Technical Support Profesional 2026 Intership (16 Months)
About the role
Introduction A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your Role And Responsibilities IBM Software is looking for Technical Support Professional to work from Markham, Canada with the IBM Order Management System (OMS) Product Support team.This team of highly skilled and motivated individuals provide technical support to IBM clients. Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope. Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness. Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills. You work closely with the Services, Development and SRE teams to correct identified product issues. Communicating updates and action plans to customer or IBM representative as per response guidelines. Ability to record and document each step of the problem-solving effort including any interaction with the client. Sharing knowledge and expertise with the team and the clients, such as writing tech-notes, blogging in social media, etc.
Required Technical And Professional Expertise A successful individual for this role should possess:
- Strong communication Skills, both written and verbal.
- Self-driven and a desire to continually learn
- Strong analytical and problem-solving thinking including ability to troubleshoot issues with Java core, diagnostic logs, Database and JMS/MQ
- Desire to work in a customer facing role, on a rotational shift model basis, participation in on-call/production-down support rotation.
- Knowledge of Java / JEE, Databases and Network
- Familiarity with cloud-native technologies including Docker containers, Kubernetes orchestration, NoSQL databases
About IBM
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.
We're here to help every creator turn their "what if" into what is. Let's create something that will change everything.
Technical Support Profesional 2026 Intership (16 Months)
About the role
Introduction A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your Role And Responsibilities IBM Software is looking for Technical Support Professional to work from Markham, Canada with the IBM Order Management System (OMS) Product Support team.This team of highly skilled and motivated individuals provide technical support to IBM clients. Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope. Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness. Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills. You work closely with the Services, Development and SRE teams to correct identified product issues. Communicating updates and action plans to customer or IBM representative as per response guidelines. Ability to record and document each step of the problem-solving effort including any interaction with the client. Sharing knowledge and expertise with the team and the clients, such as writing tech-notes, blogging in social media, etc.
Required Technical And Professional Expertise A successful individual for this role should possess:
- Strong communication Skills, both written and verbal.
- Self-driven and a desire to continually learn
- Strong analytical and problem-solving thinking including ability to troubleshoot issues with Java core, diagnostic logs, Database and JMS/MQ
- Desire to work in a customer facing role, on a rotational shift model basis, participation in on-call/production-down support rotation.
- Knowledge of Java / JEE, Databases and Network
- Familiarity with cloud-native technologies including Docker containers, Kubernetes orchestration, NoSQL databases
About IBM
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.
We're here to help every creator turn their "what if" into what is. Let's create something that will change everything.