CSC Generation (CSC) is an AI-native holding company re-engineering omni-channel retail. We acquire iconic brands and transform them with Genesis, our operating platform unifying a Data Fabric, Automation Engine, proprietary tools, and shared services, to modernize operations, elevate customer experience, and expand margins.

With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and more that double as real-world innovation hubs. CSC Generation continues to grow through M&A, revitalizing companies with strong brand recognition and loyal customers.

This role is challenging. Above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.

This position will report into the Engineering Manager.

What you get to do every day:

• Drive the quality strategy for key products—set guardrails, SLAs/SLOs, and release criteria tied to business outcomes.

• Engineer AI in QA: Use OpenAI, Amazon Bedrock (Claude, Llama, Titan), and more to generate tests/data/mocks from tickets/PRs/OpenAPI specs.

• Use AI for test-impact analysis (embeddings) and failure clustering to prioritize execution and speed up root-cause analysis.

• Build lightweight RAG helpers over specs/ADRs/runbooks (docs in S3/Git repos) so tests and oracles stay in sync.

• Run agentic exploratory testers that autonomously traverse critical e-commerce journeys, capture evidence (screens, HAR, traces), and open context-rich issues.

• Build and maintain modern automations for web, API, mobile, and data workflows using Playwright/Selenium, Python, and TypeScript that is clean, modular, and CI-friendly.

• Orchestrate end-to-end test pipelines (e.g., n8n, AWS Step Functions, GitHub Actions) for data prep, triggers, approvals, and Slack/Jira updates.

• Make QA self-serve: deliver reusable CLIs/SDKs, templates, and docs so engineers and analysts can run targeted checks on demand.

• Instrument deep observability and traceability—correlate runs with OpenTelemetry traces/logs/metrics and connect evidence to platforms like Datadog and Grafana.

• Design and run performance and resiliency work (realistic load models, traffic replay, baseline/regression detection, targeted failure/latency injection) with tools like k6 or Locust.

• Implement “shift-left” and “shift-right” practices: PR gates, contract tests, feature-flag/canary verification, and production synthetics tied to error budgets.

• Validate real customer journeys across internal and third-party systems (catalog, search, inventory, fulfillment, marketing)—not just UI happy paths.

What you bring to the role:

• Automation engineering depth: Playwright (preferred) or Selenium/WebDriver; pytest/pytest-bdd or Robot/Behave; strong API testing in Python and TypeScript/Jest; scalable frameworks (fixtures, parallelism, reliable test data).
• AI for QA (multi-provider): Experienced in using LLMs (OpenAI/Anthropic/Llama/Titan/Bedrock) to generate tests, data, mocks, and spec-to-oracle pipelines; build small RAG utilities over S3/Git repos; manage prompts/guardrails and secrets responsibly.
• Embeddings & intelligence: Store/search embeddings (e.g., OpenSearch, pgvector) for test-impact analysis and failure clustering; enable agentic flows that post automatic PR comments with defect summaries and likely fixes.
• Service-level quality: Contract testing (OpenAPI/PACT), service virtualization/mocking, schema validation, and behaviors like idempotency/retry.
• Integration & data validation: Confident across message/event systems, APIs, databases and object stores; ensure systems-integration data integrity (reconciliation, idempotency, SLAs).
• Performance & resiliency: Workload modeling, Browser DevTools Protocol, synthetic monitoring, baseline/regression detection, and traffic replay.
• SDLC mastery (beyond QA): Read/write production-adjacent code, add testability hooks, instrument telemetry, and influence release strategy (feature flags, canaries, rollback).
• Developer enablement: Deliver reusable toolkits, clear docs, and dashboards; champion coverage visibility and fast feedback loops across engineering and business teams.
• Cloud & pipelines: Hands-on with Docker, Kubernetes (EKS/ECS), and AWS; comfortable with ephemeral environments and IaC-friendly test setups (e.g., API Gateway/Lambda patterns).
• E-commerce fluency: Catalog, pricing/promo engines, tax/shipping, payments/fraud, content/personalization—with robust cross-vendor assertions.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com