About the role
With a career at The Home Depot, you can be yourself and also be part of something bigger.
The Business Process Lead will support store processes designed to improve associate experience and sales driving activities within the Canadian division. The successful candidate will have an understanding of business analysis, product development lifecycle, process mapping and stakeholder management best practices. The candidate will demonstrate a passion for delivering best in class interconnected associate experience.
Position Responsibilities:
Strategy & Planning
- Listens to and gains knowledge of the customer and associate experience, pulls data to analyze current processes and provides recommendations to improve interconnected store experience
- Communicates strategy and priorities to achieve team’s objectives and goals to stakeholders
- Develops and gains alignment on solutions using an agile approach with internal and external IT teams
- Aids in research of competitive landscape, to share insights, to recommend the best solutions to improve business efficiency and ensure we continue to meet our objectives and goals
Delivery & Execution
- Helps formulate, test and refine assumptions through store feedback and proof of concept projects
- Validates current processes, aligns stakeholders on future state processes and creates user stories with business stakeholders, UX and IT partners
- Identifies and shares benefits, issues, obstacles, dependencies, and value associated with features and enhancements
- Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes
- Prepares and analyzes weekly reporting for field and leadership teams on operational metrics and provides insights and recommendations to improve metrics
- Develops and rolls-out store playbooks, guides and best practices to drive sales
People
- Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments
- Advocates for the customers and associates by providing insight on sales driving activities
- Communicates effectively with cross functional teams and stakeholders
- Works with project team to continuously assess progress, disseminate lessons learned, and understand next steps
- Is the subject matter expert for interconnected store experience within the Canadian division
Competencies Required
Collaborates
Drives Results
Action Oriented
Customer Focus
Communicates Effectively
Ensures Accountability
Financial Acumen
Optimize Work Process
Manages Complexity
Experience/Knowledge Required:
- Must fulfill minimum time-in-position (1 year) and performance management code requirements (M)
- Flexible work shifts and travel as necessary
- Excellent computer skills with proficiency in Microsoft Excel, Access, Visio and Power Point
- Bilingual (English/French) an asset
- Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion
- Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset
- Excellent communication skills with the ability to work effectively with people at all levels
- Strong work ethic and sense of responsibility and confidentiality
- Strong project management skills, ability to successfully manage multiple tasks at any given point
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.
About the role
With a career at The Home Depot, you can be yourself and also be part of something bigger.
The Business Process Lead will support store processes designed to improve associate experience and sales driving activities within the Canadian division. The successful candidate will have an understanding of business analysis, product development lifecycle, process mapping and stakeholder management best practices. The candidate will demonstrate a passion for delivering best in class interconnected associate experience.
Position Responsibilities:
Strategy & Planning
- Listens to and gains knowledge of the customer and associate experience, pulls data to analyze current processes and provides recommendations to improve interconnected store experience
- Communicates strategy and priorities to achieve team’s objectives and goals to stakeholders
- Develops and gains alignment on solutions using an agile approach with internal and external IT teams
- Aids in research of competitive landscape, to share insights, to recommend the best solutions to improve business efficiency and ensure we continue to meet our objectives and goals
Delivery & Execution
- Helps formulate, test and refine assumptions through store feedback and proof of concept projects
- Validates current processes, aligns stakeholders on future state processes and creates user stories with business stakeholders, UX and IT partners
- Identifies and shares benefits, issues, obstacles, dependencies, and value associated with features and enhancements
- Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes
- Prepares and analyzes weekly reporting for field and leadership teams on operational metrics and provides insights and recommendations to improve metrics
- Develops and rolls-out store playbooks, guides and best practices to drive sales
People
- Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments
- Advocates for the customers and associates by providing insight on sales driving activities
- Communicates effectively with cross functional teams and stakeholders
- Works with project team to continuously assess progress, disseminate lessons learned, and understand next steps
- Is the subject matter expert for interconnected store experience within the Canadian division
Competencies Required
Collaborates
Drives Results
Action Oriented
Customer Focus
Communicates Effectively
Ensures Accountability
Financial Acumen
Optimize Work Process
Manages Complexity
Experience/Knowledge Required:
- Must fulfill minimum time-in-position (1 year) and performance management code requirements (M)
- Flexible work shifts and travel as necessary
- Excellent computer skills with proficiency in Microsoft Excel, Access, Visio and Power Point
- Bilingual (English/French) an asset
- Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion
- Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset
- Excellent communication skills with the ability to work effectively with people at all levels
- Strong work ethic and sense of responsibility and confidentiality
- Strong project management skills, ability to successfully manage multiple tasks at any given point
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.