This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ChatBot Analyst - REMOTE. In this role, you will significantly impact the relationship between brands and consumers by developing and enhancing chatbots. You will collaborate directly with product managers and cross-functional teams to ensure chatbots perform effectively and align with business objectives. Your expertise will contribute to creating seamless user experiences, streamline interactions, and improve the overall performance of AI tools. This position offers the opportunity to work on innovative solutions that create real value for users while continuously evolving in a dynamic work environment.

Accountabilities

• Collaborate with Product Manager (PM) to validate chatbot performance and align interactions with business goals.
• Maintain continuous communication with the chatbot developer and UX writer, ensuring adherence to the brand's tone and user needs.
• Collect and analyze chatbot interaction data to identify improvement opportunities.
• Train chatbots to handle informational queries effectively and reduce unnecessary human handovers.
• Support the definition of success metrics and monitor impacts of changes made to chatbots.
• Contribute to decisions regarding the implementation of new developments.
• Collaborate with the team to maximize value delivery and knowledge sharing.
• Propose creative solutions and discuss hypotheses with the team to achieve optimal results.

Requirements

• Experience with chatbot platforms and NLP (Natural Language Processing) tools.
• Ability to adjust language models, train bots, and curate interaction flows.
• Experience in analyzing chatbot interaction data to improve AI performance.
• Strong analytical and critical thinking skills to identify patterns and propose enhancements.
• Collaborative communication skills to work closely with development, UX writing, and stakeholders.
• Focus on user experience aligned with UX best practices.

Benefits

• Flexible benefits according to your needs (transportation, subscriptions, gym, food, etc.).
• Health plan with Unimed Unipart.
• Dental plan.
• Career development path.
• Remote work environment.
• Day Off.
• Short Fridays.
• Collaborative and dynamic work atmosphere.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.