Jobs.ca
Jobs.ca
Language
Amazon logo

Support Engineer

Amazon7 days ago
Vancouver, British Columbia
CA$23 - CA$38/hourly
Mid Level
Full-Time

Top Benefits

Health insurance (medical, dental, vision, prescription)
Basic life & AD&D insurance
Registered Retirement Savings Plan (RRSP)

About the role

Description Selling on Amazon is one of the company's fastest-growing businesses. Since 1999, third-party sellers have grown to account for 58% of Amazon sales, with a 52% annual growth rate compared to 25% for Amazon's first-party sales. The Selling Partner Financial Technology team aims to enable every partner to thrive globally by providing a trusted, simple, and intuitive financial experience. We support Stores Partners with foundational capabilities for financial event onboarding, balance tracking, payouts, collections, risk reduction, and internal financial reporting.

Currently serving 2.7M+ active sellers across 35+ Amazon internal businesses, we apply state-of-the-art technology to solve complex business problems. Our projects have significant visibility and impact, directly tied to Amazon's profitability and growth. We seek Software Development Engineers (SDEs) who want to stretch both their technical abilities and business awareness.

Ideal candidates will have sound technical acumen and enthusiasm for real-world problem-solving, an innovative mindset and persistence in tackling challenges, broad technical skills to optimize data synthesis and complex business rules, and the ability to employ the latest technology in supporting Amazon's next-generation selling partner services. As a team member, you'll gain unique insights into Amazon.com's operations, from back-end systems to business models and selling partner relationships.

The role requires exemplary analytical, critical thinking, and problem-solving skills, passion for maintaining highly reliable, distributed systems operating 24/7/365, effective collaboration with internal users, cross-functional development teams, and technical support, as well as excellent communication skills, self-motivation, flexibility, and a strong work ethic. Join our top-notch engineering team to build innovative software, develop advanced customer experiences, and make history while having fun!

Key job responsibilities

  • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
  • Work on operations and maintenance driven coding projects, primarily in Java
  • Software deployment support in staging and production environments
  • Develop tools to aid operations and maintenance
  • Work with engineering team for taking over active support issues and creating a team specific knowledge base and skill set

Basic Qualifications

  • 2+ years of software development, or 2+ years of technical support experience
  • Bachelor's degree in engineering or equivalent
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix

Preferred Qualifications

  • Experience with AWS, networks and operating systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 23.00 - 38.00 CAD hourly

Company

  • Amazon Development Centre Canada ULC

Job ID: A3119579

About Amazon

Software Development
10,000+

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

Similar jobs you might like