IT Business Systems Analyst #2500-54
Plant 37
Posting Date: September 12, 2025
Posting Closing: September 19, 2025

RESPONSIBILITIES:

• Business Relationship Management, Teamwork, Work Ethic, and Responsibility:
  • Provide technical solutions and work output through personal expertise that exceeds the average worker in the same technical discipline.
  • The willingness to work beyond regular hours during peak periods with customers and the flexibility to work on various projects regardless of technology, scope, project length, or a specific role.
  • Ability and willingness to communicate personal and technological capacities and limitations candidly but politely. The ability to advise against a course of action when required in a way that conveys a client’s best interests are in mind, rather than inflexibility, and to seek and find suitable alternatives to serve and provide the customer with a solution to their request
• System Implementation, Migration, Upgrades – Installation and upgrade work involving our systems:
  • Troubleshooting & Support - Identify failing processes, assess available IXS system(s) health, and provide recommendations for increased efficiency.
  • Project Management - Managing scope and system-wide deliverables for clients.
  • System Analysis - Hardware and software requirements planning and sizing.
  • Solution Design
  • Impact Analysis
  • Performance Tuning
  • Best Practices - review and implementation of best practices.
  • Communications - Understand technical concepts involving partner communication packages.
  • Documentation – Create, update, and maintain documentation.
• IT Governance/ Change Control and Quality Assurance:
  • Perform or coordinate quality assurance testing for all assigned work.
  • Communicate key insights and findings (QA issues/ Bugs) to the project team.
  • Prepare QA documentation and present changes to the Change Control Board.
• Shop Management/Point of Sale
  • Process Definition, Solution Design, Configuration, and Testing.
  • Facilitate the design, implementation and communication of customer-focused solutions.
  • Conduct Process and Integration Mapping.
  • Define configuration specifications and business analysis documentation.
  • Interpret business requirements to balance the needs of Franchises and Corporate needs
  • Assist with developing and implementing data integration systems, analytics, and other strategies that optimize data quality through multiple systems.

REQUIREMENTS:

• Post-secondary degree in Information Systems, Computer Science, Mathematics, Information Technology or Business Administration
• Master‘s Degree Preferred
• Project Management Professional or Certified Business Analysis Professional Certification
• 5 years in the IT field
• Experience in data integration (ETL, EAI, or MFT) mapping, development, or architecture across multiple organizations and industries.
• Previous experience in Retail, Automotive or Franchise Support
• 10 Years in the IT field
• Familiar with various API architectures including REST and SOAP.
• Experience with retail, manufacturing, finance, healthcare, automotive, transportation, and logistics industries.
• Must be familiar with various protocols, including but not limited to FTP, SFTP, AS2, and SMTP.
• Excellent collaboration and communication skills.
• Writing and modifying business processes and workflows.
• Ability to troubleshoot issues and solve problems that may arise during the use of Epicor.
• Proven experience in successfully implementing Epicor ERP, demonstrating the ability to set up, configure, and optimize the software to align with business processes.
• Proficiency in creating Business Process Management Scripts (BPMS), Business Activity Queries (BAQs), and customizations within Epicor to tailor the system to specific organizational needs.
• Strong skills in designing and generating reports using SQL Server Reporting Services (SSRS) within Epicor.
• Demonstrated expertise in utilizing Epicor's REST APIs to seamlessly integrate the ERP system with external applications and streamline data exchange.
• A solid grasp of manufacturing operations and financial management processes, particularly in the context of Epicor ERP, to ensure efficient and effective system usage.
• Strong proficiency in C# programming for developing custom solutions and extending the functionality of Epicor ERP.
• Advanced SQL skills for managing and querying databases, essential for data retrieval and analysis within the Epicor environment.
• API Development - Creation and modification of business processes and workflows with and without the use of process modelers in comprehensive integration suite environments.
• technical skills for components such as BAQs, BPMs, BAMs, Trackers, Dashboards, Customizations, DMT, Administration tools, Security, Crystal Reports, and SSRS.