The Granite Club is looking for a part time Service Assistant who will play a vital support role within the front-of-house operations. By working closely with Servers, Bartenders, and other team members, the Service Assistant contributes towards enabling the processes and delivering a premier dining experience for Club Members.

What’s in it For You?

• Collaborative & Engaging Work Environment: Join a culture that values innovation, teamwork, and continuous improvement.
• Exclusive Perks: Enjoy discounted memberships at GoodLife Fitness, as well as preferred rates on auto and home insurance.
• Vibrant Employee Events: Participate in a variety of inclusive and exciting events that celebrate our culture.
• On-Site Culinary Experience: Access to healthy, delicious meals daily at our Employee Cafeteria.
• Convenient Indoor Parking: Complimentary indoor parking to make your commute easier.

Primary Responsibilities

• Create a premier dining experience that is refined and approachable through excellent food and beverage knowledge and the ability to adhere to and execute the specific restaurant's standards of service.
• Engage with and respond to all Member requests and needs in a prompt, friendly, and professional manner.
• Maintain a positive Member experience through all interactions, always ensuring attentiveness and courtesy.
• Anticipate and proactively respond to Member needs and preferences to enhance their dining experience.
• Work collaboratively and effectively with all restaurant team members, including servers, bartenders, kitchen staff, and management, to ensure a seamless and efficient service flow.
• Communicate with the reservations team to assist with floor plan needs and table settings as required.
• Support all aspects of food and beverage service, including delivery, presentation, and clearing, to maintain an efficient and timely operation.
• Assist with the operations of food and beverage sales locations.
• Maintain a thorough knowledge of all menu items, including ingredients, preparation methods, and any allergy or dietary restrictions.
• Ensure all service stations, dining areas, and workspaces are clean, organized, and adequately stocked with necessary supplies.
• Assist with general restaurant cleaning and maintenance tasks to uphold the highest standards of restaurant hygiene and sanitation.
• Report all service problems, equipment and maintenance issues, and any other concerns to the restaurant management in a timely manner.
• Follow all policies and procedures outlined in the employee handbook and service manual.
• Demonstrate a positive, helpful, and courteous demeanor with all Members and co-workers, and actively contribute to a supportive and productive teamwork environment.
• Be empowered to solve problems immediately and escalate to management as necessary.
• Complete all operational tasks and opening/closing duties efficiently and correctly, including any other tasks as outlined in the daily side work checklist.

Duties Specific to Intersections (when assigned to assist)

• Support all front-of-house operations as directed, including assisting cashiers, dishwashers, and other support staff as needed.
• Maintain cleanliness and order in all public and service areas, including dining rooms, server stations, and any specialized lounges or sections.
• Assist with beverage preparation and service for both Members and servers as needed, including coffee, tea, and non-alcoholic drinks.
• Ensure all food and beverage items in display cases or service areas are properly stocked, replenished, and maintained.
• Perform all tasks necessary to ensure a smooth and efficient service, including bussing tables, polishing silverware, and restocking supplies.

Required Qualifications

• Minimum Grade 12 education & minimum 1 year related work experience.
• Good working knowledge of English (Written and Verbal).
• Valid Smart Serve Certification
• Maintains a professional appearance and demeanor; well-groomed, courteous, emotionally mature, respectful, and sincere
• Excellent communication skills for interacting with guests and colleagues
• High attention to detail.
• Ability to remain calm under pressure while working in a fast-paced environment.
• Ability to stand and walk for extended periods, lift and carry up to 50 lbs, and perform repetitive tasks. ability to push and pull service carts.
• Strong organization skills and able to prioritize and take direction.
• Understand all policies, procedures, standards, steps of service, guidelines and specifications
• Availability: Part-Time Staff availability as decided mutually upon hire.