About the role
Job Description
What is the opportunity?
Manager Credit Support plays a key role in enabling effective credit delivery and credit excellence within Canadian Private Banking (CPB). The role supports all strategic and operational credit initiatives that enhance client and employee experience, strengthen risk management, and optimize credit processes. Through business and data analysis, project execution, and process improvement, this role helps to translate business needs into actionable solutions aligned with Canadian Private Banking Strategic Priorities.
What will you do?
- Analyze credit trends, portfolio data, and operational metrics, gather and process the data, work with data and analytics team to identify improvement opportunities and support decision-making.
- Support Credit VPs and other members of Credit Senior Management Team in sourcing and processing required data on as needed basis.
- Lead project planning, testing, and implementation related to all credit initiatives.
- Gather and document business requirements, ensuring alignment between business objectives and solutions.
- Act as a project manager for all CPB credit projects.
- Support leadership in sourcing data and building deliverables for executive level presentations.
- Support end-to-end credit process improvements.
- Partner with credit policy, risk and operations teams to improve the processes.
- Support change management, training, enablement, and communication efforts to ensure smooth roll out and adoption of new processes, policies, initiatives.
- Collaborate with partners across Private Banking credit, Private Banking and external operations, risk, legal, compliance, as well as client-facing teams and leaders.
- Conduct early deal review (EDR) initiative: facilitation and reporting.
- Support on workforce (FTE) management and reporting, including access management, on/off-boarding, team mapping, etc.
- Review Canadian Private Banking user base access rights on an annual basis.
What do you need to succeed?
Must-have:
- Ability to track and report project milestones, risks, and outcomes.
- Strong business and data analysis skills
- Deep knowledge of CPB business, CPB credit, CPB operations
- Strong process mapping and project management skills
- Expert knowledge of MS Excel, MS PowerPoint, MS Word, MS Visio, LeanKit, Tableau
Nice to have:
- Broad knowledge of RBC Enterprise capabilities, products, services, systems
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Long Term Planning, Negotiation, Organizational Change Management, Professional Presentation
Additional Job Details
Address:
ROYAL BANK PLAZA, 200 BAY ST:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-04
Application Deadline:
2025-11-12
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
About the role
Job Description
What is the opportunity?
Manager Credit Support plays a key role in enabling effective credit delivery and credit excellence within Canadian Private Banking (CPB). The role supports all strategic and operational credit initiatives that enhance client and employee experience, strengthen risk management, and optimize credit processes. Through business and data analysis, project execution, and process improvement, this role helps to translate business needs into actionable solutions aligned with Canadian Private Banking Strategic Priorities.
What will you do?
- Analyze credit trends, portfolio data, and operational metrics, gather and process the data, work with data and analytics team to identify improvement opportunities and support decision-making.
- Support Credit VPs and other members of Credit Senior Management Team in sourcing and processing required data on as needed basis.
- Lead project planning, testing, and implementation related to all credit initiatives.
- Gather and document business requirements, ensuring alignment between business objectives and solutions.
- Act as a project manager for all CPB credit projects.
- Support leadership in sourcing data and building deliverables for executive level presentations.
- Support end-to-end credit process improvements.
- Partner with credit policy, risk and operations teams to improve the processes.
- Support change management, training, enablement, and communication efforts to ensure smooth roll out and adoption of new processes, policies, initiatives.
- Collaborate with partners across Private Banking credit, Private Banking and external operations, risk, legal, compliance, as well as client-facing teams and leaders.
- Conduct early deal review (EDR) initiative: facilitation and reporting.
- Support on workforce (FTE) management and reporting, including access management, on/off-boarding, team mapping, etc.
- Review Canadian Private Banking user base access rights on an annual basis.
What do you need to succeed?
Must-have:
- Ability to track and report project milestones, risks, and outcomes.
- Strong business and data analysis skills
- Deep knowledge of CPB business, CPB credit, CPB operations
- Strong process mapping and project management skills
- Expert knowledge of MS Excel, MS PowerPoint, MS Word, MS Visio, LeanKit, Tableau
Nice to have:
- Broad knowledge of RBC Enterprise capabilities, products, services, systems
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Long Term Planning, Negotiation, Organizational Change Management, Professional Presentation
Additional Job Details
Address:
ROYAL BANK PLAZA, 200 BAY ST:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-04
Application Deadline:
2025-11-12
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.