- Coordinate with technical teams and hotline groups to ensure consistency and global alignment on service standards and escalations.
- Utilize ServiceNow and internal tools to track, manage, and resolve customer service issues.
- Deliver clear, courteous, and solution-oriented communication throughout the support process.
- Diagnose and resolve issues related to mechanical and components systems, while supporting PLC communications, control systems.
- Interpret electrical schematics, wiring diagrams, and control documentation to support accurate issue resolution.
- Support warranty claims and provide technical documentation for service cases.
- Conduct root cause analyses and proposes corrective actions, working closely with engineering and product teams.
- Plan and coordinate on-site service visits, preventive maintenance, and emergency support.
- Support Hotline Engineers and Field Technicians on system upgrades, change orders, and troubleshooting processes.
- Collaborate with internal departments (Engineering, Project Management, Customer Support) to drive continuous improvement in delivery service.
- Assist in developing service strategies, training standards, and documentation relevant to the mining and minerals segment.
- Build and maintain strong working relationships with key customers and technical teams.
- Support spare parts identification and potential after-sales business (e.g., change orders, upgrades).
Qualifications Skills and Abilities:
- 5+ years of field service or technical support experience, preferably within the mining, minerals, or heavy industrial equipment sectors.
- Strong knowledge of mechanical and electrical systems
- Proven ability to read and interpret mechanical and electrical drawings.
- Exceptional communication, coordination, and customer service skills.
- Ability to travel up to 50%, primarily within North America; occasional international travel may be required.
- Familiarity with service management systems.
- Prior experience coordinating or managing customer-facing technical service teams is a strong plus.
- Technical diploma, associate degree, or equivalent experience in engineering, electrical, or industrial systems.
- Previous work with mining equipment, mineral processing systems, or bulk material handling machinery.
- Knowledge of safety standards in industrial environments.
- Experience working with European-based support teams and multi-national customers.
Additional Information
BEUMER is an innovative intralogistics company, where every employee is part of the "family". Because our employees are our most important asset, here are some of the benefits we currently offer full-time employees. And by the way, no waiting period, they start when you do:
- Medical & Dental coverage (Supplemental)
- Registered Retirement Savings Plan (RRSP) with a generous match because we care about your future.
- Life Insurance is provided free for all employees.
- Generous amount of paid time off.
BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
About BEUMER Group
The BEUMER Group is an international leader in the manufacture of intralogistics systems for conveying, loading, palletising, packaging, sortation, and distribution. With 5,300 employees worldwide, the BEUMER Group has annual sales of about EUR 1 billion.
The BEUMER Group and its group companies and sales agencies provide their customers with high-quality system solutions and an extensive customer support network around the globe and across a wide range of industries, including bulk materials and piece goods, food/non-food, construction, mail order, post, and airport baggage handling.
Long-term success instead of short-term profits To achieve long-term success, a company needs sustainable development and reliable partnerships. This requires trust and solid core values.
Responsibility for products ... These values guide us in our efforts to continually and sustainably improve our products, processes, and organisation. Our pursuit of quality leadership leads to outstanding performance in our work, processes, products, services, and in the quality of our customers' results.
... and the environment For us, sustainability means a balance between environmental sensitivity, economic success, and social responsibility. Energyefficient, environmentally friendly, and safe production and product design are just as important as avoiding accidents and health risks.
We achieve this through: • Energy-efficient product design • Future-oriented technologies • Prevention of environmental pollution, accidents, and health risks • Ongoing product optimisation and employee training • Commitment that goes above and beyond legal requirements
Legal notice: https://www.beumergroup.com/en/legal-notice YouTube: https://www.youtube.com/user/BeumerGroup Facebook: https://www.facebook.com/BeumerGroup Twitter: https://twitter.com/BEUMERGroup
Top Benefits
About the role
Company Description BEUMER has operated in the North American market for more than 40 years and has completed over 160 airport baggage handling projects; with fully integrated design and manufacturing systems in the United States. We are a family owned intra-logistics leader where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!
Job Description The Technical Service Specialist is a hands-on, customer-facing role responsible for technical support, service coordination, and post-installation assistance across North America. The ideal candidate has experience with electro-mechanical systems, PLC and control systems, and thrives in heavy industrial environments such as mineral processing and mining equipment. You will ensure system reliability, support both legacy and new installations, and help maintain high customer satisfaction.
Responsibilities:
- Serve as the frontline contact for technical service requests, maintenance needs, and troubleshooting support to customers.
- Provide responsive support via phone, email, and on-site visits, ensuring timely resolution of technical issues.
- Provide customer service solutions by realizing the issues a customer is facing and collectively finding solutions within the customer support team.
- Coordinate spare part orders within the organization, selection of parts, ordering parts, logistic planning of orders.
- Coordinate with technical teams and hotline groups to ensure consistency and global alignment on service standards and escalations.
- Utilize ServiceNow and internal tools to track, manage, and resolve customer service issues.
- Deliver clear, courteous, and solution-oriented communication throughout the support process.
- Diagnose and resolve issues related to mechanical and components systems, while supporting PLC communications, control systems.
- Interpret electrical schematics, wiring diagrams, and control documentation to support accurate issue resolution.
- Support warranty claims and provide technical documentation for service cases.
- Conduct root cause analyses and proposes corrective actions, working closely with engineering and product teams.
- Plan and coordinate on-site service visits, preventive maintenance, and emergency support.
- Support Hotline Engineers and Field Technicians on system upgrades, change orders, and troubleshooting processes.
- Collaborate with internal departments (Engineering, Project Management, Customer Support) to drive continuous improvement in delivery service.
- Assist in developing service strategies, training standards, and documentation relevant to the mining and minerals segment.
- Build and maintain strong working relationships with key customers and technical teams.
- Support spare parts identification and potential after-sales business (e.g., change orders, upgrades).
Qualifications Skills and Abilities:
- 5+ years of field service or technical support experience, preferably within the mining, minerals, or heavy industrial equipment sectors.
- Strong knowledge of mechanical and electrical systems
- Proven ability to read and interpret mechanical and electrical drawings.
- Exceptional communication, coordination, and customer service skills.
- Ability to travel up to 50%, primarily within North America; occasional international travel may be required.
- Familiarity with service management systems.
- Prior experience coordinating or managing customer-facing technical service teams is a strong plus.
- Technical diploma, associate degree, or equivalent experience in engineering, electrical, or industrial systems.
- Previous work with mining equipment, mineral processing systems, or bulk material handling machinery.
- Knowledge of safety standards in industrial environments.
- Experience working with European-based support teams and multi-national customers.
Additional Information
BEUMER is an innovative intralogistics company, where every employee is part of the "family". Because our employees are our most important asset, here are some of the benefits we currently offer full-time employees. And by the way, no waiting period, they start when you do:
- Medical & Dental coverage (Supplemental)
- Registered Retirement Savings Plan (RRSP) with a generous match because we care about your future.
- Life Insurance is provided free for all employees.
- Generous amount of paid time off.
BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
About BEUMER Group
The BEUMER Group is an international leader in the manufacture of intralogistics systems for conveying, loading, palletising, packaging, sortation, and distribution. With 5,300 employees worldwide, the BEUMER Group has annual sales of about EUR 1 billion.
The BEUMER Group and its group companies and sales agencies provide their customers with high-quality system solutions and an extensive customer support network around the globe and across a wide range of industries, including bulk materials and piece goods, food/non-food, construction, mail order, post, and airport baggage handling.
Long-term success instead of short-term profits To achieve long-term success, a company needs sustainable development and reliable partnerships. This requires trust and solid core values.
Responsibility for products ... These values guide us in our efforts to continually and sustainably improve our products, processes, and organisation. Our pursuit of quality leadership leads to outstanding performance in our work, processes, products, services, and in the quality of our customers' results.
... and the environment For us, sustainability means a balance between environmental sensitivity, economic success, and social responsibility. Energyefficient, environmentally friendly, and safe production and product design are just as important as avoiding accidents and health risks.
We achieve this through: • Energy-efficient product design • Future-oriented technologies • Prevention of environmental pollution, accidents, and health risks • Ongoing product optimisation and employee training • Commitment that goes above and beyond legal requirements
Legal notice: https://www.beumergroup.com/en/legal-notice YouTube: https://www.youtube.com/user/BeumerGroup Facebook: https://www.facebook.com/BeumerGroup Twitter: https://twitter.com/BEUMERGroup