Associate Director, Digital Services and Project Delivery
About the role
Organizational Unit
University of Victoria -> VP Finance and Operations -> University Systems
Location
University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)
Posting Close Date
30 March 2026
Please note that positions will close at 4 p.m. on the closing date.
FTE
1.0
Salary Grade
$106,897.00 - $153,666.00
Additional Posting Information
Please note that while the university encourages and accepts external applications, a strong pool of internal candidates has been identified for this opportunity.
Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.
Classification
ME11
Start Date
4/1/2026
End Date
3/31/2028
Employee Group:
Management Excluded - Term
of Hires Needed
1
Category
Information Technology
About this Opportunity
The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.
*This position is eligible for a hybrid flex arrangement*
The salary range for this position is:
-Recruitment range: $106,897 - $133,623 maximum starting salaryis determined through knowledge, experience and internal equity. -Performance range: $153,666salary range ceiling is available through annual performance increases.
An employee in this classification is excluded from the bargaining unit as defined in the Labour Relations Code.
Job Summary
University Systems (http://www.uvic.ca/systems/) serves a diverse client base including students, faculty and world-renowned researchers in support of the university's learning, teaching, research and administrative activities. We support the University’s public-facing web services, high profile research projects like the Digital Research Alliance of Canada and ATLAS, administrative systems such as Banner, FAST and Brightspace and work as part of the BCNET consortium. We exist in a complex work environment where we must effectively navigate complex, cutting edge and ever-changing technology, and information security and privacy issues in order to be the best information systems organization in the Canadian university system.
Mandate/Core Purpose of the Role: This Associate Director Digital Services and Project Delivery is responsible for the project management of Enterprise Software and Applications, AI initiatives, and process automation – personnel, facilities, knowledge, and equipment – in support of the teaching, learning, research, and administration activities of the University.
As a member of the UVic Online leadership team this position plays a key role in the development and implementation of department operational and strategic plans and policy. The Associate Director informs the leadership team’s activities by providing enterprise digital service strategy and project management expertise.
The users of enterprise software and applications at UVic have widely varied requirements; from those who use computing facilities as tools incidental to their teaching, learning, research, and administrative tasks, to those for whom computing is central to the gathering and analysis of data, to those for whom research in computing is the primary focus of their work. Some requirements are met at the institutional level while others require localized facilities and support. Many stakeholders also require access to resources further afield including access to cloud computing, remote databases, collaborative environments, etc. The university is committed to providing integrated solutions to these diverse computing needs while ensuring privacy and security of data.
Objectives: formulating best practices; implementing and maintaining services; and advising on policies and projects related to enterprise software systems and the support of technology at UVic. The Associate Director works closely with the Associate Directors of Cloud and Enterprise Systems, Data Centre Services, and Network Services in the delivery of enterprise software systems and applications to the university community.
This position also serves as a lead on IT Governance projects and advises organizationally on enterprise software systems and applications.
Additional responsibilities include managing the Systems Project Management Office; providing technical expertise and support for all areas of University Systems; ensuring that changes to services provided by University Systems to not adversely impact the university as a participant on the University Systems Change Advisory Board; and regularly communicating with the University community through written memos, online bulletins, and social media channels.
Enterprise software systems and applications are expected to be operational 24/7.
Job Requirements
This position requires a Bachelor’s degree in a technical discipline such as computer science or engineering, 9 years of experience managing projects related to developing software and providing technical expertise and client support, including at least 5 years of supervisory or 3 years of management experience.
In-depth, detailed knowledge of numerous complex technical areas related to information technology, information security, and enterprise systems best practices is required. Regularly updating technical competencies through continuous learning is required.
The following criteria are considered an asset:
Experience working in a unionized post-secondary or comparable size/complex organization ITIL, SANS, PMP, and other relevant technical certifications.
Core Competencies:
- Results Orientation – concern for a surpassing standard of excellence in achieving goals and meeting commitments.
- Service Orientation – focuses effort on discovering and meeting the needs of the client.
- Communication – clearly communicates detailed and complex information both orally and in writing to a variety of stakeholders and team members; demonstrates diplomacy, tact, skill, and discretion when dealing with people at all levels. Ability to communicate clearly with clients about their needs and what can be achieved.
- Problem Solving – Independent problem solving of large organizational issues and strategic directions are critical to the success of the role.
- Professionalism – maintains focus and effectiveness; maintains emotional control and maturity; remains positive and composed under stress, change or transition.
Leadership Competencies:
- Innovation and Vision – generates ideas, fresh perspectives and original approaches.
- Networking – builds and manages internal and external relationships and partnerships with people critical to current and future success of initiatives.
- Issue Resolution – works constructively to resolve differences of approach or opinion.
- Teamwork and Cooperation – develops, leads, and supports diverse teams and workgroups in their efforts to accomplish objectives through consensus building, goal setting, feedback, development and recognition.
Unusual working conditions:
Changes or upgrades to major systems result in a period of increased mental stress which is a result of 1) the technical complexities of the change, 2) managing and mentoring staff members through the change, and 3) managing client expectations and stress levels when the systems they rely upon are unavailable or not functioning as intended.
These types of changes or updates are unpredictable, and sometimes unplanned due to hardware or software failure, but usually occur 2-3 times per year and usually last 5-10 hours.
**Territory Acknowledgement:**We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.
**Equity Statement:**UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.
Read our full equity statement here: www.uvic.ca/equitystatement.
**Accessibility Statement:**If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.
**What UVic Offers:**To learn more click here
Not the right fit? Search for Associate Director, Digital Services and Project Delivery jobs in Victoria, BC
About University of Victoria
As a top-ranked university on Canada's West Coast, we're driven by our curiosity, engagement and innovative spirit to help solve the world's biggest problems. We're guided by our principles, our extraordinary natural and cultural environment and our deep respect for learning that has come before. #UVic
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Associate Director, Digital Services and Project Delivery
About the role
Organizational Unit
University of Victoria -> VP Finance and Operations -> University Systems
Location
University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)
Posting Close Date
30 March 2026
Please note that positions will close at 4 p.m. on the closing date.
FTE
1.0
Salary Grade
$106,897.00 - $153,666.00
Additional Posting Information
Please note that while the university encourages and accepts external applications, a strong pool of internal candidates has been identified for this opportunity.
Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.
Classification
ME11
Start Date
4/1/2026
End Date
3/31/2028
Employee Group:
Management Excluded - Term
of Hires Needed
1
Category
Information Technology
About this Opportunity
The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.
*This position is eligible for a hybrid flex arrangement*
The salary range for this position is:
-Recruitment range: $106,897 - $133,623 maximum starting salaryis determined through knowledge, experience and internal equity. -Performance range: $153,666salary range ceiling is available through annual performance increases.
An employee in this classification is excluded from the bargaining unit as defined in the Labour Relations Code.
Job Summary
University Systems (http://www.uvic.ca/systems/) serves a diverse client base including students, faculty and world-renowned researchers in support of the university's learning, teaching, research and administrative activities. We support the University’s public-facing web services, high profile research projects like the Digital Research Alliance of Canada and ATLAS, administrative systems such as Banner, FAST and Brightspace and work as part of the BCNET consortium. We exist in a complex work environment where we must effectively navigate complex, cutting edge and ever-changing technology, and information security and privacy issues in order to be the best information systems organization in the Canadian university system.
Mandate/Core Purpose of the Role: This Associate Director Digital Services and Project Delivery is responsible for the project management of Enterprise Software and Applications, AI initiatives, and process automation – personnel, facilities, knowledge, and equipment – in support of the teaching, learning, research, and administration activities of the University.
As a member of the UVic Online leadership team this position plays a key role in the development and implementation of department operational and strategic plans and policy. The Associate Director informs the leadership team’s activities by providing enterprise digital service strategy and project management expertise.
The users of enterprise software and applications at UVic have widely varied requirements; from those who use computing facilities as tools incidental to their teaching, learning, research, and administrative tasks, to those for whom computing is central to the gathering and analysis of data, to those for whom research in computing is the primary focus of their work. Some requirements are met at the institutional level while others require localized facilities and support. Many stakeholders also require access to resources further afield including access to cloud computing, remote databases, collaborative environments, etc. The university is committed to providing integrated solutions to these diverse computing needs while ensuring privacy and security of data.
Objectives: formulating best practices; implementing and maintaining services; and advising on policies and projects related to enterprise software systems and the support of technology at UVic. The Associate Director works closely with the Associate Directors of Cloud and Enterprise Systems, Data Centre Services, and Network Services in the delivery of enterprise software systems and applications to the university community.
This position also serves as a lead on IT Governance projects and advises organizationally on enterprise software systems and applications.
Additional responsibilities include managing the Systems Project Management Office; providing technical expertise and support for all areas of University Systems; ensuring that changes to services provided by University Systems to not adversely impact the university as a participant on the University Systems Change Advisory Board; and regularly communicating with the University community through written memos, online bulletins, and social media channels.
Enterprise software systems and applications are expected to be operational 24/7.
Job Requirements
This position requires a Bachelor’s degree in a technical discipline such as computer science or engineering, 9 years of experience managing projects related to developing software and providing technical expertise and client support, including at least 5 years of supervisory or 3 years of management experience.
In-depth, detailed knowledge of numerous complex technical areas related to information technology, information security, and enterprise systems best practices is required. Regularly updating technical competencies through continuous learning is required.
The following criteria are considered an asset:
Experience working in a unionized post-secondary or comparable size/complex organization ITIL, SANS, PMP, and other relevant technical certifications.
Core Competencies:
- Results Orientation – concern for a surpassing standard of excellence in achieving goals and meeting commitments.
- Service Orientation – focuses effort on discovering and meeting the needs of the client.
- Communication – clearly communicates detailed and complex information both orally and in writing to a variety of stakeholders and team members; demonstrates diplomacy, tact, skill, and discretion when dealing with people at all levels. Ability to communicate clearly with clients about their needs and what can be achieved.
- Problem Solving – Independent problem solving of large organizational issues and strategic directions are critical to the success of the role.
- Professionalism – maintains focus and effectiveness; maintains emotional control and maturity; remains positive and composed under stress, change or transition.
Leadership Competencies:
- Innovation and Vision – generates ideas, fresh perspectives and original approaches.
- Networking – builds and manages internal and external relationships and partnerships with people critical to current and future success of initiatives.
- Issue Resolution – works constructively to resolve differences of approach or opinion.
- Teamwork and Cooperation – develops, leads, and supports diverse teams and workgroups in their efforts to accomplish objectives through consensus building, goal setting, feedback, development and recognition.
Unusual working conditions:
Changes or upgrades to major systems result in a period of increased mental stress which is a result of 1) the technical complexities of the change, 2) managing and mentoring staff members through the change, and 3) managing client expectations and stress levels when the systems they rely upon are unavailable or not functioning as intended.
These types of changes or updates are unpredictable, and sometimes unplanned due to hardware or software failure, but usually occur 2-3 times per year and usually last 5-10 hours.
**Territory Acknowledgement:**We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.
**Equity Statement:**UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.
Read our full equity statement here: www.uvic.ca/equitystatement.
**Accessibility Statement:**If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.
**What UVic Offers:**To learn more click here
Not the right fit? Search for Associate Director, Digital Services and Project Delivery jobs in Victoria, BC
About University of Victoria
As a top-ranked university on Canada's West Coast, we're driven by our curiosity, engagement and innovative spirit to help solve the world's biggest problems. We're guided by our principles, our extraordinary natural and cultural environment and our deep respect for learning that has come before. #UVic