guest service agent
About the role
Education: Secondary (high) school graduation certificate. Work setting: Hospitality industry. Urban area. Hotel, motel, resort. Tasks: Register arriving guests and assign rooms. Resolve complaints and claims . Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Perform light housekeeping and cleaning duties. Provide customer service. Computer and technology knowledge: Multi-line switchboard. Database software. Central reservation system (CRS). Internet. Security and safety: Bondable. Criminal record check. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Judgement. Organized. Reliability. Team player. Screening questions: Are you available to start on the date listed in the job posting?. Are you currently a student?. Do you have experience working in this field?. Employment terms options: Early morning. Evening. Shift. Morning. Night. Experience: Will train. Employment terms options: Day. Weekend.
Not the right fit? Search for guest service agent jobs in Halifax, NS
About Point Pleasant Lodge
Point Pleasant Lodge is a privately owned and operated, not-for-profit specialty hotel, providing 100 guest rooms exclusively for people undertaking medical related travel in the Halifax area. This includes people who may be visiting patients in hospital or have appointments with doctors, dentists, ophthalmologists, etc.
We understand that medical related travel, which is often unplanned, introduces an additional financial burden. Our goal is to provide, clean, safe, and basic accommodations at reasonable rates.
Similar Jobs
guest service agent
About the role
Education: Secondary (high) school graduation certificate. Work setting: Hospitality industry. Urban area. Hotel, motel, resort. Tasks: Register arriving guests and assign rooms. Resolve complaints and claims . Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Perform light housekeeping and cleaning duties. Provide customer service. Computer and technology knowledge: Multi-line switchboard. Database software. Central reservation system (CRS). Internet. Security and safety: Bondable. Criminal record check. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Judgement. Organized. Reliability. Team player. Screening questions: Are you available to start on the date listed in the job posting?. Are you currently a student?. Do you have experience working in this field?. Employment terms options: Early morning. Evening. Shift. Morning. Night. Experience: Will train. Employment terms options: Day. Weekend.
Not the right fit? Search for guest service agent jobs in Halifax, NS
About Point Pleasant Lodge
Point Pleasant Lodge is a privately owned and operated, not-for-profit specialty hotel, providing 100 guest rooms exclusively for people undertaking medical related travel in the Halifax area. This includes people who may be visiting patients in hospital or have appointments with doctors, dentists, ophthalmologists, etc.
We understand that medical related travel, which is often unplanned, introduces an additional financial burden. Our goal is to provide, clean, safe, and basic accommodations at reasonable rates.