What this Job Entails:

Our Operations Analyst I will support the core business processes required to effectively run business operations. The Analyst serves as a conduit between internal corporate departments and within the IT program itself. The ideal candidate has a point of view regarding how IT business operation practices can enable a nimble, cost effective operating model to fuel the long-term success of the program.

Scope:

• Applies company policies and procedures to resolve routine issues
• Works on problems of limited scope
• Receives detailed instructions

Your Roles and Responsibilities:

• Assist with driving day-to-day business operations with corresponding metrics, evaluating actual performance and providing timely reporting to leadership team
• Helps to prepare, review, and consolidate IT plans, budgets and forecasts in conjunction with Corporate Finance
• Assists with communicating meaningful metrics and other internal program data elements
• Helps in maintaining the process for IT quarterly and annual planning cycles
• Works closely with HR and Finance partners
• Assist in analysis and documentation for Quarterly Business Reviews (QBRs)
• Helps to highlight business risks, and helps with solutions to issues, and track actions to closure
• Helps represent the program on cross-business topics and special projects
• Assists in providing recommendations to drive cost down across the program based on internal and external benchmarks
• Helps identify resource demand trends to support the business efforts
• Reviews time & attendance and expense adherence within the IT Program
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Builds stable working relationships internally
• Follows standard practice and procedures when analyzing situations or data
• Knowledge of business principles from multiple disciplines and ability to apply those principles to achieve results in cross-functional activities
• Knowledge of time reporting platforms
• Ability to learn new technologies
• Knowledge of labor rate calculation and connection to finance allocations
• Excellent cross-group collaboration skills
• Strong communication skills
• Ability to work with sensitive information
• Must be self-motivated
• Strong analytical/problem solving skills.
• Proficiency in Google docs,sheets, Slides and/or Microsoft Office products including Outlook, Word, Excel and Powerpoint.

Preferred Qualifications:

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers