Incident Analyst
Top Benefits
About the role
Marketing Statement
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.
At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.
We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.
Responsibilities
PRIMARY PURPOSE
Conducts driving-related accident analyses involving CMBC revenue and non-revenue vehicles and determines preventability. Reviews accident/incident reports and video of the event, conducts interviews and reviews driving histories. Documents investigations, prepares reports, classifies accidents and injuries and renders adjudication of preventable or non-preventable collisions. Participates in adjudication appeals. Participates in the development of accident/incident prevention policies and strategies and analyses accident/incident statistics. Provides accident information to other departments, as required, and liaises with other departments to establish accident/incident prevention or remedial training programs.
KEY ACCOUNTABILITIES
Conducts driving-related accident analyses involving CBMC revenue and non-revenue vehicles by reviewing and analyzing accident and incident reports and video, conducting follow-up interviews of accident witnesses and those involved, reviewing CMBC accident history and employee driving records and accident patterns. Documents investigations, prepares reports and classifies accidents, injuries and vehicle/property damage.
Renders adjudication of preventable, non-preventable or non-recordable collisions based on established standards of preventability. Recommends the development/amendment of processes and procedures and modifications of vehicle specifications to rectify deficiencies.
Participates in accident adjudication appeals including receiving appeal requests from employees, confirming the circumstances and reporting findings to be used for further analysis. Participates in developing service plans and completes evaluation notices summarizing accidents and adjudication decisions. Provides advice to management and staff on the adjudication process.
Participates in the development of accident/incident prevention policies and strategies, analyses accident/incident statistics and identifies trends in the types and causes of accidents. Makes recommendations based on statistics to reduce the risk of accidents/incidents. Codes accident and incidents.
Makes recommendations with respect to the communication of information on specific accident investigations or initiatives. Prepares and delivers presentations on Accident Adjudication Policy and Procedures to promote the accident adjudication program. Liaises with other departments to establish accident/incident prevention or remedial training programs.
As and where required, must be available by cellular phone on a rotational 24/7 basis.
Qualifications
EDUCATION
Basic police training at an accredited police department training facility plus courses in At Scene Accident Investigation and Advanced Collision Analysis or other relevant post secondary training which includes courses in investigation techniques, defensive driving systems and Hazard Avoidance techniques.
EXPERIENCE
Four (4) years previous experience related to investigating and analyzing accidents and incidents. Must possess a clean driving record and professional driving experience. Experience in assessing and/or instructing drivers/operators for commercial vehicle operation is considered an asset.
OTHER REQUIREMENTS:
Strong analytical and investigative skills
Strong verbal and written communication skills
Good working knowledge of driver training programs
Good working knowledge of standard office software including word processing, and spreadsheets, and use of web-based systems
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
37.5 hours per week.
Work Designation
Hybrid
This position offers the flexibility of working both on-site and remotely within B.C.
Rate of Pay
The salary for this position ranges from $75,600 - $113,400 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.
How to Apply
Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: September 12, 2025
Closing Date: Open Until Filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca
About TransLink
TransLink is Metro Vancouver’s regional transportation authority and as an enterprise, we’re proud to be one of BC’s Top Employers.
Stand on a street corner in Metro Vancouver and very likely, within a couple minutes, you’ll see us! We are the people and goods movers for our region. But, what does that mean?
We manage and operate an integrated regional transportation system — connecting communities by bus, rail, SeaBus, custom transit services, pedestrian and cycling paths, the Major Road Network and five bridges. Helping people and goods get from A to B — that’s our bread and butter. At the same time, we help deliver the region’s goal of creating a greener, more sustainable, more livable Metro Vancouver.
We serve 500,000 people a day — young and old from all parts of our region and all walks of life. We deliver them to the people and places that matter to them, and back again. Our employees are united by the common goal of delivering the best to our customers no matter where they work — the shop floor, in the drivers’ seat, planning for the future, managing our Compass Card system, keeping customers safe, or staffing our stations, just to name a few.
Our enterprise includes TransLink and three operating companies: B.C. Rapid Transit Company, Coast Mountain Bus Company, and Transit Police.
We’re delivering for today and planning for the future, and we’re always looking for top talent. Want to see where you fit in? Check out translink.ca/careers.
Incident Analyst
Top Benefits
About the role
Marketing Statement
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.
At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.
We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.
Responsibilities
PRIMARY PURPOSE
Conducts driving-related accident analyses involving CMBC revenue and non-revenue vehicles and determines preventability. Reviews accident/incident reports and video of the event, conducts interviews and reviews driving histories. Documents investigations, prepares reports, classifies accidents and injuries and renders adjudication of preventable or non-preventable collisions. Participates in adjudication appeals. Participates in the development of accident/incident prevention policies and strategies and analyses accident/incident statistics. Provides accident information to other departments, as required, and liaises with other departments to establish accident/incident prevention or remedial training programs.
KEY ACCOUNTABILITIES
Conducts driving-related accident analyses involving CBMC revenue and non-revenue vehicles by reviewing and analyzing accident and incident reports and video, conducting follow-up interviews of accident witnesses and those involved, reviewing CMBC accident history and employee driving records and accident patterns. Documents investigations, prepares reports and classifies accidents, injuries and vehicle/property damage.
Renders adjudication of preventable, non-preventable or non-recordable collisions based on established standards of preventability. Recommends the development/amendment of processes and procedures and modifications of vehicle specifications to rectify deficiencies.
Participates in accident adjudication appeals including receiving appeal requests from employees, confirming the circumstances and reporting findings to be used for further analysis. Participates in developing service plans and completes evaluation notices summarizing accidents and adjudication decisions. Provides advice to management and staff on the adjudication process.
Participates in the development of accident/incident prevention policies and strategies, analyses accident/incident statistics and identifies trends in the types and causes of accidents. Makes recommendations based on statistics to reduce the risk of accidents/incidents. Codes accident and incidents.
Makes recommendations with respect to the communication of information on specific accident investigations or initiatives. Prepares and delivers presentations on Accident Adjudication Policy and Procedures to promote the accident adjudication program. Liaises with other departments to establish accident/incident prevention or remedial training programs.
As and where required, must be available by cellular phone on a rotational 24/7 basis.
Qualifications
EDUCATION
Basic police training at an accredited police department training facility plus courses in At Scene Accident Investigation and Advanced Collision Analysis or other relevant post secondary training which includes courses in investigation techniques, defensive driving systems and Hazard Avoidance techniques.
EXPERIENCE
Four (4) years previous experience related to investigating and analyzing accidents and incidents. Must possess a clean driving record and professional driving experience. Experience in assessing and/or instructing drivers/operators for commercial vehicle operation is considered an asset.
OTHER REQUIREMENTS:
Strong analytical and investigative skills
Strong verbal and written communication skills
Good working knowledge of driver training programs
Good working knowledge of standard office software including word processing, and spreadsheets, and use of web-based systems
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
37.5 hours per week.
Work Designation
Hybrid
This position offers the flexibility of working both on-site and remotely within B.C.
Rate of Pay
The salary for this position ranges from $75,600 - $113,400 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.
How to Apply
Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: September 12, 2025
Closing Date: Open Until Filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca
About TransLink
TransLink is Metro Vancouver’s regional transportation authority and as an enterprise, we’re proud to be one of BC’s Top Employers.
Stand on a street corner in Metro Vancouver and very likely, within a couple minutes, you’ll see us! We are the people and goods movers for our region. But, what does that mean?
We manage and operate an integrated regional transportation system — connecting communities by bus, rail, SeaBus, custom transit services, pedestrian and cycling paths, the Major Road Network and five bridges. Helping people and goods get from A to B — that’s our bread and butter. At the same time, we help deliver the region’s goal of creating a greener, more sustainable, more livable Metro Vancouver.
We serve 500,000 people a day — young and old from all parts of our region and all walks of life. We deliver them to the people and places that matter to them, and back again. Our employees are united by the common goal of delivering the best to our customers no matter where they work — the shop floor, in the drivers’ seat, planning for the future, managing our Compass Card system, keeping customers safe, or staffing our stations, just to name a few.
Our enterprise includes TransLink and three operating companies: B.C. Rapid Transit Company, Coast Mountain Bus Company, and Transit Police.
We’re delivering for today and planning for the future, and we’re always looking for top talent. Want to see where you fit in? Check out translink.ca/careers.