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Customer Experience Software Engineer

Dropbox15 days ago
Remote
Canada
Mid Level

Top Benefits

Medical, dental, vision coverage
401K retirement plan with dollar-for-dollar match up to $6,000/year
Up to four weeks paid vacation

About the role

Who you are

  • 5+ years of professional software engineering experience, with a track record of building and maintaining reliable software systems
  • Proficiency in Python, with hands-on experience in implementing scalable backend solutions
  • Familiar with JavaScript/TypeScript and frameworks like React and Node.js
  • Writes clean, high-quality code, effectively navigates large codebases, and contributes to code reviews
  • Demonstrates strong ownership and problem-solving skills, with a focus on aligning work to team and business goals
  • Effective communicator, comfortable working with both technical and non-technical stakeholders
  • Understanding of microservices architecture, RESTful APIs, and event-driven systems
  • Exposure to Go-to-Market (GTM) platforms and related business processes like Content Management Systems such as AEM, Salesforce, Marketo and related platforms

What the job involves

  • As a GTM Full Stack Engineer, you will play a key role in delivering best-in-class customer and support solutions that enhance and empower the user journey
  • You’ll collaborate closely with cross-functional stakeholders to design, implement, and iterate on scalable technical solutions that drive meaningful business impact
  • This role offers the opportunity to work on high-impact projects, contribute to strategic initiatives, and help ensure our GTM systems are robust, adaptable, and aligned with Dropbox’s broader goals
  • In this role, you’ll be supported and empowered to grow while contributing to impactful initiatives across the GTM Engineering team
  • You’ll build on your existing experience, take ownership of key projects, and have opportunities to expand your skills in a collaborative and fast-paced environment
  • Develop full stack applications that support Sales, Marketing, and Customer Experience initiatives
  • Contribute to the design, build, and maintenance of scalable, secure, and high-performing systems and integrations
  • Use AI-driven tools and data workflows to enhance automation, personalization, and operational efficiency
  • Collaborate cross-functionally with business stakeholders and technical teams including Data Engineering, Product Engineering, and Communications & Collaboration
  • Contribute to architectural decisions and long-term technical strategy for GTM platforms
  • Guide junior/intern developers and contribute to a culture of technical excellence

Benefits

  • On-site fitness and meditation classes
  • Commuter subsidies
  • Medical, dental, and vision coverage
  • We offer a generous company contribution toward individual medical, dental, and vision insurance coverage, including contributions toward dependent premiums
  • Start building a successful 401K retirement plan with our dollar for dollar contribution match, up to $1,500 per quarter to a maximum of $6,000 per calendar year
  • Keep sharing and collaborating with friends and family even when you’re not at work with free Dropbox space for your whole crew
  • Take the vacation you’ve always dreamed of with up to four consecutive weeks of paid time off
  • Celebrate common holidays without your paycheck taking the hit with 11 company paid holidays
  • Each Dropboxer has access to 32 hours of paid volunteer time off each year that they can use to support the causes close to their hearts
  • We regularly offer panels and seminars featuring the best minds in tech, talent, diversity, and beyond that any Dropboxer can attend from the comfort of their home
  • No two Dropboxers are the same, and their benefits shouldn’t be either. Our Perks allowance empowers employees to customize their benefits in line with what really matters to them

About Dropbox

Software Development
1001-5000

Dropbox is the one place to keep life organized and keep work moving. With more than 700 million registered users across 180 countries, we're on a mission to design a more enlightened way of working. Dropbox is headquartered in San Francisco, CA, and has offices around the world.

To learn more about working at Dropbox, visit dropbox.com/jobs

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