About TIES

The Immigrant Education Society (TIES) is a not-for-profit registered charitable organization that has been actively serving newcomers and low-income Calgarians since 1988. TIES' primary goal is to provide immigrants and economically disadvantaged individuals with a solid foothold in Canada and afford them the opportunities to feel belonging in their new community.

To provide high-quality, innovative language education, economic empowerment support, and holistic services for newcomers and Canadians in need, along with community-based research that benefits the broader community.

‍At TIES, we offer more than a job. We offer the opportunity to shape inclusive systems, strengthen communities, and contribute to meaningful social change. Our work is grounded in our values of Togetherness in Action, Inclusivity by Design, Empowerment with Purpose, and Strength in Curiosity.

If you are passionate about building inclusive workplaces and contributing to community impact, we invite you to apply to this opportunity.

About the Position

Position TitleEducation Outreach Program Coordinator

Job Type Full Time, Temporary - 35 hours per week (8 weeks)

Work Location Onsite

Reports to Manager, LINC Program

Summary of Role

This role supports LINC Intake Coordinators in delivering student services, including intake processing, orientation assistance, and ongoing client support for online learning platforms. It also involves providing technical troubleshooting, occasional classroom support, and maintaining accurate waitlists and student records.

Primary Duties & Responsibilities

Student Intake and Client Support

• Assist LINC Intake Coordinators with student-related matters
• Complete intake in TIES’ internal database for newly admitted students and support orientation activities
• Provide support to clients navigating online classes
• Troubleshoot minor technical issues with Zoom, MS Teams, and Avenue.ca
• Assist clients experiencing difficulties with Avenue.ca
• Occasionally support instructors with PBLA binders, e-portfolios, or classroom instruction during assessments
• Update waitlists with coordinators and contact students when required to ensure compliance with attendance policies

Resource and Learning Environment Management

• Organize and maintain the resource room, including shelving and inventory checks
• Conduct library inventory and remove outdated or damaged books and equipment
• File or shred outdated documents and organize classrooms, offices, and resource spaces
• Update bulletin boards and posted materials in classrooms and hallways

Administrative and Operational Support

• Assist coordinators with daily office tasks and general administrative support
• Support overall coordination of program activities as needed

This job posting reflects the general duties of the role but is not intended to be a detailed description of all duties. The Education Outreach Program Coordinator may be asked to perform other duties as required or assigned.

Core Competencies

• Communication & Collaboration
• Inclusivity & Cultural Responsiveness
• Adaptability & Resilience
• Instructional & Service Excellence
• Continuous Learning & Growth Mindset
• Leadership & Accountability

Requirements / Qualifications

• Experience in student support, administrative services, or educational program coordination (LINC or settlement services an asset)
• Strong communication and interpersonal skills to effectively support students, instructors, and coordinators
• Ability to provide basic technical troubleshooting support for online learning platforms (e.g., Zoom, MS Teams, Avenue.ca)
• Excellent organizational skills with the ability to manage multiple tasks such as intake, scheduling, and inventory
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general office systems
• Be between 15 and 30 years of age at the start of employment
• Be a Canadian citizen, permanent resident, or a person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of employment
• Have a valid Social Insurance Number (SIN) at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation
• International students are not eligible. Recent immigrants are eligible if they are Canadian Citizen or permanent residents

TIES is proud to be an equal opportunity employer; we welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

Join Our Team

If you are passionate about building inclusive workplaces and strengthening communities, we invite you to apply.

The successful candidate must complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Applications will be accepted until a suitable candidate is found.

TIES is committed to providing reasonable accommodation throughout the recruitment process. To request accommodation, please contact us.

We thank all applicants for their interest in this opportunity. Only shortlisted candidates will be contacted for an interview.